ibis Santiago Providencia

Customer review rating (ALL Rating) 4.0/5 1,116 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • Earliest check-in time (12 p.m.)

  • Modern and comfortable rooms

  • Pet-Friendly Hotel (small pets)

  • 24/7 airport shuttle service

  • Bar and restaurant with varied options of dishes

Our accommodation(s)

Hotel location

ibis Santiago Providencia

Avenida Providencia 1187
7500585 SANTIAGO
Chile

GPS:-33.429453, -70.62142

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

Ibis Kitchen

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  1,116 reviews

TripAdvisor Rating  4.0/5  4,569 reviews

Nice stay but a bit dirty.

Customer review rating 3.0/5

Ana U. Couples - Confirmed reviews ALL

Overall a nice stay, however I was not totally pleased like the last visit. A bulb didn't work, I requested the change but they didn't do it. Also, the cleaning lady (sad to say this) waited outside impatiently, not letting us rest properly. We know she had work to do, but she was noisy super early in the morning, stayed in the hall the whole time. One day I left the air conditioner on to have our room cold when I arrived, but it was turned off and it was really hot. Also, the floor was dirty in the whole room, with no sign of being cleaned during our whole stay. We will come back because we know those are brand new situations, we didn't have those problems until now, and we like the place despite these, but I suggest you can check this out for the next time we visit you, please. Otherwise we won't be staying there anymore.

Dear Ana, First of all, I want to thank you for the time you have taken to send us your comments since these are very important for us and allow us to improve every day. I am sorry for the inconvenience caused and I will review your comments with our area managers in order to take the corresponding corrective actions and prevent situations such as those mentioned from occurring again. Sincerely; Christian Bernales General Manager Ibis Providencia

Good stay

Customer review rating 4.0/5

Nicolás C. Business - Confirmed reviews ALL

Quiet stay, however there was a lot of unnecessary interruption with the maid. In addition, a light bulb failed in the room that, although it was reported, was never repaired.

Dear Nicolas, First of all, I want to thank you for the time you have taken to send us your comments since these are very important for us and allow us to improve every day. I am sorry for the inconvenience caused and I will review your comments with our area managers in order to take the corresponding corrective actions and prevent situations such as those mentioned from occurring again. Sincerely; Christian Bernales General Manager Ibis Providencia

Well located to nice neighborhood and metro

Customer review rating 5.0/5

Willy B. Couples - Confirmed reviews ALL

2 night with parking. It was easy to find with ample room to park

Dear Willi, First of all, I want to thank you for the time you have taken to send us your comments, as these are very important to us and allow us to maintain what is good and improve every day. We are glad to know that the hotel met your expectations and we hope to have your visit in the near future. Sincerely; Christian Bernales General Manager Ibis Providencia

As expected

TripAdvisor rating 4.0/5

HPS2009 TripAdvisor review

It is exactly what you would expect from an Ibis—small but functional room, clean, no luxury. Regarding the location, it all depends on what you will do in Santiago. It is in the middle of the road between downtown (and historical tourist attractions) and the richer neighborhoods (with its malls, bars, and restaurants)

Excelent location.

Customer review rating 4.0/5

Mr S. Solo - Confirmed reviews ALL

Clean and comfortable room. Pity it doesn't offer a small fridge, though. Good breakfast and not expensive at all. Staff is friendly. Located near subway station. Money exchange, laundry, gift shops, restaurants, all what travelers need at walking distance. As usual, a functional and clean hotel with the typical Accor standards.

Dear Pablo, First of all, I want to thank you for the time you have taken to send us your comments, as these are very important to us and allow us to maintain what is good and improve every day. We are glad to know that the hotel met your expectations and we hope to have your visit in the near future. Sincerely; Christian Bernales General Manager Ibis Providencia

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Other web-users rate our hotel

  • 707 reviews 9.2/10 Location
  • 1,275 reviews 3.3/10 Room
  • 913 reviews 6.6/10 Service
  • 33 reviews 6/10 WiFi
  • 573 reviews 3/10 Comfort
  • 482 reviews 6.5/10 Breakfast
  • 411 reviews 3.5/10 Cleanliness
  • 277 reviews 3.6/10 Value

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