ibis Cancun Centro 3 stars

Customer review rating (ALL Rating) 4.1/5 1,023 reviews

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Av Tulum y Nichupte, Supermanzana 11 M2 L3, 77504 Cancun, Mexico

Description

Hotel extras

  • Hotel just 15 minutes from the crystal-clear waters of Cancun

  • Hotel 20 minutes from Cancun International Airport

  • Hotel 8 minutes from the ADO Terminal

Our accommodation(s)

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Hotel location

ibis Cancun Centro

Av Tulum y Nichupte, Supermanzana 11 M2 L3
77504 Cancun
Mexico

GPS:21.143631, -86.825005

Telephone
Fax +52 998 272 8501

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service

IBIS KITCHEN LOUNGE

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.1/5  1,023 reviews

TripAdvisor Rating  3.5/5  1,431 reviews

Ok

Customer review rating 0.5/5

Lakhvir Couples - Confirmed reviews ALL

Not good

Dear Lakhvir B., Thank you for taking the time to tell us about your experience at the ibis Cancun Centro. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Esther Mendoza

Estancia agradable

Customer review rating 4.5/5

Roberto G. M. Business - Confirmed reviews ALL

Excelente

Estimad Martinez Roberto G., Le agradecemos enormemente sus comentarios en relación a su estancia en ibis Cancun Centro. Es siempre un placer recibir comentarios positivos. Haremos extensivos sus agradables observaciones a nuestro equipo. Estoy seguro que estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios. Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa. Reciba un cordial saludo. Gerente General ibis Cancún Centro

One simple change could make this 8 stars

Customer review rating 2.5/5

Kelly M. Solo - Confirmed reviews ALL

I specifically booked this hotel because its listing on booking.com stated that they offered airport transfers. That turned out not to be the case. And when bringing up the error to multiple staff members, I just got shrugs. In communicating via booking.com chat in advance with the hotel, there was no apology and no offer to make sure the listing would be corrected. Anyone who has flown into Cancun knows that the taxi and transport scenario is problematic at best, so the description of an airport transfer was very appealing. If this property continues to show this as one of their amenities, then they are intentionally misleading consumers. Otherwise, it’s a comfortable hotel and the hamburger in the cafe is one of the better ones I’ve had in Mexico.

Dear Kelly M., Thank you for taking the time to tell us about your experience at the ibis Cancun Centro. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence, we do not offer free transportation on Booking and our information is updated We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future and try our burguers again!. Sincerely, Martin /Gerente General ibis Cancún Centro

okay but not confortable

Customer review rating 2.0/5

Anonymous Couples - Confirmed reviews ALL

the mattress was awful not comfortable at all

Dear Lidia E., Thank you for taking the time to tell us about your experience at the ibis Cancun Centro. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Esther Mendoza

Good stay at Ibis Cancun.

Customer review rating 5.0/5

David Solo - Confirmed reviews ALL

I had a very nice two-week stay at the Ibis Cancun Centro hotel. My room was clean and simple with a good internet connection for my work, the bathroom was pleasant with a decent shower and ample hot water. The buffet breakfast made a good relaxed start to the day.

Dear David E., We very much appreciate your comments regarding your stay at the ibis Cancun Centro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Esther Mendoza

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Other web-users rate our hotel

  • 628 reviews 9/10 Location
  • 1,035 reviews 3.7/10 Room
  • 708 reviews 7.1/10 Service
  • 53 reviews 6.2/10 WiFi
  • 601 reviews 2.3/10 Comfort
  • 414 reviews 4.3/10 Cleanliness
  • 240 reviews 6.4/10 Breakfast
  • 21 reviews 0.3/10 Pool

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.