ibis Santiago Estacion Central

Customer review rating (ALL Rating) 4.2/5 1,759 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • It is located in a central and busy location

  • Bus terminal just a few minutes away

  • Easy access to bar and restaurant

  • Options with and without breakfast

  • Children up to 11 years old do not pay extra

Our accommodation(s)

Hotel location

ibis Santiago Estacion Central

Av Lib Ber O Higgins 3780, Comuna Estacion Central
SANTIAGO
Chile

GPS:-33.452641, -70.687473

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

Ibis Kitchen

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,759 reviews

TripAdvisor Rating  3.5/5  2,323 reviews

Never again

Customer review rating 0.5/5

Abc Solo - Confirmed reviews ALL

Horrifically dangerous, guarded by a heavily armed man, baricaded at night and my phone was stolen as I stepped out of the taxi...never again.

Dear, Thank you for taking the time to write to us after your stay at the ibis Santiago Estación Central. We are sorry that the service provided did not meet your expectations, so please accept our sincere apologies. Ibis hotels always want to provide the best quality of service during your stays; Therefore, your opinion is essential for us. We assure you that the necessary measures will be taken to improve the quality of the services you mentioned to us. Unfortunately, security is subject to the jurisdiction of the municipality and the work of Carabineros de Chile. However, we are working hard to improve our security systems and ensure a safer stay for our passengers. As a hotel our capabilities are within the hotel and we are working with tactical guards, but outside of this unfortunately it does not depend on us, in any case we are looking for solutions with the regional government to improve this aspect that is so relevant to us. We would like to kindly ask you to consider giving us another opportunity to show you that we are committed to improving our facilities and services day by day. Once again, we appreciate your comments and hope to regain your trust during your next stay. We hope to welcome you soon, please accept our best regards. Ibis Central Station Hotel Management.

Friendly staff but basic accommodation

Customer review rating 3.0/5

Pierre Solo - Confirmed reviews ALL

Location close to bus station is the main value of this place… I found the breakfast very poor…

Dear, We greatly appreciate your comments regarding your stay at ibis Santiago Estación Central. It's always a pleasure to receive compliments. We will extend your nice comments to our team. I am sure that these comments will serve as an encouragement to our entire team as they continually strive to improve the quality of our services. Thanking you once again for sharing your experience with us and hoping that your next visit is as pleasant as the previous one. Receive a cordial greeting. Management Hotel Ibis Central Station

New Manager doing excellent job!

Customer review rating 4.5/5

Robert L. Business - Confirmed reviews ALL

I am a resident of Chile. So I travel to Chile often staying at IBIS 2 to 4 times a year for past 7 years. It is important for me to have a room on a high floor because I am exhausted from travel and higher floors are quite. Also, US airlines are less dependable on schedule than LATAM.

Dear, We greatly appreciate your comments regarding your stay at ibis Santiago Estación Central. It's always a pleasure to receive compliments. We will extend your nice comments to our team. I am sure that these comments will serve as encouragement to our entire team as they continually strive to improve the quality of our services. Thanking you once again for sharing your experience with us and hoping that your next visit is as pleasant as the previous one. Receive a cordial greeting. Ibis Central Station Hotel Management

Worst hotel ever

Customer review rating 0.5/5

Anonymous Solo - Confirmed reviews ALL

Worst hotel ever. The staff said it themselves that this is not a hotel but a place for people to stay overnight for 1 day to catch the bus. They do not have water to drink. When asked for one, they said oh you can buy it outside as this hotel doesnt provide water bottles or any food.

Dear Chetan G., Thank you for taking the time to write to us after your stay at the ibis Santiago Estación Central. We are sorry that the service provided did not meet your expectations, so please accept our sincere apologies. Ibis hotels always want to provide the best quality of service during your stays; Therefore, your opinion is essential for us. We assure you that the necessary measures will be taken to improve the quality of the services you mentioned to us. We ask you to consider giving us another opportunity to show you that we are committed to improving our facilities and services every day. Once again, we appreciate your comments and hope to regain your trust during your next stay. We hope to welcome you soon, please accept our best regards. Ibis Central Station Hotel Management

Good stay and kind staff

Customer review rating 5.0/5

Isabel Solo - Confirmed reviews ALL

Check in was nice, fast, simple, and for the check out all went smoothly too! The guard even made sure that I got to my bus safely since I had to take it very early and it was still dark! Will go back

Dear Isabel D., We very much appreciate your comments regarding your stay at the ibis Santiago Estacion Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rafael Farias S Subgerente

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Other web-users rate our hotel

  • 1,038 reviews 7.3/10 Location
  • 1,536 reviews 4.2/10 Room
  • 1,484 reviews 7.2/10 Service
  • 49 reviews 5.7/10 WiFi
  • 775 reviews 3.2/10 Comfort
  • 605 reviews 4.7/10 Cleanliness
  • 576 reviews 6.3/10 Breakfast
  • 397 reviews 3.8/10 Value

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