Novotel Bangkok Suvarnabhumi Airport 4 stars

Customer review rating (ALL Rating) 4.3/5 6,306 reviews

Novotel Bangkok Suvarnabhumi Airport - Image 1
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Description

Hotel extras

  • 24-Hour Flexi check-in and check out 24-Hour later

  • Outdoor tropical garden pool, spa & fitness centre

  • Flexi Meal-breakfast is avaliable around the clock at The Square

  • 300-metre away from Airport Rail Link station. Easy access to downtown in 25 minutes

  • Premier Floor VIP room with Lounge breakfast

Our accommodation(s)

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Hotel location

Novotel Bangkok Suvarnabhumi Airport

999 Suvarnabhumi Airport Hotel, Moo 1 Nongprue Bang Phli, Bangphli
10540 BANGKOK
Thailand

GPS:13.696579, 100.751698

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  6,306 reviews

TripAdvisor Rating  4.0/5  7,473 reviews

Did the trick

TripAdvisor rating 3.0/5

travlntheblood TripAdvisor review

Due to an early morning international flight, I switched to the Novotel to save having to take the longer mini bus trip I experienced at a different “airport hotel” a few weeks earlier. In hindsight, I wouldn’t do this again, and would save my money. Upon arrival I chose to walk through the underground walkway to the hotel, which was easy enough and good exercise after a long flight, but the next day took the shuttle which was far more convenient. In my opinion, this hotel is starting to get run down (particularly in the hallways and guest rooms), and is relying on its brand and privileged location, charging more than is reasonably warranted. I paid for breakfast, but didn’t end up eating at the hotel as it was so early (pre 5am) although the hotel was serving breakfast from about 3am. The hotel’s saving grace is its staff who are friendly, eager to please and professional.

Great Airport Location, Nice and helpful staff, good amenities, little worn under foot

TripAdvisor rating 4.0/5

robert-not-home TripAdvisor review

Stayed here about 5 years ago and now that I'm back in Bangkok staying here again. From a location perspective it is great in terms of the Airport. You can walk in the underground passage or take a shuttle they provide. Took me about 10 minutes from exiting customs to the hotel door. Only about 20 feet outside as you exit the underground passage and walk into the hotel door. The underground passage felt safe to me at about midnight, well illuminated and towards the end it is basically vacant. For the hotel their checkin / checkout policy is the best of any hotel I've stayed at. You get 24 hours from when you check in, doesn't matter if it is 2am or 2pm. An airport hotel that actually embraces that people will be coming and going at all hours! The included breakfast I got when I booked my room turned out to be an "included meal" meaning you could use the coupon for Breakfast, lunch or dinner. I just used it for breakfast which was a well stocked buffet with numerous options. Rooms are clean and beds comfortable. I like that the soap / shampoo are in large bottles vs those tiny throw aways. Not only is it environmentally friendly but if you take an extra shower you don't run out of supplies. As others have mentioned the rooms are showing their age, some carpet spots, chips on furniture, slightly loose wallpaper, etc. Nothing major and all in all still feels modern. Appreciate that they actually have a clock in the room with an alarm (sure we all use our phones but nice to have a backup and a clock to look at without picking up your phone). Electrical outlets are multi-region so a variety of country native plugs work without needing an adapter.

Dear Robert-not-home, Thank you for choosing Novotel Bangkok Suvarnabhumi Airport once again and for taking the time to share your detailed feedback with us. We are thrilled to hear that you found our airport location convenient and our staff to be nice and helpful. It's delightful to know that you enjoyed the amenities provided during your stay, including the inclusive meal options and the well-stocked breakfast buffet. We are pleased to hear that you appreciated our flexible check-in/check-out policy, allowing you a full 24 hours from your check-in time to check out, catering to the needs of guests arriving at various hours. Moreover, we are glad you found the large bottles of soap and shampoo in the room to be environmentally friendly and convenient. While we strive to maintain our rooms to the highest standards, we appreciate your feedback regarding the wear and tear you noticed. Rest assured, we continuously work on improving our facilities to provide a more comfortable stay for our valued guests like you. Your comments regarding the clock in the room and the multi-region electrical outlets are duly noted. We are grateful for your observations, and we look forward to welcoming you back on your future visits to Bangkok. Should you require any assistance during your stay, please do not hesitate to contact our team. Warm regards, Winai Moonsri Guest Experience Manager

Good stay

Customer review rating 5.0/5

A Couples - Confirmed reviews ALL

Relaxing and kind staff!

good location and convenient shuttle bus

Customer review rating 5.0/5

S. Families - Confirmed reviews ALL

it was very helpful to us that they provide a shuttle bus at midnight. As our flight was delayed I thought there is no way to reach the hotel unless we walked. Thank u for hard working and providing good accommodation. The receptionist was also friendly even though it was late.

OK but expensive

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

Booking made on the Accor ALL com web site. Not an efficient system. Would have thought Accor could design and implement a more efficient online booking system. Also, in three months rates had increased by more than 50% - from Baht 5000 to almost Baht 8000 for the same category of room. Tasty nibbles - dried mango and nuts- are provided FOC in room.

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