Mercure Budapest City Center Hotel 4.5 stars

Customer review rating (ALL Rating) 4.5/5 1,336 reviews

Mercure Budapest City Center Hotel - Image 1
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Description

Hotel extras

  • Completely renovated hotel with freshly designed rooms, inspired by Budapest

  • Best location in the heart of the city

  • Brand new Winestone restaurant with unique wine selection

  • Complimentary coffee and tea making facility in the room

  • Free wifi access in the entire area of the hotel

Our accommodation(s)

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Hotel location

Mercure Budapest City Center Hotel

Vaci utca 20, NTAK: SZ19000376, szálloda
1052 BUDAPEST
Hungary

GPS:47.494183, 19.052557

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Winestone City Center

Winestone City Center pairs accessible, regional-inspired cuisine with a creative selection of Hungarian and international wines, in a vibrant and sophisticated setting.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  1,336 reviews

TripAdvisor Rating  4.0/5  699 reviews

Good hotel with great location

TripAdvisor rating 4.0/5

farhad3567 TripAdvisor review

I would like to mention the advantages of the hotel first, excellent location, good breakfast, clean room. But the flaws of the hotel were the small room and the slightly rude staff,On weekends, the noise outside the hotel is a bit annoying.

Dear farhad3567, Thank you so much for sharing your experience following your recent stay at our hotel. I am delighted to hear that you appreciated our hotel's convenient location, delicious breakfast offerings, and commitment to cleanliness. Providing a pleasant experience for our guests is our top priority, and it is rewarding to know that we succeeded in these areas during your visit. Your constructive feedback regarding the room size is greatly appreciated, even if it was smaller than expected. We recognize the importance of warm and helpful interactions with our guests and we apologize for any shortcomings in this aspect. Please rest assured, we will address your concern to maintain the high standards we strive for. As a downtown hotel, we understand that noise disturbances can occur, and we apologize for any inconvenience this may have caused. Acknowledging the importance of a comfortable and peaceful stay, we deeply regret falling short of your expectations in this regard. Thank you again for your valuable thoughts. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience. Kind regards, Róbert Kovács, General Manager

Lovely hotel at a great location

TripAdvisor rating 5.0/5

Chrkol TripAdvisor review

Nice hotel in the centre of Pest and very convenient for visiting the attractions etc. Breakfast was great with a big variety of cold and hot dishes. Beds comfortable, room clean and quiet. Reception was helpful and arranged for a packed breakfast the day we were flying as our flights was early in the morning.

Dear Chrkol, Thank you very much for taking the time to share your feedback with us! I am thrilled to learn that you had a wonderful experience during your stay at our hotel and that our location was convenient for exploring Budapest's attractions. It is fantastic to hear that you appreciated our breakfast offerings and that you found your room to be comfortable, clean, and quiet. As guest satisfaction is one of our top priorities, we strive every day to go the extra mile for our guests. Therefore, we are honored that you appreciated our efforts regarding the arrangement of the take-away breakfast. We truly appreciate your kind words and hope to have the pleasure of welcoming you back to our hotel in the future. Kind regards, Róbert Kovács General Manager

Amazing experience!

Customer review rating 5.0/5

Claudiu D. S. Business - Confirmed reviews ALL

As usual, everything perfect. This is the reason why I’m always coming back to Mercure City center.

Dear Claudiu Daniel S., Allow me to extend a heartfelt thank you for your uplifting review. It is always a pleasure to receive such lovely feedback. I am delighted to see from your high scores and comments that you had a pleasant experience at our hotel as a valued member of the ALL loyalty program and a returning guest. Guest satisfaction serves as the best source of motivation for all of us to consistently strive to provide service excellence. It was a pleasure having you as our guest, and we eagerly anticipate the opportunity to welcome you back to our hotel in the future! Best regards, Kovács Róbert / Mr. Róbert Kovács General Manager MERCURE BUDAPEST CITY CENTER VÁCI UTCA 20., 1052 BUDAPEST, HUNGARY T +3…, F +3… E-mail: H6… mercure.com | all.accor.com

Excellent location

Customer review rating 5.0/5

Max Families - Confirmed reviews ALL

Beautiful hotel location is amazing close to heart of centre! Only negative hotel bar closed at 10pm

Dear Max, Thank you for choosing to stay at our hotel and for sharing your feedback with us. I am delighted to hear that you enjoyed our excellent location, which offers convenient access to the heart of the city. However, I regret any inconvenience caused by the current operating hours of our restaurant. Your input is invaluable as we continually strive to enhance the guest experience, so we will take it into consideration for future improvements. Should your travels bring you back to Budapest, we would love the opportunity to welcome you back for another enjoyable stay in the future. Kind regards, Kovács Róbert / Mr. Róbert Kovács General Manager MERCURE BUDAPEST CITY CENTER VÁCI UTCA 20., 1052 BUDAPEST, HUNGARY T +3…, F +3… E-mail: H6… mercure.com | all.accor.com

excellent location for exploring the city

Customer review rating 4.5/5

W. J. A. Couples - Confirmed reviews ALL

very comfortable...after raising that our room was very noisy, building works and bin collection, we were promptly moved to a better and quieter room

Dear W. John A., Thank you for taking the time to share your feedback with us following your recent stay at our hotel. I am thrilled to hear that you found our location excellent for exploring the city. However, I apologize for any inconvenience caused by the ongoing neighboring construction works. While these works are beyond our control, please rest assured that we are actively keeping in contact with the responsible parties and representing the interests of our guests and the hotel. At the same time, I am pleased to note that we were able to promptly address the issue by arranging a room change, ensuring a more comfortable experience aligned with your expectations. We truly appreciate your honest response and hope to have the pleasure of welcoming you back to our hotel in the future! Kind regards, Kovács Róbert / Mr. Róbert Kovács General Manager MERCURE BUDAPEST CITY CENTER VÁCI UTCA 20., 1052 BUDAPEST, HUNGARY T +3…, F +3… E-mail: H6… mercure.com | all.accor.com

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Other web-users rate our hotel

  • 1,304 reviews 9.6/10 Location
  • 1,114 reviews 6.5/10 Room
  • 1,003 reviews 8.6/10 Service
  • 13 reviews 8.5/10 WiFi
  • 659 reviews 8.1/10 Breakfast
  • 645 reviews 3.7/10 Comfort
  • 446 reviews 8.2/10 Cleanliness
  • 238 reviews 4.7/10 Amenities

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