ibis Madrid Alcala de Henares La Garena 3 stars

Customer review rating (ALL Rating) 4.4/5 1,249 reviews

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Antonio Suarez 8, 28802 ALCALA DE HENARES, Spain

Description

Hotel extras

  • Hotel located about 25 km from the IFEMA Madrid fairgrounds

  • Close to the historic center of Alcalá de Henares

  • Electric car chargers available

  • Next to the Roman archaeological site of Complutum

  • Snack bar with outdoor terrace

Our accommodation(s)

Hotel location

ibis Madrid Alcala de Henares La Garena

Antonio Suarez 8
28802 ALCALA DE HENARES
Spain

GPS:40.474087, -3.391576

Telephone
Fax +34 918 83 16 66

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

BAR

Modern and casual decoration with comfortable swings and musical corner, the Be Smart Food snack bar is open 24/7 and has terrace where you can enjoy a cold beer or wine.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,249 reviews

TripAdvisor Rating  4.0/5  35 reviews

A noisy night

Customer review rating 3.0/5

Kamran Business - Confirmed reviews ALL

I had a ridiculous room , The sound of 😴😴😴 another room came and I didn't sleep at all, Please be careful in building your hotel 🤨 / The EV car charging did not work / Very old and poor quality towels.

Dear KAMRAN , Thank you for taking the time to tell us about your experience at the ibis Madrid Alcala de Henares La Garena. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Natalia Vicente Direccion ibis Alcala de Henares La Garena

Small things detracted from the stay

Customer review rating 3.0/5

Marie P. Couples - Confirmed reviews ALL

Paper cups, are these really necessary? Do patrons really break so many glasses? Glasses are even more eco-friendly! It's horrible drinking water out of paper.

Dear MARIE ELAINE , Thank you for taking the time to tell us about your experience at the ibis Madrid Alcala de Henares La Garena. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We inform you that our hotel has a 24-hour reception and you can ask our staff for glasses more adapted to your preferences as well as more towels. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, NAtalia Vicente Manager ibis Alcala de Henares La Garena

Great stay

Customer review rating 4.5/5

Stephen T. Couples - Confirmed reviews ALL

En route back home from Andalucia. Great stopoff. Great room and internet. Super breakfast. Perfect location for our onward journey to France.

Estupendo hotel

TripAdvisor rating 5.0/5

francisconL9781FR Couples - TripAdvisor review

Buen hotel.buen ambiente. buena comida .buen desayuno.esta en un buen sitio de alcala de henares con facil salida para todos las carreteras. Destacar como es mi caso que permitan llevas mascotas en las habitaciónes. Tiene un aparcamiento gratis para los clientes .buen precios En Resümen volvere a utilisar los hoteles IBIS

A very pleasant stop-over

Customer review rating 5.0/5

Mick Couples - Confirmed reviews ALL

Very cheerful and helpful staff. Comfortable clean room. Compares well with some four star hotels we’ve been in. All facilities good.

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Other web-users rate our hotel

  • 358 reviews 8.8/10 Location
  • 612 reviews 6.6/10 Room
  • 547 reviews 8.9/10 Service
  • 9 reviews 9.6/10 WiFi
  • 266 reviews 7.4/10 Cleanliness
  • 209 reviews 8.1/10 Breakfast
  • 126 reviews 8.6/10 Vibe

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Internal rules of procedure

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.