Mercure Belo Horizonte Vila da Serra 4 stars

Customer review rating (ALL Rating) 4.3/5 1,000 reviews

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Description

Hotel extras

  • Pet-Friendly hotel with courtesy for small animals

  • Hotel with the best pizzeria in the region

  • No charge for children aged 8 and under

  • Close to the main hospitals in the region, such as Biocor and Onclínicas

  • 3-minute drive to access BR 262 highway

Our accommodation(s)

Hotel location

Mercure Belo Horizonte Vila da Serra

Alameda da Serra, 405, Vila da Serra (Nova Lima)
34006-056 BELO HORIZONTE
Brazil

GPS:-19.98059, -43.94451

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,000 reviews

TripAdvisor Rating  4.0/5  800 reviews

Certificate of excellence 2023

Terrible stay

Customer review rating 0.5/5

Fabio M. Business - Confirmed reviews ALL

OLD HOTEL, the worst cable tv ever, Not worth paying R$700 per night not even R$300 I will NEVER recomendi it

Bad experience

Customer review rating 0.5/5

Sw Business - Confirmed reviews ALL

Hotel is old and not renovated. AC did not work. Colleagues received keys for rooms already occupied. Invoice should have been sent by email, but did not arrive. Even on reminder by email there was no response!

good stay

Customer review rating 5.0/5

Partha M. Business - Confirmed reviews ALL

The stay was good. room, food and service was excellent

Good but not good enough for a 4 start hotel

Customer review rating 2.5/5

Anonymous Business - Confirmed reviews ALL

There are several factors for my title: - Breakfast looks like a picture; it is the same every day. When you there for 20 days in a raw, it is very frustrating. - It is clear that nobody is in charge of maintenance, with evident issues in the rooms and the common areas. The employees are friendly, attentive, and willing to help, but it seems like the problem is at the management level. The location is excellent, and there is a lot of business around; they should aim to improve profit via better service and not cut costs on basic things.

Customer review rating 4.0/5

Viviane C. C. A. Business - Confirmed reviews ALL

very well located hotel, with several stores, farmacies, gym nearby staffing really gentle and helpful room was very good, clear. But shower was cold and water pressure really bad to the shower used.

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Other web-users rate our hotel

  • 175 reviews 8.7/10 Location
  • 463 reviews 5.5/10 Room
  • 431 reviews 8.8/10 Service
  • 19 reviews 2.5/10 WiFi
  • 296 reviews 8.8/10 Breakfast
  • 130 reviews 6.8/10 Cleanliness
  • 91 reviews 8.2/10 Food
  • 72 reviews 2.9/10 Value

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