Novotel Luxembourg Centre 4 stars

Customer review rating (ALL Rating) 4.7/5 2,033 reviews

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Novotel Luxembourg Centre - Image 1
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35 rue du Laboratoire, L-1911 LUXEMBOURG, Luxembourg

Description

Hotel extras

  • Cosy rooms, newly renovated for your ultimate comfort

  • Explore with ease, just 10 minutes walk to UNESCO world heritage centre

  • Restaurant & bar: the perfect place to enjoy a variety of menus & drinks during your breaks

  • Five meeting rooms & unique mezzanine space for all gatherings and events

  • Hassle-free arrivals with public parking & easy access to the airport and train station

Our accommodation(s)

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Hotel location

Novotel Luxembourg Centre

35 rue du Laboratoire
L-1911 LUXEMBOURG
Luxembourg

GPS:49.604778, 6.137419

Telephone
Fax +352 26 48 02 24

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Origine

The Origine restaurant welcomes you in a warm atmosphere to enjoy locally inspired, healthy and gourmet cuisine. Opening Hours: Monday-Friday, 12:00-23:00 Saturday-Sunday, 18:00-23:00

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  2,033 reviews

TripAdvisor Rating  4.0/5  1,478 reviews

Certificate of excellence 2023

Everything excellent

Customer review rating 5.0/5

Aubrey Families - Confirmed reviews ALL

3 night stay. The rooms are clean and beds comfortable. Hotel smells nice. Food is good and the best thing about the hotel is the staff. From front desk to catering and housekeeping, everyone's goes above and beyond to keep the guest satisfied. Will definitely return again.

Dear Aubrey, Thank you for this review of your pleasant stay with us at Novotel Luxembourg Centre. We are absolutely delighted to hear that you have enjoyed your stay at Novotel Luxembourg Centre, particularly appreciating the dedication of our front desk and catering teams. Their commitment to guest satisfaction is indeed one of our core values. The impeccable cleanliness of our hotel is a priority for us, and your recognition of our efforts is greatly appreciated. It is heartening to know that our attention to detail in maintaining our standards contributed positively to your stay. We also take great pride in our sustainable development initiatives and are pleased that you have rated them highly. Our commitment to the environment is an integral part of our ethos at Novotel Luxembourg Centre, and we are glad it resonates with our guests. Your glowing recommendation and the intention to return are the best compliments we could receive. It is always gratifying to know that our guests feel well taken care of and have memorable experiences with us. We look forward to welcoming you back to Novotel Luxembourg Centre. Best wishes, Sonia AURIOL, General Manager

Great location, great stay and a lovely team!

Customer review rating 5.0/5

Sharmila P. Families - Confirmed reviews ALL

We came to Luxemberg as a family of 4 for the first time. Novotel was well located to see the city. Staff at the hotel were exceptional in their customer service and provided us with assistance as needed.

Dear Sharmila, Thank you for sharing your review of your stay at Novotel Luxembourg Centre. We are thrilled to learn that your first visit to Luxembourg was enhanced by our hotel's central location, allowing you and your family easy access to the city's sights. Our team is delighted to receive your compliments regarding their exceptional customer service. Rest assured that your kind words will be shared with the entire staff, who take great pride in ensuring our guests feel well-assisted and welcomed. We look forward to welcoming you back. Kind regards, Sonia AURIOL, General Manager

Excellent location and comfortable rooms topped off by awesome staff

Customer review rating 4.5/5

Sukh S. Families - Confirmed reviews ALL

Gteat hotel with a nice bar and restaurant Room was large enough for us (2 adults and 2 children). Clean and fresh. The mini bar in the executive room was a bonus Great location. All main attractions walkable from the hotel

Dear S.. Thank you for taking the time to review your recent stay here at Novotel Luxembourg Centre. We are thrilled to hear that you found our staff to be awesome and that the location of Novotel Luxembourg Centre contributed to a comfortable and enjoyable stay for your family. The size and cleanliness of our rooms are aspects we take great pride in, and we're delighted they met your expectations, along with the added bonus of the minibar in the executive room. While we note your neutral stance on our sustainable development initiatives, we continuously strive to improve and appreciate your honest feedback. We are also glad to see that our loyalty program made a positive impact on your stay and we hope you will continue to enjoy the benefits it offers. Our central location is indeed ideal for exploring the city's attractions and we're glad it made your visit to Luxembourg city more memorable. The Red Square Bar and restaurant are designed to enhance our guests' experience, and it seems they did just that for you. We hope to welcome you back for an improved experience in the future. Best wishes, Sonia AURIOL, General Manager

Great stay

Customer review rating 5.0/5

Jana Families - Confirmed reviews ALL

We had great experience overall, Leah from reception was excellent in providing customer service and was very helpful in sharing information and went ahead to provide early check in for us as a member. We had only one concern, room slippers were not provided and when we requested they said it costs 5 € for that and not part of the room amenities. Other than that one issue we had great stay.

Dear Jana, Thank you for sharing your experience of your time at Novotel Luxembourg Centre. We are thrilled to hear that you've enjoyed your stay with us, particularly noting the exceptional service provided by Leah at reception. It's always rewarding to learn when a member of our team has made a lasting impression through their dedication to customer care. We regret to hear about the inconvenience you experienced regarding the room slippers. Rest assured, our executive rooms are equipped with additional amenities, including bathrobes and slippers, to enhance the comfort of your stay. We appreciate your suggestion and will consider it as we strive to improve our services. Your satisfaction with our cleanliness standards and our commitment to sustainable practices is most encouraging. It is gratifying to know that these efforts have not gone unnoticed and contribute positively to the experiences of our guests. We do hope that we have the pleasure of welcoming you back in the future. Kindest regards, Sonia AURIOL, General Manager

Lovely well located hotel.

Customer review rating 5.0/5

Uk T. Couples - Confirmed reviews ALL

Great location, 10-15 mins walk from old town. 10 mins from Central Station. Bus 29 from airport, get off at Al Mokerai and then walk around the back of the Sofitel. Lovely hotel. Super friendly staff and decent restaurant. Clean and comfortable rooms.

Dear Uk, Thank you for your feedback following your stay at Novotel Luxembourg Centre. We are delighted to learn that our strategic location enhanced your visit, providing easy access to the old town and central station. It's always our pleasure to assist our guests with clear directions, such as those for the bus from the airport to ensure a smooth arrival experience. Our team takes pride in delivering exceptional service, and your recognition of their friendliness and professionalism is much appreciated. Additionally, we are pleased that you found both the restaurant and your room to meet your expectations in terms of quality and cleanliness. Comfort is a priority for us, and it's rewarding to know that you had a pleasant stay in our well-appointed rooms. We strive to create a welcoming and enjoyable environment for all our guests. We look forward to welcoming you back to Novotel Luxembourg Centre. Best wishes, Sonia AURIOL, General Manager

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Other web-users rate our hotel

  • 1,112 reviews 8.9/10 Location
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  • 50 reviews 6.2/10 WiFi
  • 795 reviews 8.3/10 Breakfast
  • 594 reviews 8.9/10 Cleanliness
  • 263 reviews 9.4/10 Vibe

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