Novotel Suites Wien City Donau 4 stars

Customer review rating (ALL Rating) 4.5/5 974 reviews

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Novotel Suites Wien City Donau - Image 1
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Radingerstrasse 2, 1020 VIENNA, Austria

Description

Hotel extras

  • Spacious suites (30 m²)

  • Breakfast on the quiet terrace overlooking greenery

  • Children up to 16 years of age stay in parents' room free of charge

  • Subway connection to city center and within walking distance of the Prater

  • Boutique Gourmande bar open 24/7

Our accommodation(s)

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Hotel location

Novotel Suites Wien City Donau

Radingerstrasse 2
1020 VIENNA
Austria

GPS:48.224321, 16.398868

Telephone
Fax +43 1 24588188

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

BAR

Settle down comfortably in your armchair and let your mind wander across the five continents. A wide selection of more than 65 drinks will give you the opportunity to complete your travel journal at your leisure.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  974 reviews

TripAdvisor Rating  4.0/5  2,125 reviews

Certificate of excellence 2023

AVOID THIS HOTEL AT ALL COSTS

TripAdvisor rating 1.0/5

Shashank G TripAdvisor review

AVOID THIS HOTEL AT ALL COSTS: A Dantean Inferno Disguised as Hospitality If you're looking for a relaxing getaway, look elsewhere. This hotel is a nightmare disguised as a hospitality establishment. My stay was a masterclass in misery, thanks to a broken air conditioner and a front desk staff with the warmth of a glacier. Room of Fire: The advertised "climate-controlled comfort" was a cruel joke. The in-room thermostat was a decorative relic, with no effect on the temperature. I spent the night sweating like a gladiator in a sauna, tossing between thin sheets and a lumpy pillow. Complaining to the front desk was like talking to a brick wall. Their response was to open the window which was so unsafe. A Final Word: Unless you enjoy resembling a shriveled prune or relish being treated with the respect of a houseplant, avoid this hotel like the plague. There are better places to spend your hard-earned money (and sweat it all out). Rating: 0 out of 5 stars. Would rather sleep in a cardboard box. P.S. If you're the manager reading this, a word of advice: Train your staff and fix your air conditioners. Discomfort and apathy are a terrible combination for a hotel.

Good Location and easy access to Train Station and theme park

Customer review rating 4.0/5

Reg Families - Confirmed reviews ALL

Good Location and easy access to Train Station and theme park. But room wasn’t cleaned. Informed receptionist and still issues wasn’t resolved. That was the only setback.

Dear Reg, Thank you for providing us with your feedback. We are delighted to hear that our hotel's location and its proximity to the train station and theme park were to your satisfaction, providing you with easy access to explore the beautiful city of Vienna. However, we regret to hear about the cleanliness issues you encountered during your stay. We take great pride in maintaining the highest standards of cleanliness and service, and it seems we fell short in this instance. Please rest assured that this is not indicative of our usual standards. Additionally, we want to apologize for the oversight in not replenishing your toiletries promptly. Our team is dedicated to addressing any concerns our guests may have, and we are saddened to learn that your experience was not reflective of this commitment. We hope to see you again on your next visit to Vienna. With very best wishes, Markus Koller, Cluster General Manager

Big room.

Customer review rating 4.0/5

Goran Families - Confirmed reviews ALL

We have good experience. We have big room, garage, separate bathroom and toilet.

Dear Goran, We appreciate receiving your feedback following your recent stay with us. We are delighted to hear that you appreciated the spaciousness of our suites, the convenience of our garage, and the separate bathroom and toilet facilities in your room. However, we regret that you found the space to be less than expected and the variety of dishes at breakfast not to your full satisfaction. While all our suites are designed to provide ample room for our guests, we are sorry if this aspect did not meet your preferences. Additionally, we continually strive to provide a diverse selection of quality dishes and will consider your feedback as we revise our breakfast offer. We are particularly pleased that the warm welcome provided by our staff, notably the attentive service from our Romanian colleague at breakfast and the helpfulness of our reception team, contributed positively to your stay. Their dedication to guest satisfaction is a cornerstone of our service philosophy. We are proud of our commitment to sustainable development and are glad that you recognize our efforts in this area. It is heartening to receive such a high rating in this regard. We hope to see you again on your next visit to Vienna. With very best wishes, Markus Koller, Cluster General Manager

Problems with elevators

Customer review rating 3.0/5

Anonymous Families - Confirmed reviews ALL

Elevator OOS during entire stay. No communication mor information given. Upon last day we had to bring our luggage down by the stairs from 7th floor.

Dear Guest, Thank you for taking the time to leave a review. We are glad to hear that you appreciate our efforts in the ALL – Accor Live Limitless loyalty programme and that you would recommend our hotel. We regret to hear about the inconvenience caused by the elevator being out of service. Please be assured that guest comfort is our priority and we strive to ensure that all amenities are fully functional for a seamless experience. We sincerely apologize for any distress this may have caused you. Regarding the staff attitude, we will reinforce the importance of professionalism and courtesy with our team to ensure that all our guests feel welcomed and valued. We take note of your comment about the quality of pillows and we will consider this feedback as we aim to provide the utmost comfort for our guests. We are continuously working on our sustainable development initiatives and cleanliness standards, and we value your ratings as they help us to focus our improvement efforts. We hope to see you on another occasion. Best regards, Markus Koller, Cluster General Manager

Well located.

Customer review rating 4.5/5

Rasmus Families - Confirmed reviews ALL

Good variation in the breakfast buffet. Clean and spacious room.

Dear Rasmus, We appreciate receiving your feedback following your recent stay with us. We are delighted to hear that you appreciated the cleanliness of our suites, and your recognition of our sustainable development efforts, particularly our 'skip the clean' initiative, is greatly appreciated. Your positive remarks on the variety offered in our breakfast buffet and the spaciousness of our rooms are a testament to our commitment to providing a comfortable and enjoyable experience. We hope to see you again on your next visit to Vienna. With very best wishes, Markus Koller, Cluster General Manager

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Other web-users rate our hotel

  • 1,289 reviews 9.2/10 Location
  • 1,559 reviews 8.7/10 Room
  • 948 reviews 7.8/10 Service
  • 29 reviews 8.3/10 WiFi
  • 1,029 reviews 8.7/10 Comfort
  • 761 reviews 7.2/10 Breakfast
  • 715 reviews 8.5/10 Cleanliness
  • 290 reviews 5.4/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.