Grand Mercure Singapore Roxy 4 stars

Customer review rating (ALL Rating) 4.2/5 5,923 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • Outdoor Swimming Pool

  • 576 spacious guest rooms from 345 sq.ft. (32 m²) onwards

  • Complimentary WiFi

  • Award-winning F&B outlets

  • Well-equipped Gym

Our accommodation(s)

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Hotel location

Grand Mercure Singapore Roxy

50 East Coast Road, Roxy Square, Marine Parade Rd
428769 SINGAPORE
Singapore

GPS:1.303559, 103.904625

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  5,923 reviews

TripAdvisor Rating  4.0/5  5,704 reviews

Customer review rating 5.0/5

Anonymous Solo - Confirmed reviews ALL

Vergood experience. The room is clean and good and the food is so delicious.

Dear Samson A., We very much appreciate your comments regarding your stay at the Grand Mercure Singapore Roxy. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alan Tay Guest Service Manager Grand Mercure Singapore Roxy Hotel

Good stay

Customer review rating 5.0/5

Jerry K. Business - Confirmed reviews ALL

Very comfortable and centrally located

Dear K. J., We very much appreciate your comments regarding your stay at the Grand Mercure Singapore Roxy. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alan Tay Guest Service Manager Grand Mercure Singapore Roxy Hotel

Good stay

Customer review rating 4.5/5

Son N. Business - Confirmed reviews ALL

Friendly staff and well-cleaned room. Room service is also good.

Dear Hoang Son N., We very much appreciate your comments regarding your stay at the Grand Mercure Singapore Roxy. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Elizabeth Chia Front Office Manager Grand Mercure Singapore Roxy P.S. If your time permits, we would very much appreciate if you could post your review also on Google: www.google.com Thank you!

Worth the stay! Best Breakfast Buffet!

Customer review rating 4.5/5

An Families - Confirmed reviews ALL

The room is clean, and good. The location was decent - maybe because during our stay construction is ongoing in front. Quick check-in and kind staff. Plenty of elevator, beautiful swimming pool, water refill in every floor and the night view from the room window was great. My favorite was the breakfast buffet. I removed one star because there is no bidet in the toilet and for a 4-star hotel no complimentary snack or light food.

Dear Marie Antoneitte Lyka G., Thank you for taking the time to tell us about your experience at the Grand Mercure Singapore Roxy. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alan Tay Guest Service Manager Grand Mercure Singapore Roxy Hotel

Customer review rating 3.0/5

Anonymous Families - Confirmed reviews ALL

Rooms appear to be old and dated. Wall paper peeling off and room has a very old look

Dear Mr Chang C., Thank you for taking the time to tell us about your experience at the Grand Mercure Singapore Roxy. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Elizabeth Chia Front Office Manager Grand Mercure Singapore Roxy

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Other web-users rate our hotel

  • 1,631 reviews 9/10 Location
  • 2,587 reviews 6.8/10 Room
  • 2,568 reviews 8.5/10 Service
  • 93 reviews 4.3/10 WiFi
  • 1,114 reviews 6.7/10 Cleanliness
  • 730 reviews 4.8/10 Amenities
  • 661 reviews 4.5/10 Vibe
  • 632 reviews 6.5/10 Breakfast

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