Pullman Kuching 5 stars

Customer review rating (ALL Rating) 4.1/5 2,924 reviews

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Pullman Kuching - Image 1
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Interhill Place, No. 1A, Jalan Mathies, 93100 KUCHING, Sarawak, Malaysia

Description

Hotel extras

  • Every room comes with either Kuching City or Sarawak River view

  • 3 Restaurant and Bars with 1 cigar lounge

  • Free WiFi in rooms and Public area

  • Covered Parking with 24/7 security

Our accommodation(s)

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Hotel location

Pullman Kuching

Interhill Place, No. 1A, Jalan Mathies
93100 KUCHING, Sarawak
Malaysia

GPS:1.555939, 110.351122

Telephone
Fax +60 82-222 999

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  2,924 reviews

TripAdvisor Rating  4.0/5  2,648 reviews

Great improvement as compared to last year

Customer review rating 4.5/5

L. K. S. Business - Confirmed reviews ALL

Warm welcome and great check in process. Room condition has improved. This is a much better experience as compared to my previous stay (sometimes last year), in that stay, your staffs are helpless and even rude, give us a very bad experience. Good to see such improvement on this stay, good job.

Dear Mr L. King S., We are thrilled to hear about your positive experience with us, starting from the warm welcome and smooth check-in process. It is music to our ears to know that you noticed improvements in the room conditions since your last stay, and we are pleased to have exceeded your expectations this time around. We deeply apologize for any previous instances where our staff fell short of providing the level of service we strive for. We take your feedback seriously and have worked diligently to address any areas needing improvement. Thank you for acknowledging the positive changes, and we appreciate your recognition of our efforts. Your satisfaction is our priority, and we look forward to continuing to provide you with excellent service during future visits. Thank you again for sharing your experience, and we look forward to welcoming you back in the near future. Sincerely, Pullman Kuching

Good stay

Customer review rating 4.5/5

Tom P. Solo - Confirmed reviews ALL

Everything was good, the hotel staff are very friendly and helpful. The hotel is clean and it is located in the city centre, will definitely stay at this hotel again,

Dear Mr Tom P., We very much appreciate your comments regarding your stay at the Pullman Kuching. It is always a pleasure to receive positive feedback. We are thrilled to learn that you had an enjoyable stay with us. Kindly allow us to thank you on behalf of Mr Nasrizal for your kind words. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to have the opportunity of welcoming you back in the near future. Sincerely, Pullman Kuching

Stay was fairly acceptable. Services below par, the food ordered (fried meehoon) was poor and grossly overpriced.

Customer review rating 2.5/5

C. K. C. Couples - Confirmed reviews ALL

Upon check in, my request for transfer to the airport the next morning was denied as I need to make my request earlier. It puzzles me how could I do that when I just landed? The 11.00 pm order from my room was only answered after 3 long attempts, and the limited menu was not a very good start, however, I ordered a fried vegetarian meehoon with clear request that I do not take salt, the dish to be without it. The served dish was way too salty and not palatable, it was also grossly overpriced for a dish of dark meehoon with few pieces of broccoli. This is the most expensive meehoon dish I have ever eaten in all the trips that I have made and eaten at the hotels. The experience was not very pleasant and stay fairly comfortable. My wife and I would not make a return trip to Pullman Hotels as there are cheaper and better choice. Pullman has much to review and improve. Out of 10, I rate 5 only.

Excellent, worth the money!

Customer review rating 5.0/5

L., H. Families - Confirmed reviews ALL

The receptionist for the day was courteous and helpful. Proactive calls to check how's things going, quick responses from the housekeeping, all these made our stay memorable, it was the right decision that we chose to stay here. Thank you very much.

Dear Mr H. L., We very much appreciate your comments regarding your stay at the Pullman Kuching. It is always a pleasure to receive positive feedback. We are pleased to know that you found our receptionist courteous and helpful, and that our proactive approach and quick responses from housekeeping added to your positive experience. The receptionist who assisted with your check in was Mr Mark Rios. Kindly allow us to thank you on his behalf for the kind words. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to have the opportunity of welcoming you back in the near future. Sincerely, Pullman Kuching

Good stay

Customer review rating 4.5/5

Nurhamizah Families - Confirmed reviews ALL

Awesomw and very satisfy

Dear Ms Nur Hamizah K., We very much appreciate your comments regarding your stay at the Pullman Kuching. It is always a pleasure to receive positive feedback. We are thrilled to learn that you had an enjoyable stay with us. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to have the opportunity of welcoming you back again in the near future. Sincerely, Pullman Kuching

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Other web-users rate our hotel

  • 1,169 reviews 8.8/10 Location
  • 2,488 reviews 6.8/10 Room
  • 1,897 reviews 6.9/10 Service
  • 111 reviews 4/10 WiFi
  • 1,129 reviews 8/10 Comfort
  • 1,103 reviews 4.9/10 Cleanliness
  • 611 reviews 6.6/10 Breakfast
  • 10 reviews 9.3/10 Beach

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.