Novotel Edinburgh Centre 4 stars

Customer review rating (ALL Rating) 4.4/5 3,387 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • Onsite car parking

  • In central Edinburgh with easy access to Grassmarket & Edinburgh Castle

  • Free WiFi throughout the hotel.

  • Relaxed, stylish restaurant and bar

Our accommodation(s)

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Hotel location

Novotel Edinburgh Centre

80 Lauriston Place, SCOTLAND
EH3 9DE EDINBURGH
United Kingdom

GPS:55.944912, -3.199603

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

RESTAURANT

Entertain your palate at Novotel. Enjoy a range of local and international cuisine, simple yet authentic, in a casual setting.Whether you want to eat or simply have a drink, our restaurant has that extra something you can only find at Novotel.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  3,387 reviews

TripAdvisor Rating  4.0/5  3,746 reviews

Great Stay

Customer review rating 5.0/5

Peter E. Families - Confirmed reviews ALL

Thank you. Will come back again

Dear Peter , We are delighted to hear that you had a great stay with us. Looking forward to welcoming you back again soon. Warm regards, Neli Stoyanova Front office manage

Welcome by a MICE in my room!

TripAdvisor rating 1.0/5

empireleo TripAdvisor review

I booked 5D4N at this hotel. The location is great (as described). The room (Room No. 507) was spacious and with nice bedding. The pool and sauna is good too (especially during cold winter). However, on the 4th day , i was shocked when i saw a MICE inside our room when i wake up early in the morning for my shower (standing in front of the cabinet). I was lucky not to steps on it as the the color of the carpet is quite similar too. Despite my musophobia, i have no choice but to use the towel to slowly push the mice out of my room. I went down and report to the front desk (and i tried to call the reception for help but the phone in the room was Out Of Service) about this incident only to be treated as if its something normal. No apology given as well. The way they handle this situation was really very disappointing. As a frequent traveler who always stay at Accor Group hotel, their attitude are really pissing me off. As i came back to the hotel in the evening, the reception/staff don't even bother to explain or apologize to me too. When i re enter my room that evening, i can easily guess that hotel staff didn't do any extra cleaning to my room. No offer by the hotel management to change my room too. A room with mice infestation is a very serious matters as they can contaminate food and surfaces they run along with a range of diseases.

Great location

Customer review rating 5.0/5

Mike Business - Confirmed reviews ALL

Stayed here for business over a couple of days. The hotel was great in terms of location and was very comfortable and staff were fantastic. I would highly recommend coming here.

Dear Mike, Thank you for taking the time to share your review of your recent stay at Novotel Edinburgh Centre. We are delighted to hear that you found our hotel to be in a great location and that you had a comfortable stay. Our team takes pride in providing excellent service, so it is wonderful to know that our staff made your experience fantastic. We appreciate your recommendation and hope to welcome you back again soon. Warm regards, Neli Stoyanova Front office manage

Ok stay

Customer review rating 3.0/5

Liz X. Families - Confirmed reviews ALL

Could hear the traffic all night

Dear Liz x., Thank you for choosing Novotel Edinburgh Centre for your recent stay. We appreciate your feedback and apologize for any inconvenience caused by the traffic noise. Your comments have been duly noted and we will take them into consideration for future improvements. We hope you had an otherwise pleasant stay with us. Warm regards, Neli Stoyanova Front office manage

Nice hotel,

Customer review rating 3.5/5

Andrew Families - Confirmed reviews ALL

Nice hotel in good location but there is I believe an aircon unit or something similar that makes an awful racket. On our second night I had to get up at 5 am to close the windows because of the noise. The room was really too hot to have the windows closed. Other than that a nice hotel and a good breakfast.

Dear Andrew, Thank you for taking the time to share your feedback about your recent stay at Novotel Edinburgh Centre. We appreciate your kind words about our hotel's location and breakfast. We apologize for any inconvenience caused by the noise from the air conditioning unit in your room. We understand that this disrupted your sleep and we apologize for the discomfort it caused. Your feedback regarding this issue has been duly noted. We strive to provide a comfortable and enjoyable stay for all our guests, and we appreciate your understanding in this matter. We hope to have the opportunity to welcome you back in the future. Warm regards, Neli Stoyanova Front office manage

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Other web-users rate our hotel

  • 1,657 reviews 9.1/10 Location
  • 2,511 reviews 6.8/10 Room
  • 2,239 reviews 8.6/10 Service
  • 52 reviews 2.4/10 WiFi
  • 1,239 reviews 8.6/10 Breakfast
  • 1,101 reviews 6.6/10 Cleanliness
  • 788 reviews 7.6/10 Pool
  • 596 reviews 7.7/10 Food

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