Sofitel Warsaw Victoria 5 stars

Customer review rating (ALL Rating) 4.7/5 2,769 reviews

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Krolewska 11, 00-065 WARSAW, Poland

Description

Hotel extras

  • Tailor-made meetings in the heart of Warsaw

  • Quality workout and luxurious relaxation

  • Exquisite wine & dine offer

  • Excellent breakfast

  • Concierge service

Our accommodation(s)

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Hotel location

Sofitel Warsaw Victoria

Krolewska 11
00-065 WARSAW
Poland

GPS:52.240074, 21.013284

Telephone
Fax +48 22 657 80 57

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  2,769 reviews

TripAdvisor Rating  4.5/5  4,895 reviews

Certificate of excellence 2023

Not worthy of 5 stars.

Customer review rating 3.0/5

Sandra M. Couples - Confirmed reviews ALL

We purchased early check in for a junior suite, which means that the suite should be ready from 8:00am. The concierge confirmed that the suite would be ready. I’ve arrived at 12:58 pm and the gentleman from the front desk didn’t see that we had early check in included. After calling housekeeping he told me “Your room will only be ready in 3 minutes.”. When I told him that we have early check in, he was surprised to see it and confirmed it. I had to wait more than 3 minutes for the suite. They gave us a suite that was meant for another guest, with the welcome card with the wrong name, and this suite was not only smaller, but also next to a storage room from which we heard noise constantly. Also at the checkout the front desk lady said that our reservation was partially paid for and requested payment, which was very unpleasant since the reservation was paid in full from the moment we’ve booked it. The front desk almost never answers the phone. They seem very disorganised and not paying attention to what they’re doing. And even with all their mistakes, none of them was humble enough to at least acknowledge their mistakes and apologise. I’m an international flight attendant, I’m quite accustomed to hotels and this was not the reception of a 5 star hotel for sure. Housekeeping, concierge and breakfast staff were impeccable.

Very good stay

Customer review rating 5.0/5

Diana Couples - Confirmed reviews ALL

Very nice pool zone and room. Extremely comfortable bed and pillow. I highly recommend this hotel.

Dear Mrs. Diana, we are delighted to hear that you had a very good stay with us. We are pleased that you enjoyed our pool zone, room, comfortable bed, and pillow. Thank you for recommending Sofitel Warsaw Victoria. We look forward to welcoming you back soon. Kind regards, Natalia Respondek Guest Relations Specialist

Not worthy of 5 stars.

TripAdvisor rating 3.0/5

Sandra M TripAdvisor review

We purchased early check in for a junior suite, which means that the suite should be ready from 8:00am. I’ve arrived at 12:58 pm and the gentleman from the front desk didn’t see that we had early check in included. He had to call housekeeping and then told me “Your room will only be ready in 3 minutes.”. When I told him that we have early check in, he was surprised to see it and confirmed it. I had to wait more than 3 minutes for the suite. They gave us a suite that was meant for another guest, with the welcome card with the wrong name, and this suite was not only smaller, but also next to a storage room from which we heard noise constantly. Also at the checkout the front desk lady said that our reservation was partially paid for which was very unpleasant since the reservation was paid in full from the moment we’ve booked it. The front desk almost never answers the phone. They seem very disorganised and not paying attention to what they’re doing. And even with all their mistakes, none of them was humble enough to at least acknowledge their mistakes and apologise. I’m an international flight attendant, I’m quite accustomed to hotels and this was not the reception of a 5 star hotel for sure. Housekeeping, concierge and breakfast staff were impeccable.

Nice stay experience in the center of Warsaw

TripAdvisor rating 5.0/5

Daria A TripAdvisor review

Nice design. Very comfortable location in the center of Warsaw, 15 minutes walk from the Old town. Nice park for morning runs or walks right opposite the hotel. Delicious breakfasts with a large variety of choices. The restaurant and lobby bar are also great! Nice spa zone and gym. All the staff members are very friendly and ready to help with any request. Olia and Ania, restaurant front desk assistants, were especially nice) I can highly recommend this hotel for any kind of trips whether business, friends or family.

Excellent service with personal touch

TripAdvisor rating 5.0/5

Ewa S TripAdvisor review

Excellent hotel with superb service. Great location with easy access to sites of interest. We would like to single out the hostess Ania who made our breakfasts very special. That kind of personal touch helps set the tone for the rest of the day.

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Other web-users rate our hotel

  • 1,192 reviews 9.5/10 Location
  • 1,409 reviews 8.1/10 Room
  • 1,629 reviews 8.9/10 Service
  • 23 reviews 6.7/10 WiFi
  • 978 reviews 9.3/10 Breakfast
  • 744 reviews 8.8/10 Food
  • 375 reviews 9.2/10 Pool
  • 360 reviews 8.1/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.