Sofitel Sydney Wentworth 5 stars

Customer review rating (ALL Rating) 4.2/5 8,047 reviews

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Description

Hotel extras

  • Located in the heart of Sydney CBD

  • A historically significant building

  • The epitome of grandeur and elegance

  • Unique central garden courtyard

  • Conference and events venue for 1,100 delegates

Our accommodation(s)

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Hotel location

Sofitel Sydney Wentworth

Sofitel Sydney Wentworth, 61 101 Phillip Street
2000 SYDNEY
Australia

GPS:-33.865166, 151.211548

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

2 breakfasts

Begin your day with an indulgent buffet breakfast experience on Level 3 or in the comfort of your own room.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  8,047 reviews

TripAdvisor Rating  4.0/5  6,663 reviews

Well located/comfortable stay

Customer review rating 4.0/5

Anonymous Couples - Confirmed reviews ALL

1 night stay prior to cruise. Comfortable stay.

A big disappointment

Customer review rating 1.0/5

Anonymous Friends - Confirmed reviews ALL

I was really disappointed by every element of my stay except for the staff members. I had a bad experience last time and this was no exception. I'd booked a suite for my birthday as a treat and while i knew there were renovations, I was very disappointed with the "lounge" and breakfast experience. It wasn't clear where anything was and the lounge itself was just mixed in with the bar. I was hoping to sit and do some work and it was awkward. There was no determining where to sit and the staff member assumed I was a bar patron. There's nothing wrong with being a bar patron, but the fact there wasn't even a separate area was disappointing. The room was disgusting, there was something like urine or vomit all over the bottom of the toilet. It was too much to pay to not have the premium experience expected and I tried to give Sofitel Wentworth another chance after last time. This was somehow much worse.

Friendly and welcoming staff. Really appreciated bubbly, cakes and upgrade for our 50th anniversary. Great location.

Customer review rating 5.0/5

Anonymous Couples - Confirmed reviews ALL

Everything was perfect. Thank you.

Well located, looking forward to see this property after the reno.

Customer review rating 4.5/5

Kon Couples - Confirmed reviews ALL

Good, location, friendly and helpful staff. Great breakfast selection. Understandably due to the renovation there are some limitations which hopefully will be resolved when the renovation is completed.

Avoid this hotel during renovations. It is a significant downgrade.

TripAdvisor rating 3.0/5

Adrian182 Couples - TripAdvisor review

I recently stayed at Sofitel Wentworth. This hotel is currently undergoing a $60 million refurbishment. This stay stands in stark distinction to the previous experiences I have had at the hotel. I can’t recommend it again until things change. We are normally Accor Plus platinum members, but have very recently been downgraded to gold. Through oversight I did not realise when Amex renewed my Accor Plus that I would be downgraded. ❌ Despite putting in a bid now upgrade for a suite, and being eligible for a room upgrade as gold members, we were placed in the base level room. The base level room has a bathroom behind doors that looks like cupboard doors because it is so small. Never have I ever been placed in such a base level room in my history of staying here. ❌ The hotel has closed the main Phillip St entrance. At night, they close the doors entirely. You can only greet guests and Uber Eats from the Bligh St entrance. There is no attempt to reduce inconvenience to guests from this relocation. I can’t understand why the doors to Phillip St are closed entirely after hours. ❌ Check in queues are long. There are insufficient staff on. My partner however can report that, despite other long queues elsewhere, they see fit to have someone staff the females restroom on level 3 to do nothing of any apparent relevance. ❌ No restaurants are open. The club / drinks in the makeshift lobby has slow service. ❌ The pricing is exactly the same as Sofitel Darling Harbour. The service, amenities and facilities fall substantially short of Darling Harbour. ❌ There is renovation noise audible from the hotel room during the day. ✅ After we were shown our base level room, and complained, we were offered an upgrade as per our membership. ✅ Late checkout to 2.00pm obtained. ✅ Rooms were clean and otherwise to the standard expected. All in all, for $1200 for 3 nights, this hotel is not befitting of a 5 star Sofitel experience. Until things change (mindful that the renovation is slated for a Spring 2024 finish), this hotel should be avoided. I am disappointed to write this. This hotel has been a go-to for many years. The hotel needs to treat members better, and this experience is not what I expect from as a long-standing supporter of the hotel.

Bonjour Adrian, Thank you for taking the time to tell us about your experience at the Sofitel Sydney Wentworth. I am truly heartbroken that you had a disappointing experience; please allow me to express my sincerest apologies. I would be most grateful if you could please contact me on alley.prerana@sofitel.com to further discuss the issues you encountered regarding service at the Hotel. Our guests’ feedback and satisfaction is of paramount importance at Sofitel Sydney Wentworth and I would appreciate an opportunity to take note of this and rectify these issues for our future guests. Again, thank you for sharing your feedback as it is through our guests’ comments that we are better able to improve our offering. Kind Regards, Alley Prerana Guest Relations & Club Sofitel Luxury Manager

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Other web-users rate our hotel

  • 1,740 reviews 9.4/10 Location
  • 3,668 reviews 6/10 Room
  • 3,961 reviews 7.8/10 Service
  • 40 reviews 7.2/10 WiFi
  • 1,489 reviews 5.1/10 Comfort
  • 1,345 reviews 4.1/10 Amenities
  • 1,076 reviews 6/10 Vibe
  • 949 reviews 6.9/10 Breakfast

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