Mercure Manchester Norton Grange Hotel & Spa 4 stars

Customer review rating (ALL Rating) 4.1/5 520 reviews

Mercure Manchester Norton Grange Hotel & Spa - Image 1
Mercure Manchester Norton Grange Hotel & Spa - Image 2
Mercure Manchester Norton Grange Hotel & Spa - Image 3
Mercure Manchester Norton Grange Hotel & Spa - Image 4
Manchester Road, Castleton, OL11 2XZ ROCHDALE, United Kingdom

Description

Hotel extras

  • An ALLSAFE Certified Hotel.

  • In-house bar & restaurant serving authentic local dishes

  • Wedding facilities capable of accommodating 220 guests

  • On-site swimming pool, jacuzzi, sauna and gym facilities

  • Situated eight miles from Manchester city centre

Our accommodation(s)

Hotel location

Mercure Manchester Norton Grange Hotel & Spa

Manchester Road, Castleton
OL11 2XZ ROCHDALE
United Kingdom

GPS:53.581386, -2.175206

Telephone
Fax +44 1706 516781

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  520 reviews

TripAdvisor Rating  4.0/5  2,145 reviews

Certificate of excellence 2024

Really lovely stay.

TripAdvisor rating 5.0/5

Sam G TripAdvisor review

The service was brilliant throughout our stay. We asked if we stay a spare night as we had a change of plans. They we very accommodating. Parag helped us out massively.

Worst Mercure Hotel

TripAdvisor rating 1.0/5

georgemU2881HB Business - TripAdvisor review

Ramma the manager is a nightmare not caring about his guest’s safety wellbeing or the consequences of drug use at the hotel

Dear George, Thank you for taking the time to tell us about your experience at the Mercure Manchester Norton Grange Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rama Arimilly General Manager

Comfortable

Customer review rating 4.0/5

Trip T. H. Couples - Confirmed reviews ALL

Handily located with good amenities There was a wedding on and the restaurant which was located next to the venue was very noisy and they should have told us we could have dined in the bar area.

Dear Duncan T., We very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange Hotel & Spa. It is always a pleasure to receive positive & constructive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Being a well know wedding venue in the local area most of Saturdays, we host weddings with late night music. pls accept our sincere apologies for the inconvenience this may have caused. Thank you again for sharing your experience, and we hope you will give an opportunity to serve you better in the the future. Sincerely, Rama Arimilly General Manager.

Carols great

TripAdvisor rating 5.0/5

Clare C TripAdvisor review

Lovely food and beautiful room and grounds to the hotel. I would return with my family. I would recommend to others as a relaxing place to come and enjoy a weekend. Next time I will bring a swimming costume to enjoy the facilities in the spa area.

Dear Clare, We very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with Carol & our team. I am sure that this feedback will serve as an encouragement. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rama Arimilly General Manager

The best staff

TripAdvisor rating 5.0/5

John J TripAdvisor review

I have been at this hotel a couple of times due to my job and their such good facilities (swimming pool, jacuzzi, saunas, and comfortable rooms and beds). All the staff are always very friendly, however I have to mention my experience with Andriea. I have never seen such a professional, hard worker, attentive and kind person... she served my meals in the restaurant always with a friendly smile, and she also checked me in at the spa reception with exactly the same manners and smile. This made my day. I guess she probably works in both sections of this hotel, and she deserves all the best. Her customer service is outstanding. Thank you for all your recommendations and to remember my food order (exactly how I like ...incredible!) I highly recommend this hotel. The views before the sunset are a must.

Dear John, How lovely of you to take the time to write such a fantastic review of your stay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services & Andreia, will be trilled to learn your kind words. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rama Arimilly General Manager

In partnership with TripAdvisor

Other web-users rate our hotel

  • 162 reviews 9.1/10 Location
  • 602 reviews 6.9/10 Room
  • 631 reviews 8.1/10 Service
  • 13 reviews 5.1/10 WiFi
  • 324 reviews 8.4/10 Wellness Area
  • 230 reviews 6.7/10 Cleanliness
  • 212 reviews 7.6/10 Breakfast
  • 151 reviews 5.4/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.