Hotel Le Royal Lyon-MGallery 5 stars

Customer review rating (ALL Rating) 4.6/5 2,019 reviews

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Description

Hotel extras

  • La Maison Lyonnaise par Excellence

  • Cuisine prepared by Institut LYFE chefs

  • Ideally located in Place Bellecour.

  • The number one hotel in the city of Lyons since 1912.

  • Clés d'Or concierges.

Our accommodation(s)

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Hotel location

Hotel Le Royal Lyon-MGallery

20 Place Bellecour
69002 LYON
France

GPS:45.756364, 4.833253

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  2,019 reviews

TripAdvisor Rating  4.0/5  1,898 reviews

Certificate of excellence 2023

A lovely comfortable hotel with great staff - but some improvement required

TripAdvisor rating 4.0/5

Christine F TripAdvisor review

A great location in the centre of Lyon, with an abundance of staff as many are trainees. Excellent concierge and porter service. Very traditional style hotel, but loved the cosy decor. Great chocolate on the reception desk. An expensive breakfast but one we didn’t regret. Attentive staff that were happy for us to stay and chat over a long breakfast. Food cooked to order and a lovely quality buffet. Loved the boudoir feel of the bar. Our last day it was windy and snowing and we stayed in the bar playing comfortably as any sight seeing was out of the question. The room was comfortable with a big bed, but in the evening before dinner I took a shower in the over shower bath not noticing that although the bath was equipped with a fixed overhead shower head, plus a flexible hose shower head and a glass shower screen that there was a 4cm gap between the top of the bath and the bottom of the screen. So of course I stepped out of the shower into a completely flooded bathroom and toilet. Why there wasn’t a warning notice on the wall I don’t know. I tried to wipe up some of the excess with the bath mat and shower - enough to finish getting ready for dinner, but the toilet was awash with water. Passing the front desk I asked for housekeeping to go to our room to mop up the water and replace the towel. I also expressed how ridiculous the shower set up was and how it must be constantly flooded. I was told no it wasn’t!!! When we got back to our room no one had been in to replace the soaked towels or mop up. Luckily the room was warm so a lot of the water had evaporated. But this is not what I would expect in a 5 star hotel. But we would certainly go back next time in Lyon.

Beautiful hotel in a good location!

Customer review rating 4.0/5

Jack Couples - Confirmed reviews ALL

Le Royal Lyon is a very well appointed hotel located right on Bellecour on the square. Everything is in easy walking distance including several beautiful Churches and many shops and restaurants. The room itself had plenty of space for 2 persons although we did not have large suitcases. The amenities were fine including a Nespresso machine in the room! The bed in our room needs to be adjusted or replaced as it slopes heavily to one side. Bearable for a short stay but not a longer one. We did not partake of the breakfast buffet there, preferring to walk to one of the many nearby cafes. We were driving and so needed parking. They have valet parking at the rate of $30 per day which again was okay for our brief stay but pricey if you were staying longer. The option is park it yourself in the underground ramp below the square. Overall a great place to stay in the beautiful city of Lyon!!

Customer review rating 5.0/5

Daniel S. Couples - Confirmed reviews ALL

Wonderful stay. Excellent staff

Dear Sir s., Thank you for your very positive feedback about your stay with us. In response to your rating of our environmental actions, we are currently in the process of obtaining certification, which should enable us to improve our environmental impact in the months and years to come. We wish you a nice way back home and look forward to welcoming you soon. Sincerely, Patrick Gainnier Directeur Général

Excellent location, very courteous and professional staff

Customer review rating 5.0/5

Vartan G. P. Business - Confirmed reviews ALL

I have been staying at the hotel for almost 5 years, and three times a year. I view it as my command center as I conduct business in the Lyon area. The breakfast is spectacular, the studies very well trained and extremely helpful. I love the guest room on the first floor for short meetings therefore waiting

I'm very happy to read that we have become your headquarters when you stay in Lyon, and I hope we'll stay that way for a long time to come. Thank you for your encouragement regarding the students who work with us on a daily basis. It's a great boost for them. Thank you for your trust and loyalty See you soon at the Royal MGallery Lyon Patrick Gainnier General Manager

Wonderful Hospitality

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

I can't say enough about this hotel. The location, breakfast, atmosphere, and decor were all amazing. They were only topped by the hospitality! Everyone we encountered went above and beyond to make us feel welcomed and to meet our needs. I highly recommend and will be back for sure :)

We are thrilled to read a such positive reviews! Thank you for taking the time to share your experience with us. Providing exceptional service and ensuring our guests feel welcomed is our top priority. We can't wait to welcome you back for another exceptional stay. Best regards, Maëlle - Guest Relation.

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Other web-users rate our hotel

  • 627 reviews 9.7/10 Location
  • 944 reviews 6.5/10 Room
  • 1,203 reviews 9.2/10 Service
  • 493 reviews 8.9/10 Breakfast
  • 424 reviews 7.6/10 Comfort
  • 226 reviews 7.2/10 Amenities
  • 166 reviews 6.6/10 Cleanliness
  • 6 reviews 2.5/10 Wellness Area

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