Mercure Manchester Norton Grange Hotel & Spa 4 stars

Customer review rating (ALL Rating) 4.1/5 522 reviews

Mercure Manchester Norton Grange Hotel & Spa - Image 1
Mercure Manchester Norton Grange Hotel & Spa - Image 2
Mercure Manchester Norton Grange Hotel & Spa - Image 3
Mercure Manchester Norton Grange Hotel & Spa - Image 4
Manchester Road, Castleton, OL11 2XZ ROCHDALE, United Kingdom

Description

Hotel extras

  • An ALLSAFE Certified Hotel.

  • In-house bar & restaurant serving authentic local dishes

  • Wedding facilities capable of accommodating 220 guests

  • On-site swimming pool, jacuzzi, sauna and gym facilities

  • Situated eight miles from Manchester city centre

Our accommodation(s)

Hotel location

Mercure Manchester Norton Grange Hotel & Spa

Manchester Road, Castleton
OL11 2XZ ROCHDALE
United Kingdom

GPS:53.581386, -2.175206

Telephone
Fax +44 1706 516781

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  522 reviews

TripAdvisor Rating  4.0/5  2,146 reviews

Certificate of excellence 2024

Great venue for company meetings

TripAdvisor rating 5.0/5

Rachel K TripAdvisor review

Organised and ran an all day meeting in the conference centre. The staff were all very friendly and attentive, particularly Carol who couldn’t do enough for us, always checking we had what we needed throughout the day. The lunch was very nice, they catered to dietary requirements in our team and everything was on time and fitted in around our day. Room set up was great, didn’t need for anything. Would definitely use again.

Andreia therapist and all team that runs this business 5*

TripAdvisor rating 5.0/5

Brod B TripAdvisor review

I've been in this spa a while ago for Mud rasul treatment, but this time I decided to book a massage to relax regarding stress busy life. I am a chef so I spend a lot of hours standing in a bad posture. Andreia was simply amazing. She introduced herself a soon she saw me, asked me a few quickly questions and made me feel very comfortable with her friendly approach (very rare to see this in other places that I have been). She found out all my pains and tensions, and I would say was better than my osteopath as the day after I felt so fresh with no pains at all. All staff are friendly and professional, congrats to the people who runs this business.

Dear Guest Thank you so much for this wonderful review. we are so delighted to learn your feedback. I totally agree with your comments, Andreia is a true asset in our team. Andreia's treatments and guest service are excellent. sure she will be thrilled to learn your feedback. Once again thank you & have a good evening. Best Regards Rama Arimilly General Manager

Really lovely stay.

TripAdvisor rating 5.0/5

Sam G TripAdvisor review

The service was brilliant throughout our stay. We asked if we stay a spare night as we had a change of plans. They we very accommodating. Parag helped us out massively.

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with Parag & rest of the team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. on a personal note Parag will be delighted to learn your kind words. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rama Arimilly General Manager

Do not judge a book by the cover.

Customer review rating 2.0/5

Anonymous Business - Confirmed reviews ALL

The staff that I encountered on my visit with you were very helpful, friendly and courteous. On approach to the venue the driving into the car park was confusing with incorrect directional signs. From the outside the impression of the hotel was good. On entering into reception this impression suddenly disappeared. The first impression was not good. The whole décor of the place was old and drab. I had room 334. On entering the room was surprised to see that there were no net curtains on the windows. The curtains were heavy and did block out the majority of the light, but due to the make of the curtain you had gaps either in the middle or at the sides. In the bathroom there was black mould evident. The taps on the bathroom sink had the middle part missing. The shower pressure within the bath was very slow and took some time to have a shower. Again in the bedroom the décor was old and tired and there were numerous stains on the the carpet. At breakfast I was greeted to table and asked if I would like Tea or coffee. I was not informed of the way your breakfast process worked. The food that I had at breakfast was good. However, when I was sat at my table i went to move my cup and saucer only to find that they were stuck to the dining table. On further inspection the table surface felt greasy. I reported this on my way out of the breakfast area.

Dear Stephen Mr G., Thank you for taking the time to tell us about your experience at the Mercure Manchester Norton Grange Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rama Arimilly General Manager

Good weekend

Customer review rating 5.0/5

Ben Couples - Confirmed reviews ALL

Great hotel, we had our weekend away after our wedding. We had a couples massage which was excellent. One tonight there was a wedding party on, unfortunately music was on really late but apart from that the stay was great. Staff were really helpful and really nice. Breakfast was good,service fab woul highly recommend.

Dear Benjamin P., We very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rama Arimilly General Manager

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Other web-users rate our hotel

  • 160 reviews 9.1/10 Location
  • 596 reviews 6.9/10 Room
  • 626 reviews 8.2/10 Service
  • 12 reviews 4.5/10 WiFi
  • 321 reviews 8.4/10 Wellness Area
  • 227 reviews 6.6/10 Cleanliness
  • 209 reviews 7.6/10 Breakfast
  • 150 reviews 5.5/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.