La Veranda Resort Phu Quoc - MGallery 5 stars

Customer review rating (ALL Rating) 4.9/5 557 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • Complimentary round-trip airport transfer

  • Indulge in our unique drink experience with MyGlass package

  • Pamper your kids with fun activities and kids meals with MyKids package

  • Free use of kayak, ping-pong and petanque

  • Complimentary morning yoga on the beach

Our accommodation(s)

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Hotel location

La Veranda Resort Phu Quoc - MGallery

Tran Hung Dao Street, Duong Dong Beach
95000 PHU QUOC
Vietnam

GPS:10.1931, 103.96503

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.9/5  557 reviews

TripAdvisor Rating  4.5/5  2,710 reviews

Certificate of excellence 2023

Book it, you won't be disappointed, great food & service was exceptional

TripAdvisor rating 5.0/5

caroline c TripAdvisor review

Well what can I say, if you are looking for peace & tranquility then look no further! After exploring Vietnam for the previous 3 weeks we were ready to relax with our feet up. Collection at the airport was seamless, on arrival we were taken to the lounge area for a lovely check in process with cold towels & a cocktail, both very welcoming. I had booked a Premier Ocean View, absolutely lovely, we were on the ground floor & from the patio we could walk down onto the beach. There were two floors above us (lift accessible) and they had balconies so I think we had the better option. The lounge & breakfast area had a colonial feel to it & the breakfast had lots of choice with great coffee. On the Saturday they arranged a beach BBQ which was excellent, the food was amazing and sitting on the beach was a little bit special. There is so much I could say but I will try to be brief, the beach is something else with plenty of beds (no rushing for beds) & excellent service bringing drinks & free fruit sorbets. A taxi into town is less that £2, coming back we got the open sided taxis, a bit more money maybe £3 but lots of fun. The market is crazy, fun & vibrant, plenty of restaurants albeit not as calm & relaxed as the hotel but very cheap. A must visit just for the experience and of course the shopping. Just outside the hotel are lots of bars & restaurants if going into town is not for you. We ate in the Peppertree on our last night, the food was incredible & worth every penny, I think after eating in the market the hotel provided an oasis of rejuvenating calmness. One last thing, the staff, everyone was so helpful & nothing was too much trouble. special mention to Nam who kept the Mai Tai's coming on the beach, Durong the F & B supervisor who was excellent & lastly Sam who provided excellent customer service. I have only one slight negative & that was the bed was a bit hard but this did not spoil our wonderful experience. We will return.

Lovely setting for a relaxing break

Customer review rating 4.0/5

Anonymous Couples - Confirmed reviews ALL

We enjoyed our stay the hotel is set in beautiful grounds with staff who professional and welcoming. Food was very good we wish we had had time to try the degustation menu. Only downside was the mosquitoes in our room - our room was by a service area and the mozzies congregated so that every time we opened the door we would get a cluster in the room.

Dear Philip Antony G., We very much appreciate your comments regarding your stay at the La Veranda Resort Phu Quoc - MGallery Collection. It is great to see your positive ratings in most of the areas. I have also noted that you're not entirely satisfied with ur mosquito management. Being in a tropical island make it’s challenging with a lot of mosquitos. As guest wellbeing is our priority, we ensure to limit their population by doing frequent pest control. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Thank you again for taking the time to share your experience, and we are looking forward to welcome you again. Sincerely, Shamir Gubot Espera Guest Experience Manager La Veranda Resort MGallery Collection

