ibis Lagos Airport 3 stars

Dear Mr Marcus, Thank you so much for your wonderful feedback! We are glad to hear that you had such a pleasant experience during your stay at Ibis Lagos Airport . Our team works hard to ensure that every guest feels welcomed and taken care of from the moment they arrive, so it's fantastic to know that our receptionist made a positive impression on you. We're also delighted that you enjoyed the vegetable soup! Our chefs take great pride in preparing delicious and satisfying meals for our guests and it's always rewarding to hear when they hit the mark. We truly appreciate your kind words and hope to have the pleasure of welcoming you back again soon. Yours Sincerely, Ibis Lagos Airport Management

Dear Mr Timothy, We are sincerely sorry to hear about your disappointing experience at our hotel. Your feedback is incredibly valuable to us and I apologize for the inconveniences you encountered during your stay. Please accept our sincerest apologies for the inconvenience caused by the malfunctioning phone in your room and the lack of essential amenities. Providing a comfortable and hassle-free stay for our guests is our top priority and it's disheartening to learn that we fell short of meeting your expectations in this regard. Regarding the behaviour of our kitchen staff, please accept my sincerest apologies. we assure you that this is not reflective of the level of service we aim to deliver. We take such reports very seriously and will take immediate action to address any lapses in professionalism and courtesy and to ensure that such behaviour is not repeated in the future. We truly appreciate your feedback as it helps us identify areas where we can improve. We hope to have the opportunity to welcome you back in the future and provide you with the excellent service and experience you deserve.

Dear Sir, Thank you so much for taking the time to share your recent experience at our hotel in Lagos. We are glad to hear that you enjoyed your stay, particularly the exceptional service provided by Joy at the front desk and Driver Kenny! We understand that your arrival wasn't ideal and we sincerely apologize for any unpleasantness you encountered. It's fantastic to know that Joy was able to turn things around and ensure you had a positive overall experience. We are incredibly proud of her dedication to making our guests feel welcome and supported. We are also delighted to hear you found Driver Kenny to be courteous and helpful. Our transportation team plays a crucial role in creating a smooth and enjoyable journey for our guests and Kenny's efforts are truly appreciated. We are so glad that your friend recommended our hotel and we're happy to know that we lived up to their expectations. Your kind words about the value you received and your intention to stay with us again on your next visit to Lagos mean the world to us. Thank you once again for choosing our hotel. We look forward to welcoming you back soon! Yours Sincerely, Ibis Lagos Airport Management

Dear Mr Lateef, Thank you so much for your positive review. We are glad that you had a wonderful experience during your stay at Ibis Lagos Airport Hotel. It is especially gratifying to know that you appreciated the breakfast, swimming pool, outdoor dining area and convenient airport transportation. We truly appreciate your feedback and we hope to have the pleasure of welcoming you back to Ibis Lagos Airport in the future