Hotel Jequitimar Guarujá 5 stars

Customer review rating (ALL Rating) 4.6/5 4,246 reviews

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Description

Hotel extras

  • On Saturdays, eat feijoada in the restaurant with a view of Mar Casado Island

  • Bar area with happy hour in a modern and sophisticated environment

  • Car Park with 500 spaces and valet on-site

  • Hotel in Guarujá with pool bar area and view of Pernambuco Beach

  • Large indoor and outdoor convention centre, with 6000m²

Our accommodation(s)

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Hotel location

Hotel Jequitimar Guarujá

Av Marjori da Silva Prado 1100, Praia de Pernambuco
11444000 GUARUJA
Brazil

GPS:-23.96895, -46.18655

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  4,246 reviews

TripAdvisor Rating  4.5/5  3,078 reviews

Certificate of excellence 2023

Customer review rating 4.5/5

Anonymous Couples - Confirmed reviews ALL

Excelente hotel.

Prezado Sr. S. Bom dia! Apreciamos imensamente seus comentários referentes à sua hospedagem no Hotel Jequitimar Guarujá. É sempre um prazer receber impressões positivas. Seus comentários serão compartilhados com nossas equipes. Tenho certeza de que seu feedback será um encorajamento para continuarmos a melhorar a qualidade de nossos serviços. Agradecemos por nos informar sobre sua experiência e esperamos que sua próxima visita seja ainda mais agradável que a anterior. Atenciosamente, Márcia Miranda Gerente de Hotel Hotel Jequitimar Guarujá

Very bad experience

Customer review rating 0.5/5

Darren S. Friends - Confirmed reviews ALL

Our stay was terrible, very disappointed with the hotel and it was also very dangerous. I will be submitting a formal complaint.

Dear Mr. S., Good Morning! Thank you for taking the time to tell us about your experience with us. Reinforcing the e-mail sent to you from our GM Mr. Pollak, we are extremely upset with all your bad experience you had in our Resort and neighborhood. After receiving your comments, we have shared them with our teams in order to prevent future occurrences. Regarding your comments about the Golf Club, we did not receive any complain about any of our guest going thru the same experience as some people related to you. We have already spoken with the director of the Golf Club bringing him all the points involving the Club. The car and the men who brought you to the hotel were from the security of the neighborhood. As said, we re-branded the Hotel Jequitimar almost two years ago and now it is a managed by Accor; but service must follow our standards no matter the quantity of clients. We are very sorry that food wasn’t at your level of expectation and neither out infrastructure with will be under renovation as soon as possible. Mr. Darren S., we at Accor Hotels look for the wellbeing of our clients and try to deliver the best experience that they can take for life. Unfortunately, it was not your case and I ask you to give to us another chance to prove we can do lot better whenever suitable to you as our invited guest. But not only, we want to full refund your expenses with us. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best Regards, Márcia Miranda Hotel Manager Hotel Jequitimar Guarujá

Not amazing

Customer review rating 3.5/5

Anonymous Families - Confirmed reviews ALL

Employees are very polite and helpful. Room with problems, title near the bed was broken and all room floor stayed wet same after the cleaning. The smells wasn’t good.

Dear Carolina G., Thank you for taking the time to tell us about your experience at the Hotel Jequitimar Guarujá Resort & SPA by Accor. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Accor, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Márcia Miranda Hotel Manager Hotel Jequitimar Guarujá

The hotel is very well located.

Customer review rating 4.0/5

Mauricio Families - Confirmed reviews ALL

The hotel is very well located and maintained. The staff are very pro-active, the food could be improved. We had some issues on the second day of stay, they locked our access to our room, not sure the reason. I could not include my points in the Accor membership, even though they payment was done through my credit card company. Overall was a good stay.

Dear Mr. R., Good afternoon! We very much appreciate your comments regarding your stay at the Hotel Jequitimar Guarujá. It is always a pleasure to receive feedback from our guests. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Márcia Miranda Hotel Manager Hotel Jequitimar Guarujá

FANTASTIC STAY

Customer review rating 5.0/5

Carlos G. Families - Confirmed reviews ALL

WE HAD VERY SPECIAL MOMENTS AT JEQUITIMAR GUARUJA

Dear Carlos G., We very much appreciate your comments regarding your stay at the Hotel Jequitimar Guarujá Resort & SPA by Accor. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Márcia Miranda Hotel Manager Hotel Jequitimar Guarujá

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Other web-users rate our hotel

  • 311 reviews 9.2/10 Location
  • 783 reviews 7.4/10 Room
  • 1,570 reviews 8/10 Service
  • 15 reviews 2.5/10 WiFi
  • 988 reviews 7.2/10 Food
  • 493 reviews 6.9/10 Amenities
  • 323 reviews 7.4/10 Cleanliness
  • 244 reviews 5.8/10 Pool

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