Novotel Edinburgh Park 4 stars

Customer review rating (ALL Rating) 4.6/5 2,537 reviews

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Description

Hotel extras

  • Fully Air-Conditioned Rooms

  • Edinburgh International Airport is 4km away from the hotel

  • Leisure facilities including pool, gym, sauna and steam room

  • Private banqueting is available for up to 150 people

  • In-house restaurant serving local and international cuisine

Our accommodation(s)

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Hotel location

Novotel Edinburgh Park

15 Lochside Avenue, SAT NAV USE: EH11 4DG, Hermiston Gait Retail Park
EH12 9DJ EDINBURGH
United Kingdom

GPS:55.92657, -3.310871

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Restaurant

In-house restaurant serving local and international cuisine

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  2,537 reviews

TripAdvisor Rating  4.0/5  3,551 reviews

Certificate of excellence 2023

Pleasant Hotel with Friendly Staff

TripAdvisor rating 5.0/5

762ciar_nc Couples - TripAdvisor review

Stayed for 3 nights when visiting Edinburgh for a City Break and Loved it. Ideal location, in a quiet area outside the center with a tram stop a 2 minute walk away. The tram can take you to and from the City Center and Airport which makes travel and accessibility effortless. We found the staff to be very cheerful and friendly with Zander on reception and Vittoria and Jesus on Breakfast to be particularly professional and good at their jobs! The room was comfortable and clean and the food was tasty and fresh. Definitely would stay again!

Well located

Customer review rating 4.5/5

Alluson Couples - Confirmed reviews ALL

Great location for exploring Edinburgh. A few minutes walk to the trams. Ease of parking too & cheaper if you are a member of the hotel group. Pleasant helpful reception staff. Rooms very clean & had a great nights sleep. Breakfast staff very attentive & when there was an issue with the coffee machine it was addressed immediately.

Dear Allison, We very much appreciate your comments regarding your stay at the Novotel Edinburgh Park. It is always a pleasure to receive positive feedback, much appreciated. I am glad to hear everything went smooth and you had a great night sleep with us. However your notes about the staff caught my attention, I really pleased to see your recognition about them. I will share your comments with our team too, as I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Could I please ask you to rate us on our GOOGLE P. as well? That would only take two minutes and I can assure you, our whole team -including myself- would really appreciate it. Google also helps us to gain visibility in the market and to spread the word about our lovely hotel. This is the link that you need to follow: https://bit.ly/3O4dJFJ Other than that, we all wish that you return to us soon, and that we can keep providing you with great stay in the future. Sincerely, Gabor Elek, Front Office Manager

Disapointing

Customer review rating 1.0/5

Anonymous Couples - Confirmed reviews ALL

Arrived at reception, long process to check in, explaining car park, swimming pool etc. Was given the key card to our room. We took our luggage to our room only to find that the room was occupied. I returned to reception and informed them of this and they were adamant that the room was not occupied as it showed empty on there booking system, after a brief conversation between the staff, one of them returned to the room with me and sure enough there was another persons luggage etc in the room. This is obviously a security issue as you cannot have several people with key access to the same room. We were given a new room. Unfortunately it was an adjoining room which we were not pleased about. We were booked in for two nights , but left after one night.

Dear Steven M., Thank you for sharing your feedback with us. We're genuinely sorry for the inconvenience caused by the room allocation issue during your stay. It was a result of human error, and as you mentioned, we rectified it promptly by providing you with a new room, and as you mention I personally went to the room to extend our apologies to your wife and the other guest affected. We appreciate your patience and understanding during this unexpected situation. Ensuring a seamless and secure stay for our guests is of utmost importance to us, and we take your concerns regarding room occupancy and security seriously. Your feedback will be thoroughly reviewed with our team to prevent similar incidents in the future. We regret that the room change didn't meet your expectations. Had we known, we would have gladly accommodated your preferences to ensure your comfort throughout your stay. Please accept our sincerest apologies once again for any inconvenience caused. If there's anything else we can do for you, please let us know. Your feedback is invaluable in helping us improve our services. We hope to have the opportunity to welcome you back in the future for a more seamless and enjoyable experience. Warm regards, Alexandru Sfarlea Front Office Assistant Manager

Excellent location, hotel rooms, facilities and staff. Feels like 5 star

Customer review rating 5.0/5

Everyone, E. A. A. O. Families - Confirmed reviews ALL

Excellent personal service as always. The staff went above and beyond especially Alex who always gives a warm welcome. Amazing upgrade of the swimming pool and installation of a sauna. Perfect location.

Dear Shaeron, Thank you so much for taking the time to complete this survey. Feedback from our valued guests is incredibly important to all of us, as we use it as our main tool to keep improving and offering excellent, memorable and special moments to you. I am delighted to hear that your stay was so great that you gave us your top marks! Please know that we have a wonderful, hard-working team that are passionate about hospitality and that do their very best to provide top-quality customer service every single day. Could I please ask you to rate us on our GOOGLE page as well? That would only take two minutes and I can assure you, our whole team -including myself- would really appreciate it. Google also helps us to gain visibility in the market and to spread the word about our lovely hotel. This is the link that you need to follow: https://bit.ly/3O4dJFJ Other than that, we all wish that you return to us soon, and that we can keep providing you with great stay in the future. Sincerely, Gabor Elek, Front Office Manager

Perfect location for catching the tram into Edinburgh and really friendly staff

TripAdvisor rating 5.0/5

FarAway50422441130 Couples - TripAdvisor review

I have stayed here a few times with work in the past so decided to visit for a short break with the other half. The hotel is lovely and the staff are great. We made full use of the leisure facilities and the restaurant. One member of staff that was outstanding is a young lady called Zuzzan? I do hope that's how you spell it. She was brilliant serving us in the restaurant and bar area. We will certainly be back

Dear Valued Guest, thank you very much for being so loyal to us. We are delighted to hear that your recent stay was again very enjoyable and Zuzanne added her outstanding service to your experience. We all very much look forward to welcome you again. Kind regards, Attila

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Other web-users rate our hotel

  • 2,001 reviews 9.1/10 Location
  • 2,101 reviews 8/10 Room
  • 2,227 reviews 9.1/10 Service
  • 20 reviews 5.8/10 WiFi
  • 1,002 reviews 8.5/10 Cleanliness
  • 996 reviews 8.5/10 Breakfast
  • 738 reviews 8.1/10 Pool
  • 482 reviews 5.4/10 Value

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