Novotel Krakow Centrum 4 stars

Customer review rating (ALL Rating) 4.6/5 2,716 reviews

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UL. Tadeusza Kosciuszki 5, 30-105 KRAKOW, Poland

Description

Hotel extras

  • Short walk to the Old Town

  • Refurbished Fitness Center

  • Parking garage

  • Free high speed WIFI Internet

  • Bike rentals

Our accommodation(s)

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Hotel location

Novotel Krakow Centrum

UL. Tadeusza Kosciuszki 5
30-105 KRAKOW
Poland

GPS:50.054624, 19.925911

Telephone
Fax +48 12 299 29 99

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

NOVO SQUARE LOUNGE BAR

Modern interior, full of natural light with a cozy atmosphere - a perfect place for a business lunch or a romantic dinner for two. Younger guests can enjoy their own kids' menu.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  2,716 reviews

TripAdvisor Rating  4.5/5  2,460 reviews

Certificate of excellence 2023

Enjoyable family break in Krakow

TripAdvisor rating 4.0/5

shilpens Families - TripAdvisor review

This hotel has an ideal riverside location which is 15 mins walk from the centre of Krakow. The service is excellent and my family and I were very well looked after by Maciej, Dominika, Roman and Gabriella of the reception team in particular. I travelled with my bicycle and was allowed to store my bike in our room at my request. The gym is good and the swimming pool is great. We stayed for two weeks and this was marred by very noisy roadworks directly outside the hotel, but hopefully this will be completed soon. All in all a very good stay and we really appreciated the hotel’s hospitality.

Excellent hotel for families

Customer review rating 4.5/5

Anonymous Families - Confirmed reviews ALL

Great location of the hotel, very clean and modern. Breakfast was excellent with lots of choice. The games area is a good addition. The only negative is the pool is not heated enough.

Good location

Customer review rating 3.0/5

Family O. 5. Families - Confirmed reviews ALL

The room itself and service was average. We would stay in an airbnb over the Novotel if we visited again. Some of the front desk staff we encountered were helpful, specifically one man with longer hair was incredibly helpful and kind.

Well located, family friendly

Customer review rating 4.5/5

Veronica Families - Confirmed reviews ALL

Good location, friendly staff, good breakfast buffet. Very comfortable stay.

Dear Veronica! Thank You for leaving such positive feedback about Your last stay! I'm glad the hotel met Your expectation and You spend wonderful time here. Thank You for appreciating our services and staff, it's really motivating! We are looking forward to host You again during another travel to Kraków city! Best regards -Ania, Guests Experience Specialist

Hot stuffy room, noisy, grumpy staff and lax housekeeping

Customer review rating 1.5/5

Chris M. Families - Confirmed reviews ALL

The air con didn’t work in our river-facing 2nd floor room. No solution from reception, so we were forced to leave the window open to sleep. Then drunk people on the streets at night and roadworks from 06:30am. The hotel can’t control what happens outside but they should have provided rooms comfortable enough to sleep in. Other issues included needing to all reception every day because the body wash and hand soap ran out. Not enough towels for the number of people staying in the room. Cups not cleaned. The breakfast selection was good, but the restaurant very noisy. The welcome was dour and full of scowls. Waiter spilled coffee all over the table. Accidents happen but the same waiter had already nearly ran me over while rushing about without looking where he was going. even before the stay, the hotel asked me to provide my credit card details via unsecured email and didn’t even provide my name or booking reference. So many little mess ups, but the horrible temperature in the room (despite being 17C outside during the day) meant we couldn’t good a good night’s sleep. A hotel has to provide a good night’s sleep, or otherwise it’s a failure.

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Other web-users rate our hotel

  • 1,077 reviews 9.2/10 Location
  • 1,040 reviews 7.8/10 Room
  • 1,237 reviews 9.2/10 Service
  • 18 reviews 7.9/10 WiFi
  • 909 reviews 9.4/10 Breakfast
  • 360 reviews 8/10 Cleanliness
  • 351 reviews 7.5/10 Amenities
  • 332 reviews 7.5/10 Pool

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.