ibis London Shepherds Bush - Hammersmith 3 stars

Customer review rating (ALL Rating) 4.4/5 1,795 reviews

Best price
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ibis London Shepherds Bush - Hammersmith - Image 1
ibis London Shepherds Bush - Hammersmith - Image 2
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3-5 Rockley road, W14 0DJ LONDON, United Kingdom

Description

Hotel extras

  • Cashless Hotel. Card payments only

  • Westfield Discount Voucher up to 25%

  • Local Car park (access on Charecroft way satnav:W14 0DQ) £11/24h. Height restriction 198cm

  • Central line Underground 24/7 on weekends (Friday & Saturday)

  • Pet friendly accommodation

Our accommodation(s)

Hotel location

ibis London Shepherds Bush - Hammersmith

3-5 Rockley road
W14 0DJ LONDON
United Kingdom

GPS:51.50344, -0.220422

Telephone
Fax +44 20 7348 2030

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service

FOGG'S

Feeling peckish? You don't have to leave the hotel: inspired by the spirit of global adventure, the menu at Fogg's is loaded with everyone's favourites from tasty pizzas and salads to fragrant soups and diner-style comfort food.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,795 reviews

TripAdvisor Rating  4.5/5  2,502 reviews

Certificate of excellence 2024

Good Stay

Customer review rating 4.0/5

Pratul K. Business - Confirmed reviews ALL

This was my 6th or 7th stay in this hotel in last 5 years and obviously I come here again and again because I like here specially because of the location and satisfactory service from your staf however considering the overall price I pay there can be few things which could be improved. There should be power sockets beside the bed, twin bed size could be little more broader, hot water cattle could be better, liquids for hair shampoo and bath could be better.

Dear Pratul, Thank you for your continued loyalty and for sharing your feedback following your recent stay with us. We truly value your patronage and appreciate the opportunity to improve our services. It's wonderful to hear that you have chosen to stay with us multiple times over the past few years due to our convenient location and the satisfactory service provided by our staff. Your kind words are truly appreciated. We have noted your suggestions for improvement regarding the power sockets placement, the size of the twin beds, the quality of the hot water kettle, and the amenities provided in the bathroom. Your feedback is invaluable to us as we continuously strive to enhance our guests' experience. Please be assured that your comments will be shared with the relevant teams for further review and consideration. We are committed to addressing these areas to ensure that your future stays with us are even more enjoyable. Once again, thank you for your loyalty and for bringing these matters to our attention. We look forward to welcoming you back for another pleasant stay. Warm regards, Aga Assistant General Manager

Well located, lovely staff

Customer review rating 5.0/5

Somer Couples - Confirmed reviews ALL

I chose to stay at the Shepherd's Bush Ibis after staying here for an event at Shepherd's Bush O2 a few years ago and loving the experience. This time I had an event at the Eventim Apollo, a 20 minute walk from the hotel, so it was top of the list to stay at for at least the first night. I ended up staying here the whole of the trip (3 nights) due to how easy it was to access the centre of London and due to the surrounding places to visit, such as Westfield and Holland Park. The staff are as lovely as ever and the rooms are a nice size for a decent price. The rooms seem to block out noise very nicely, because although the roads outside stay busy, it is easy to get a good night's sleep. There is air con in the rooms which is easy to use, plus a good sized shower with nice shampoo and shower gel available to use. Extra pillows stored in the room were welcomed and used as single pillows can be a bit too flat, but it depends on how you sleep. It is great that you don't have to request these, or a hairdryer, as all are easy to spot on the room's shelves. The use of a door hangar to tell staff that room cleaning isn't required is a nice touch. It is a better system than what hotels often have, which is to just leave towels on the floor if they need to be cleaned or to use the general 'do not disturb' hangar, if there is one. Ibis also offers bonus points for members per night that use this option, which is a bonus. On this stay I chose not to have breakfast with Ibis, but I have in the past and it is always very nice. The only reason I did not this time was because I had other plans. But the staff at check in always check the details of the booking with you and will offer breakfast if it hasn't been requested previously. Overall, it was another fantastic stay at an Ibis hotel and I will continue to use an Ibis wherever I can (especially at Shepherd's Bush, which has been my favourite so far!)

Dear Somer, Thank you for taking the time to share such a detailed and glowing review of your recent stay with us at the ibis Shepherd's Bush. We're thrilled to hear that you chose to stay with us again, especially after enjoying your previous experience. It's fantastic to know that our convenient location made it easy for you to access the center of London and explore nearby attractions like Westfield and Holland Park. We're delighted that our staff made your stay enjoyable and that you found our rooms to be comfortable and well-equipped at a reasonable price. It's great to hear that you appreciated the efforts we make to ensure a peaceful night's sleep, from the sound-blocking rooms to the thoughtful amenities such as air conditioning, extra pillows, and quality toiletries. We're glad you found our system for indicating room cleaning preferences convenient and that you value the bonus points offered for choosing the eco-friendly option. We're sorry to hear that you didn't have breakfast with us on this occasion, but we're pleased to know that our team at check-in always ensures that guests are aware of their options. Thank you for your loyalty to the Ibis brand, and we're honored to be your preferred choice, especially at Shepherd's Bush. We can't wait to welcome you back for another fantastic stay in the future! Warm regards, Aga Assistant General Manager

Well located. Room alright, but we woul'nt recommend the restaurant !

Customer review rating 4.0/5

Anonymous Couples - Confirmed reviews ALL

3 nights only - Convenient since near railway and underground stations.

Dear Marie-Claude, Thank you for taking the time to share your thoughts on your recent stay with us. We truly value your feedback. We're pleased to hear that our hotel's location served you well during your three-night stay. However, we're disappointed to learn that your experience at our restaurant fell short of expectations. Please accept our sincere apologies for any inconvenience this may have caused. Your comments have been carefully noted and will be shared with our team to ensure that we address any shortcomings and enhance our offerings. Once again, thank you for choosing to stay with us. We hope to have the opportunity to welcome you back and provide you with an improved experience that exceeds your expectations. Warm regards, Aga Assistant General Manager

We had a great time!

Customer review rating 4.5/5

Ingrid Couples - Confirmed reviews ALL

The staff was very kind and helpful.

Dear INGRID D., We very much appreciate your comments regarding your stay at the ibis London Shepherds Bush - Hammersmith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aga Assistant General Manager

Would recommend it

TripAdvisor rating 4.0/5

Ioanna_JLK TripAdvisor review

Nice hotel to stay in a fair price. Location is excellent (5min from tube/train/bus station). Breakfast was nice and the staff was there to help if needed. Near to Westfield Mall where you can find literally anything you wish for..........

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Other web-users rate our hotel

  • 1,165 reviews 9.7/10 Location
  • 1,295 reviews 6.8/10 Room
  • 1,106 reviews 9.1/10 Service
  • 39 reviews 7.1/10 WiFi
  • 643 reviews 8.2/10 Cleanliness
  • 547 reviews 6.7/10 Breakfast
  • 6 reviews 10/10 Sustainability

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