Novotel Hamburg City Alster 4 stars

Customer review rating (ALL Rating) 4.6/5 4,219 reviews

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Description

Hotel extras

  • A direct U-Bahn connection takes you to the old town in just nine minutes

  • NEWLY renovated spacious rooms with air conditioning and cable TV

  • Two children can stay in their parents' room free of charge

  • Novo2 welcomes you - the innovative combination of lounge bar & eatery

  • Fitness studio, sauna and steam bath, Early Bird breakfast from 4.30 a.m.

Our accommodation(s)

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Hotel location

Novotel Hamburg City Alster

Luebecker Strasse 3
22087 HAMBURG
Germany

GPS:53.558731, 10.024762

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

NOVO2 RESTAURANT

The stylish decor and the light colors of the Novo2 restaurant make it the perfect place to while away the hours. Delicious seasonal dishes and light snacks are served from 6.30am to 9.30pm.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  4,219 reviews

TripAdvisor Rating  4.0/5  1,434 reviews

Certificate of excellence 2023

So so

TripAdvisor rating 3.0/5

CR2015BXL TripAdvisor review

Was welcomed with “Do something for the environment – skip the cleaning and receive 100 points”. What a joke, should be at least 1000 points. Despite Gold status did not receive an upgrade and there was not even a water bottle in the room. There was only 1 small pillow on each bed. Room was basic, like an Ibis. And there was not even a working desk although I informed them before that I would have a video conference call. For that high price was clearly expecting more. Breakfast was nice but very crowded.

Nice atmosphere, nice service, nice place to be

Customer review rating 4.5/5

W. Business - Confirmed reviews ALL

I just joined the hotel for one night, but I got a nice impression, how a good service can be and how you well can you be treated, while you are on a business trip.

Dear Jorg W., We very much appreciate your comments regarding your stay at the Novotel Hamburg City Alster. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nadine Flägel Rooms Division Manager

15 min. walk to Hauptbabnhof

Customer review rating 4.5/5

Niels Couples - Confirmed reviews ALL

Easy to reach by car or train. Nice parking under hotel. Comfortable beds and excellent breakfast. Would love to visit again.

Dear Niels-Bjarke B., We very much appreciate your comments regarding your stay at the Novotel Hamburg City Alster. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nadine Flägel Rooms Division Manager

Always a nice stay.

TripAdvisor rating 5.0/5

DFWJ TripAdvisor review

Just a great Novotel, very well managed, friendly staff, basic but good quality breakfast, clean, well located. Always love my business stays here. Exactly what is promised. Nothing more, nothing less. You know what you get. Will return.

Overall a good stay

Customer review rating 3.0/5

Torben S. Business - Confirmed reviews ALL

Overall stay was ok. Nice + clean room, good location. What could have been improved is 1) lunch offer - we had to decide already in the morning of the training what we want to eat for lunch, and only had the choice between three different menus. Too little when you're a picky person, maybe want to see the meals first, make adaptations, or simply looking for some simple food like Schnitzel + Pommes. 2) Room had only these tiny + high pillows - quite uncomfortable when you're a stomach sleeper used to flat down pillows. Some hotels offer clients different pillows, but here was no information in the room/electronic dictionary that this is possible. 3) parking in the underground garage was in general ok, but there was nowhere any information how to pay for your ticket to get out of the garage, no pay machine in the garage. In the end, after searching the garage, trying to leave it without ticket, going back, etc., I figured out that I have to go to the reception desk to pay - lost a lot of time because of that confusion. Could be easily avoided by simply putting an information posting somewhere in the garage that this is the way to pay.

Dear Torben S., Thank you for taking the time to tell us about your experience at the Novotel Hamburg City Alster. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nadine Flägel Rooms Division Manager

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Other web-users rate our hotel

  • 1,564 reviews 9/10 Location
  • 2,020 reviews 8.2/10 Room
  • 1,960 reviews 8.8/10 Service
  • 31 reviews 8.5/10 WiFi
  • 1,696 reviews 8.8/10 Breakfast
  • 976 reviews 8.9/10 Cleanliness
  • 398 reviews 9/10 Vibe
  • 243 reviews 5.3/10 Amenities

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