ibis Cardiff Gate - International Business Park 2 stars

Customer review rating (ALL Rating) 4.1/5 772 reviews

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Malthouse Avenue, Cardiff Gate Business Park, Pontprennau, CF238RA CARDIFF, United Kingdom

Description

Hotel extras

  • Located in Cardiff Gate International Business Park

  • Fogg's Restaurant serves a choice of international cuisine

  • Dedicated meeting room capable of accommodating 25 guests

  • Easy access to and from the M4 Motorway at north Cardiff

  • Nearby services include Starbucks, ASDA, McDonalds and more

Our accommodation(s)

Hotel location

ibis Cardiff Gate - International Business Park

Malthouse Avenue, Cardiff Gate Business Park, Pontprennau
CF238RA CARDIFF
United Kingdom

GPS:51.53965, -3.130482

Telephone
Fax +44 29 2073 4222

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Ibis Restaurant

Non contractual photo

Feeling peckish? You don't have to leave the hotel: inspired by the spirit of global adventure, the menu at Fogg's is loaded with everyone's favourites from tasty pizzas and salads to fragrant soups and diner-style comfort food.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  772 reviews

TripAdvisor Rating  4.0/5  790 reviews

50/50

TripAdvisor rating 3.0/5

Rachel T TripAdvisor review

Booked with a friend for one night. Staff very welcoming when checking in. Hotel is modern, clean and quiet. Unfortunately, the Staff we encountered during our stay were not as lovely as the hotel! When getting ready for our evening, our door was knocked and a male Staff member aggressively tried to enter our room while changing. Once covered we allowed him in, where he barged in and accused us of smoking in the room?! Apparently our smoke detector was flashing on their fire panel, and so this was obvious that we were smoking (which we of course weren't!). He appeared to search our room, and was taking multiple phone calls while stood in the centre of the room! He eventually left, saying he would probably be back in 5 minutes. He didn't return, and a short while later we went outside for a cigarette (as we had each time we wanted one), and I asked said man if the problem had been sorted, to which he rudely replied "No. Its still beeping." His tone was aggressive, short and just overall very unwelcoming. We also encountered another rude staff member when returning from our evening out, and when I mentioned submitting a complaint, he couldn't have cared less and told me to go ahead! Overall, hotel is clean, beds are comfortable, unfortunately no bath in room. Staff are rude and unwelcoming, we wouldn't recommend and won't be returning.

Dear Guest, I'm sorry to hear about your experience at the hotel. It's disappointing when the staff doesn't match the quality of the accommodations. It sounds like there were some lapses in professionalism and customer service during your stay and I can assure you those staffs will be re train on the guest service activities in order to avoid any incident in the future. I did investigated the your comments in regard to the fire system I did saw that the was giving warning to check your room in order ensure of your safety and 200 other guest’s safety we will have to check by law and take action immediately the staff was trying to do the exercise as it been told nevertheless we will be focusing guest service trainings. Your feedback is valuable and can hopefully prompt improvements in staff training and management. Thank you for sharing your honest review, and I hope your next accommodation exceeds your expectations. Kind Regards Hotel Management Ibis Cardiff Gate

Good and very comfortable stay

Customer review rating 4.5/5

Anonymous Couples - Confirmed reviews ALL

Staff were extremely pleasant and efficient

Dear Philip, Thank you for taking the time to share your positive experience with us! We're delighted to hear that you had a comfortable stay and that our staff left a lasting impression with their exceptional service. Your kind words motivate us to continue delivering the best possible experience to all our guests. We look forward to welcoming you back for another enjoyable stay in the future! Kindest regards, Aishwarya Reception team member Ibis Cardiff Gate Team

Well located

Customer review rating 4.0/5

David Families - Confirmed reviews ALL

A regular visitor, possibly the rooms now looking a little tired - but not the staff, always cheerful, helpful and welcoming. Thank you.

Dear DAVID B., We very much appreciate your comments regarding your stay at the ibis Cardiff Gate - International Business Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kindest regards, Jesbin Reception Team Member Ibis Cardiff Gate Team

Great stay

Customer review rating 5.0/5

Conor Couples - Confirmed reviews ALL

Great experience. Stayed for one night. Staff were very friendly, room was clean. Lovely atmosphere. Great that they allow pets and was very useful as it was a spontaneous booking and we had our dog with us, so worked perfectly.

Dear CONOR C., We very much appreciate your comments regarding your stay at the ibis Cardiff Gate - International Business Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kindest regards, Jesbin Reception Team Member Ibis Cardiff Gate Team

Dead

Customer review rating 1.5/5

Karim Business - Confirmed reviews ALL

Mattress was like a block of wood. Pillows you might as well not have any. Hearing system dead Don’t get me started about the food LOL. So dead

Dear Karim, Thank you for taking the time to tell us about your recent experience at the ibis Cardiff Gate - International Business Park. We apologize for your discomfort and disappointment. Your feedback is crucial, and we'll address these issues promptly to ensure a better experience next time. Thank you for bringing this to our attention. Kindest regards, Aishwarya Reception team member Ibis Cardiff Gate Team

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Other web-users rate our hotel

  • 395 reviews 8.4/10 Location
  • 899 reviews 6.4/10 Room
  • 769 reviews 8.7/10 Service
  • 24 reviews 8/10 WiFi
  • 432 reviews 6.7/10 Cleanliness
  • 312 reviews 5.6/10 Breakfast
  • 147 reviews 3.5/10 Food
  • 44 reviews 3.8/10 Bar

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.