ibis Santiago Las Condes Manquehue 3 stars

Customer review rating (ALL Rating) 3.9/5 3,379 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • Children up to 12 years stay free with parents

  • Breakfast with vegan and gluten-free options.

  • 24-minute walk to Santiago center

  • 5 minutes walk from the Manquehue subway station.

  • 30-minute drive from Arturo Merino Benitez Airport

Our accommodation(s)

Hotel location

ibis Santiago Las Condes Manquehue

Calle O Connell 165, Comuna Las Condes
7550000 SANTIAGO
Chile

GPS:-33.407492, -70.568732

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

IBIS KITCHEN

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  3,379 reviews

TripAdvisor Rating  3.5/5  1,572 reviews

poor service

Customer review rating 2.0/5

Fernando M. Business - Confirmed reviews ALL

Uncomfortable bed, Hotel has no way to communicate between the reception and rooms, which is a safty concern, unfriendly staff service. I will not return.

Agradable

Customer review rating 5.0/5

Buena E. Solo - Confirmed reviews ALL

Excelente

Awesome staff, great location, clean and convenient

Customer review rating 5.0/5

Javiwr Business - Confirmed reviews ALL

As my previous experiences, staff exceeded my expectations and were even able to accommodate unexpected needs (or, late check out). This hotel is keeping the high standards for many years.

Dear Cesar g., We very much appreciate your comments regarding your stay at the ibis Santiago Las Condes Manquehue. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Very friendly receptionists / Nice part of the city

Customer review rating 3.5/5

T. F. Couples - Confirmed reviews ALL

All in all it was a pleasant stay. However, the entry to the parking is rough for a sedan car. The cleaning crew forgot one day to cloes our door, fortunately nobody entered our room. The delivery of food orders caused an inconvenience as the personal at the reception did not know that the order was stored in back part of the reception. But in general we felt well at the hotel.

Dear Timon F., Thank you for taking the time to share your comment with us, we will take note of your observations, to take the corresponding measures and make the necessary improvements in the points mentioned. We sincerely appreciate that you have shared with us your comments and we trust that you will give us another opportunity to be able to offer you an optimal service. Kind regards

Well located

Customer review rating 2.0/5

Mark Business - Confirmed reviews ALL

The hotel is a classic ibis good value for the money, but there are some issues related to the staff itself: a ticket for the parking lot must be validated each day, instead of just connect the room card to it, but the staff says it is a temporal solution; initially I was allocated to an already occupied room, so I had to change room later; I was charged with an extra tax that even if it was finally needed to be paid, the staff promised me the receipt at the end of the stay, but then they had strong issues to print a copy.

Dear Iker Miguel G., Thank you for taking the time to tell us about your experience at the ibis Santiago Las Condes Manquehue. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

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Other web-users rate our hotel

  • 1,122 reviews 9.2/10 Location
  • 2,302 reviews 2.8/10 Room
  • 1,833 reviews 6.6/10 Service
  • 83 reviews 3.7/10 WiFi
  • 1,247 reviews 2/10 Comfort
  • 859 reviews 5.6/10 Breakfast
  • 740 reviews 3.3/10 Cleanliness
  • 52 reviews 3.1/10 Bar

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