Pullman Shanghai Jing'an

Customer review rating (ALL Rating) 4.4/5 141 reviews

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Description

Hotel extras

  • Prime location, easy access to the subway and railway station

  • Natural daylight in the swimming pool

  • Renovated International restaurant to cater up to 140 persons with an enlarged buffet display

  • 19 private dining rooms and 200 m² a la carte Chinese restaurant

  • Very high speed and reliable wireless network

Our accommodation(s)

Hotel location

Pullman Shanghai Jing'an

330 Meiyuan Road, Jingan District
200070 SHANGHAI
China

GPS:31.246517, 121.456888

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

VENU ALL DAY DINING RESTAURANT

The Venu all day dining restaurant serves international cuisine. Open all day for breakfast, lunch and dinner, it features impressive buffet displays with freshly prepared dishes from various interactive cooking stations.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  141 reviews

TripAdvisor Rating  4.0/5  2,297 reviews

Perfect location and nice service

TripAdvisor rating 5.0/5

ccworkhard Business - TripAdvisor review

出差要频繁往返上海站,这个酒店地点和服务五星!去上海站徒步数分钟,早上太早出发来不及吃早餐,入住时前台Lucy小姐帮忙和同事安排第二天帮我打包早餐,第二天退房时顺利收到。谢谢! Perfect location if you need to take the train from Shanghai station, a few minutes walk away. The front staff Lucy kindly helped me arrange a take away breakfast the next morning as I have to leave early to catch a train. Really appreciated that!

尊敬的客人,感谢您此次入住上海静安铂尔曼酒店,并给予我们满分好评,非常高兴能为您带来美好的回忆,在铂尔曼,为每一位宾客提供温馨舒适的入住环境,创造愉悦舒心的绝佳入住体验,以优质的服务为您带来宾至如归的入住体验是我们每一个铂尔曼人铭记于心并努力践行的宗旨。酒店全体员工期待您的再次光临,并衷心祝您生活愉快,身体健康!

Good location great service

Customer review rating 5.0/5

Jim O. Business - Confirmed reviews ALL

Room is very comfortable ,check in is very smooth and staff are very friendly.

Dear O. PENG JIN, We very much appreciate your comments regarding your stay at the Pullman Shanghai Jing An. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Johnson Zhuang General Manager

Average stay..clean hotel

TripAdvisor rating 3.0/5

Canuck-ON78 Business - TripAdvisor review

Average hotel, definitely not a Pullman standard property. Hotel located in middle of commercial buildings area, therefore there is nothing to do in the evening, my advise take a taxi and spend your evening in Taicang Rd. Staff speaks extremely poor English, good luck if you are a foreigner, specially the Front Desk team! Breakfast is a must, full of choices for both Western and Chinese items. Hotel has two restaurants. We have tried the main restaurant in the lobby, again, staff hardly speaks English, which sadly does not allow them to engage better with foreign guests. However, restaurant including chefs are extremely friendly and helpful. DONNOT order taxi to airport through bellman desk..extremely expensive! Rooms are super clean..Thumbs up for housekeeping team. The best thing in this hotel are the room service delivery robots. The kids loved them!

Dear Guest, Thank you for sharing your honest feedback about your recent stay at our hotel. We are sorry to hear that your experience did not meet your expectations, especially when it comes to the Pullman standards that we strive to uphold. We recognize that there are areas where we can improve, and your feedback is a crucial part of that process. We take pride in our brand and our commitment to providing exceptional service, and it is clear that we fell short in this instance. To address your concerns, we have already begun making improvements to our facilities and services. We are committed to ensuring that all guests receive the high-quality experience they deserve when staying with us. Thank you again for your feedback. We hope to have the chance to welcome you back and show you the improvements we have made. Sincerely, Hotel management

Terrible stay, absolutely Terrible

Customer review rating 0.5/5

Omar B. Couples - Confirmed reviews ALL

Terrible hotel in the Accor chain that does not live up to Pullman / Accor standards. Was there 29/12 till 1/1. 1. Rooms were terribly hot with no ability to change temperature. 2. Check in was inefficient. As an Accor member was not offered complimentary drink; had to request for it. The complimentary drinks were only for beers, soft drink, juices and coffee/tea. 3. Check out was equally terrible. Wanted to use Points to offset the stay but Tina the front desk staff was not helpful and rude. 4. Bellboys were lazy / no initiative. Didn't help out with the bags. Unlike other hotels we've been to in China. 5. What people might not realise is that it is not in that great of a neighbourhood. So definitely don't bring your family / kids here. 6. Sure it is walking distance to the metro but there are other hotels that are near a metro as well. It is relatively near the Shanghai railway station so it might make a trip to Suzhou more efficient but you can get to the railway station on various metros anyway.

Dear SULAIMIR OMAR B., Thank you for taking the time to tell us about your experience at the Pullman Shanghai Jing An. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Johnson Zhuang General Manager

Terrible Accor experience

TripAdvisor rating 1.0/5

OmarBasri TripAdvisor review

Terrible hotel in the Accor chain that does not live up to Pullman / Accor standards. Stayed there from 29/12 to 1/1. 1. Rooms were terribly hot with no ability to change temperature. 2. Check in was inefficient. As an Accor member was not offered complimentary drink; had to request for it. The complimentary drinks were only for beers, soft drink, juices and coffee/tea. 3. Check out was equally terrible. Wanted to use Points to offset the stay but Tina the front desk staff was not helpful and rude. 4. Bellboys were lazy / no initiative. Didn't help out with the bags. Unlike other hotels we've been to in China. 5. What people might not realise is that it is not in that great of a neighbourhood. So definitely don't bring your family / kids here.

Dear OMAR BASRI, Thank you for taking the time to tell us about your experience at the Pullman Shanghai Jing An. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, hotel management

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Other web-users rate our hotel

  • 4,588 reviews 9.5/10 Location
  • 4,664 reviews 8.5/10 Room
  • 7,480 reviews 9.3/10 Service
  • 31 reviews 7.1/10 WiFi
  • 2,145 reviews 9.3/10 Cleanliness
  • 1,158 reviews 9/10 Breakfast

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