Hotel Mercure Opole 3 stars

Customer review rating (ALL Rating) 4.6/5 602 reviews

Best price
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Hotel Mercure Opole - Image 1
Hotel Mercure Opole - Image 2
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Hotel Mercure Opole - Image 4
Ul. Krakowska 57/59, 45-018 OPOLE, Poland

Description

Hotel extras

  • Close to the railway and bus station

  • Conference rooms with an area of 294 m2

  • Friendly and competent service

  • Hotel car park

  • Location near the historic Old Town

Our accommodation(s)

Hotel location

Hotel Mercure Opole

Ul. Krakowska 57/59
45-018 OPOLE
Poland

GPS:50.663131, 17.925703

Telephone
Fax +48 77 451 81 99

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

MERCURE OPOLE

Refined wine accompanied by les planches - dishes served on stone pads worthy of a top Frenchrestaurant. A recipe for a culinary adventure and a fantastic experience at an attractive price.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  602 reviews

TripAdvisor Rating  4.0/5  376 reviews

Unhappy customer

Customer review rating 1.5/5

Matt (. Couples - Confirmed reviews ALL

The room had unpleasant smell of a wet dog which necessitated in opening the windows. Unfortunately, the street was loud throughout every night. To make matters worse, walls separating rooms are thin - the couple next door insisted on having a loud conversation through the night and kept us awake. Parking bays in the hotel car park were very tight. On the plus side, the staff were friendly and helpful.

Dear Sirs, Thank you for taking the time to tell us about your experience at the Hotel Mercure Opole. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Hotel Mercure Opole

Customer review rating 3.0/5

Ales Business - Confirmed reviews ALL

Room 326 was quite dilapidated. There was an unpleasant smell in the room, so the windows had to be kept open all the time. Beds and mattresses are in bad condition as is the whole room. One of my pillows was dirty as was the sofa. On the other hand, the service (staff) was pleasant and helpful, the already renovated places (entrance hall, restaurant, corridors,...) are nice and the breakfasts were very tasty.

Dear Ales, Thank you for taking the time to tell us about your experience at the Hotel Mercure Opole. I am sorry that your experience did not meet your expectations. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. HOTEL MERCURE OPOLE

So far so good, chance to improve.

Customer review rating 4.0/5

Sadanand Business - Confirmed reviews ALL

Location - Perfect location Entry access - Continent for person with disabilities Check-in process- Smooth as expected. Staff - Extremely friendly and helpful, since I was checking out early morning and will skip my breakfast, they made sure to give me packed food for my journey which I haven't seen in 8 countries I have visited. Room - Neat & Clean but warmer was not great working need improvement. Breakfast - Balanced & well spread. All okay. Internet-Here need very big improvement... connection was not that smooth. Check out-Smooth as expected.

Dear Sadanand, We very much appreciate your valuable feedback! We are very happy that despite some small issues you were satisfied with your stay at our hotel. We are grateful for all your words of praise. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Mercure Opole

Great hotel and location

Customer review rating 4.5/5

Philip W. Solo - Confirmed reviews ALL

Comfortable stay

Dear Philip, We very much appreciate your comments regarding your stay at the Hotel Mercure Opole. It is always a pleasure to receive positive feedback. We are delighted to hear that you had a positive experience. We look forward to welcoming you back to our hotel in the near future. Sincerely, Hotel Mercure Opole

Great location, nice breakfast

Customer review rating 5.0/5

Anna Solo - Confirmed reviews ALL

Cosy hotel just in front of the main train station and in the middle of the city center. Comfortable and quiet rooms, very good breakfast, very friendly staff. Thank you!

Szanowna Pani, Jesteśmy bardzo wdzięczni za Pani komentarze dotyczące pobytu w Hotel Mercure Opole. Otrzymanie pozytywnej opinii jest dla nas zawsze wielką przyjemnością. Zapewniam Panią, że podzielę się otrzymanymi uwagami z całym zespołem. Jestem również przekonana , że Pani opinie będą stanowiły zachętę dla wszystkich członków naszego personelu do podejmowania dalszych wysiłków w celu nieustannego poprawiania jakości naszych usług. Jeszcze raz dziękujemy za podzielenie się z nami Pani opinią i mamy nadzieję, że kolejny pobyt w naszym hotelu będzie również tak samo przyjemny i udany jak poprzedni. Z poważaniem, HOTEL MERCURE OPOLE ul. Krakowska 57-59 45-018 Opole - POLSKA TEL.: +48 77 45 18 116 KOM.: +4… E-mail: H3… mercure.com | accorhotels.com

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Other web-users rate our hotel

  • 277 reviews 8.9/10 Location
  • 314 reviews 7.4/10 Room
  • 312 reviews 9.7/10 Service
  • 14 reviews 5.6/10 WiFi
  • 153 reviews 9.2/10 Breakfast
  • 92 reviews 8.6/10 Cleanliness
  • 35 reviews 5.7/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.