Pleasant stay

TripAdvisor rating 3.0/5

nivhana Solo travel - TripAdvisor review

Came back to Le Veranda for a second visit a year after to celebrate my birthday. This time, booked the Garden Villa, and was given a room quite near the main entrance and one of the annex building; however, wasn’t given an upgrade, boo! Was warmly welcomed with a welcome drink and my favorite tiramisu, alongside fresh fruit - the tiramisu was delicious. Thanks to the staff for arranging this! In regards to the room, I would have to say that my Garden Villa (room 203) was not very quiet in the mornings as I could hear all sorts of banging from doors in the next building, as well as noise from the housekeeping. However, it was quieter at night, although there was one night where I could faintly hear people in the balcony across from my villa, having a lively conversation but it died down before midnight. Oh, for some reason, there were less mosquitos in my garden villa compared to the sea facing villa last year, so that was a plus. The food was still good but service was spotty, especially at Le Jardin, which could be due to the fact there were more guests than last year, but it seemed that the staff weren’t trained to deal with simple requests, such as providing the correct cutlery and taking orders when there’s a lull period, although they seemed fine in the afternoon when it wasn’t busy. It was nice to see Shamir again on my return visit, and to catch up after a year. Thanks for the delicious mangoes during breakfast! Cryslyn was pleasant as well and handled my requests graciously and the staff at breakfast were kind and friendly. For some reason, the sea this time was riddled with tiny insects or plankton that kept stinging me so I didn’t enjoy swimming in the sea. The beach was fine, although there were some cigarette butts littered around the seats. It was a pleasant stay but could have been better, such as the location of the villa, noise during the morning housekeeping shift and spotty service at the Le Jardin restaurant due to the influx of guests. Hope they can look into improving the soundproofing. Let’s see if I come back next year. ;)

Dear nivhana, We very much appreciate your time spent to share your “Pleasant stay” experience at our oasis by the sea. We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our business. We have noted that you are not entirely satisfied with your room and spotty service in our Le Jardin restaurant, we really appreciate you bringing this issue to our attention. Allow us to express our sincerest apologies for what is an unacceptable lapse in our service standard. At MGallery, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please be informed that we have taken the necessary actions in terms of disciplinary measures as well as retraining to better our services in the future. We truly value your loyalty with La Veranda and are looking forward to having the chance for you to experience our high level of service culture. Bien à vous, La Veranda Team

Amazing!

TripAdvisor rating 5.0/5

sharon j TripAdvisor review

Fantastic hotel, very friendly staff, couldn't do enough for you. Amazing place with a great location. Would definitely go back and highly recommend. We stayed in sea view room which was so delightful waking up to views of the ocean every morning. Daily yoga which was great x

Dear sharon j, Bonjour! Xin Chao! We very much appreciate your time spent to share your “Amazing” experience at our oasis by the sea. We’re thrilled that you enjoyed our rooms so much. Our owner, Madame Catherine, used her fondest memories as inspiration for its décor and all the little details you see around your room. Her intention was for all our valued guests to make their memories while in La Veranda, as she once did. Ensuring our guests’ comfort is the core of what we do, and we are glad that we were able to meet your expectations and offering a real MGallery Magnifique journey. We are looking forward to welcoming you back in our mansion by the sea surrounded by lush tropical gardens, for another amazing vacation with us. Bien à vous, La Veranda Team

Stunning hotel and resort .... A little paradise on the beach

Customer review rating 5.0/5

Betty Couples - Confirmed reviews ALL

Excellent , professional , happy and attentive staff throughout the hotel. Spacious rooms with all facilities and a sense of welcome and wellbeing , kept immaculately clean with both a verandah and leafy garden area.Breakfast was an array of everything a traveller could want and the hotel restauarants were superb with so much to be there in the evening.

Dear Ms. Elizabeth Ann M., We very much appreciate your comments regarding your stay at the La Veranda Resort Phu Quoc - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Shamir Gubot Espera Guest Experience Manager La Veranda Resort MGallery Collection

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Other web-users rate our hotel

  • 196 reviews 9.5/10 Location
  • 224 reviews 9.1/10 Room
  • 483 reviews 9.7/10 Service
  • 242 reviews 9.7/10 Food
  • 220 reviews 9.3/10 Amenities
  • 190 reviews 9.4/10 Beach
  • 176 reviews 9.3/10 Vibe
  • 125 reviews 9/10 Comfort

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