Novotel Ha Long Bay 4 stars

Customer review rating (ALL Rating) 4.4/5 47 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • "Visibility of sea view (800m) "

  • "Opposite position to beach access way "

  • 3 minutes driving to Sun World Ha Long parks and city center

  • "Most favorable out-door swimming pool in town "

  • "Most rooms feature a balcony "

Our accommodation(s)

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Hotel location

Novotel Ha Long Bay

160 Ha Long road, Bai Chay ward, Ha Long city, Quang Ninh, Vietnam
200000 HA LONG CITY
Vietnam

GPS:20.951973, 107.041898

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

THE SQUARE

The Square offers all day dining in a modern tropical setting overlooking Ha Long Bay. Serving international and traditional Vietnamese food, The Square also features an open grill counter and range of fine wines. Operating hours: Daily, from 6am to 11pm

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  47 reviews

TripAdvisor Rating  4.0/5  1,152 reviews

Disappointing

TripAdvisor rating 2.0/5

tpp442016 TripAdvisor review

Room OK all works fine ,Ok view out to the bay at a distance. Clean tidy hotel. Lots of buts , a little soulless. Staff unfriendly ,very unwelcoming when you can find them. The restaurant was not good at all ,lack of choice cold food uninteresting ,service uncaring. So disappointing as we stayed at the Novotel Bangkok which was brilliant a stark difference! They need a bit of training on customer service.

Great my trip

TripAdvisor rating 5.0/5

Thanh H TripAdvisor review

The staffs very helpful. All of them warm welcome my family. They provided all information we need special thanks to Thu receptionist. Breakfast very good many foods to choose. The room is great view looking to the sea. My family did enjoy and sure will share others.

Dear 868thanhh, Thank you for taking time to write us such wonderful review. We are absolutely delighted to hear of your great experience with our team. We appreciate all the great comments and will share your positive feedback with the entire team, especially Ms. Thu in reception. We are sure everyone will be encouraged by your kind words to continue working hard to exceed the expectations of our guests. We look forward to welcoming you back in the near future. Sincerely, The hotel management team

A mixed experience

TripAdvisor rating 3.0/5

471nguyenc Business - TripAdvisor review

My stay at Novotel Halong Bay hotel was a mixed experience. On the positive side, the room was clean and had good water pressure. The hotel’s location was convenient, being close to Sun World, Sun Marina, and various restaurants. However, there were several areas that could be improved. The room itself appeared old, with tired bed setup and bed linen. Upon arrival, there was only one receptionist available, and the computer at the priority counter for Accor members was not functioning. The lack of lighting in the lobby, restaurant, and lobby lounge gave the hotel a closed-off atmosphere, potentially due to cost-saving measures. I also noticed staff chatting amongst themselves in the lobby lounge, rather than attending to guests. As an Accor gold member, I did not receive the standard welcome letter or amenities that I have come to expect from other Accor hotels. In conclusion, the management of Novotel Halong Bay hotel should focus on bringing the hotel up to Accor standards and enhancing the overall guest experience. With some updates and improvements, this hotel has the potential to be a top choice for visitors to Halong Bay.

Dear 471nguyenc, Thank you for taking the time to review your recent stay with the hotel. Your feedback is extremely valuable to us as we strive to improve with every stay. We greatly appreciate your comments about aspects of the areas that need updating and improvements. They are all in our plans for future renovations. We are sorry to hear about your experience in the lobby lounge and the welcome that should be there for Accor hotel members. We have taken your comments seriously and are in the process of refresh training to make sure proper service standards are delivered to our customers. Thank you again for bringing these issues to our attention and therefore giving us the opportunity to improve. We sincerely look forward to an opportunity to welcome you back and better serve you in the future. Sincerely, The hotel management team

Ha Long Bay Novotel

TripAdvisor rating 3.0/5

Shelley R Couples - TripAdvisor review

We first visited the hotel on its opening week in 2008. Nice new hotel back then. The yrs have not been kind to the exterior and grounds of the hotel. Loose tiles etc. The hotel foyer, reception, restaurant and bar were all bitterly cold. It was uncomfortably so. Breakfast was very extensive, but everything was lukewarm. Room was lovely and clean. They kindly upgraded us Great views out to sea. Good position. All the staff were very helpful and obliging. Overall good value for money. It was just so cold

Dear Shelley R, Thank you for choosing and taking your time to share your feedback regarding your recent stay at Novotel Ha Long Bay. It is our great pleasure to hear your compliments about our staff and the room. On the other hand, we are sorry that some of our hotel's areas are cold. Our chief engineer has been instructed to double-check these areas. Thank you again for bringing this issue to our attention and therefore giving us the opportunity to improve. We appreciate your feedback and we hope to have a chance to be of service to you again soon. Sincerely, The hotel management team

Great support!

TripAdvisor rating 4.0/5

Martin S Couples - TripAdvisor review

We stayed two nights at Novotel and although the hotel is missing some charme the staff does not. As we experienced a very friedly service at the reception by Mrs. Hong. She privided us with all information and supported us for cruise booking and vietnamese restaurants. We really feld welcome and taken care of. Thank you very much Mrs. Hong

Dear Martin S, Thank you for choosing Novotel Ha Long Bay and for taking the time to leave us a review here. It is our great pleasure to receive your compliments about our friendly service at reception. Rest assured that we will share your feedback to our team, especially Mrs. Hong as this will serve as an encouragement to all of us who strive every day to provide excellent service to our clients. Many thanks again for your feedback and we look forward to welcoming you back to Novotel Ha Long Bay soon. Sincerely, The hotel management team

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Other web-users rate our hotel

  • 84 reviews 8.4/10 Location
  • 133 reviews 7.9/10 Room
  • 145 reviews 7.3/10 Service
  • 69 reviews 6.2/10 Vibe
  • 58 reviews 5.8/10 Comfort
  • 49 reviews 6.9/10 Breakfast
  • 39 reviews 6.9/10 Cleanliness

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