ibis Rotorua 3 stars

Customer review rating (ALL Rating) 4.0/5 1,068 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • ALLSAFE certification

  • 24-hour reception

  • Conveniently located

  • Close to local dining and attractions

  • Close to the airport

Our accommodation(s)

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Hotel location

ibis Rotorua

Lake End, Rangiuru Street
3010 ROTORUA
New Zealand

GPS:-38.13171, 176.250317

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service

I- RESTAURANT

Non contractual photo

I-Restaurant is committed to serving high quality, low priced meals with friendly efficient service. The restaurant is open 365 days a year for buffet breakfast and offers a Grab n Go menu, suitable for any dietary requirement.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  1,068 reviews

TripAdvisor Rating  3.5/5  1,416 reviews

Terrible

Customer review rating 0.5/5

Dennis Couples - Confirmed reviews ALL

Room prepaid $224 x 2 nights $448 4th floor, view of lake, not ready at 2 30...tried again 3 50 not ready..offered and accepted room on floor 1 with a fabulous😡😡view of a hedge!! I have booking advice which says we could arrive at 2pm..asked if refund for down graded room could please be credited to my bank card only to be told we had been upgraded..this out and out lie is not on..prepaid room should have been ready...Housekeeping 'serviced' yeah right,😡😡 our room next morning, clean towels dumped on baggage rack, wet ones left on bathroom floor, we had made bed and washed dishes..Reception staff very good condsidering our patience was wearing very thin..Accolades to Amy Friday and ?? on Saturday morning...Ive never before had cause to complain about the many hotels and motels Ive stayed at thru the years

Dirty rooms, double charged/refunded, inconvenient

Customer review rating 0.5/5

J Couples - Confirmed reviews ALL

The staff seemed very confused, put us in a room that had large spills on the carpet, and stains on the bed.

Not great

Customer review rating 1.0/5

Jenna G. Couples - Confirmed reviews ALL

Not much went right with our stay. Arrived at 4pm and there were a line of people waiting for rooms. Waited 2 hours for our room to be ready and just given 2 drink tickets for the inconvenience. Reading reviews during our wait says this wasn’t the first time this has happened at this location. Finally get up to “our” room, except we actually were given a key to someone else’s room - we were able to just walk on in on them. We go back to reception and get a new room. A couple of hours later we’re in our room and someone else walks into our room. We send them back to reception to get a new room and a few minutes later a manager comes up saying they needed to get us new keys. Parking was also interesting - they never told us we could park across the street during the joke of checkin and the lot was full every night. The room itself also wasn’t great - carpet was stained and lighting is not good. Very dark in the room and awkward to keep the blinds open if you have a “city view” looking into another hotel. Highly recommend finding any other hotel.

Handy location

Customer review rating 3.0/5

Grant Couples - Confirmed reviews ALL

We arrived at 3pm and it took 45 minutes to get through checking. Check in on the booking was 2pm so were disappointed it took so long.

Avoid the Rydges

TripAdvisor rating 3.0/5

Patricia S TripAdvisor review

We ended up at The Rydges, as the Ibis was full. Boring, overpriced, and with reception staff it was often hard to understand. Breakfast boring, over-priced, and often baskets were empty. On the other hand, charging our e-car was easy. Overall: Hmph.

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Other web-users rate our hotel

  • 734 reviews 9.2/10 Location
  • 1,223 reviews 5.6/10 Room
  • 793 reviews 7/10 Service
  • 23 reviews 7.7/10 WiFi
  • 483 reviews 5.2/10 Cleanliness
  • 235 reviews 6.6/10 Value
  • 229 reviews 3.9/10 Amenities
  • 210 reviews 4.7/10 Breakfast

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