Novotel Zurich City-West 4 stars

Customer review rating (ALL Rating) 4.2/5 1,211 reviews

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Description

Hotel extras

  • Hygiene and safety: our hotel is ALLSAFE certified

  • Easy access from the airport and downtown

  • Event hotel with natural light and high-speed internet

  • Pool & gym with the latest cardio and calisthenics equipment

  • Fun and excitement in 2 escape rooms

Our accommodation(s)

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Hotel location

Novotel Zurich City-West

Schiffbaustrasse 13, Am Turbinenplatz
8005 ZURICH
Switzerland

GPS:47.38923, 8.51656

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THE FLAVE OF ZURICH

THE FLAVE is a unique place which captures the local aromas and tastes of a city, turning them into a culinary experience for its guests.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  1,211 reviews

TripAdvisor Rating  4.0/5  1,660 reviews

Lovely hotel with excellent service but room was very hot !

TripAdvisor rating 4.0/5

michaelhO5538BA TripAdvisor review

Hotel is very pleasantly designed with superior rooms and all the staff were very welcoming . Breakfast was average . The area was quiet at this time of year ( March) . The number 4 tram stop is just around the corner and this is a direct link to the picturesque Old Town and Zurich See . However the room temperature was set way too hot for a good night’s sleep and this couldn’t be rectified . 3 nights was adequate to see the city .

Customer review rating 2.5/5

Anonymous Business - Confirmed reviews ALL

Chaotic Check in, long wait, minimal staff

Dear guest, we apologize for the chaotic check-in experience and the long wait you encountered due to minimal staff. Your feedback is valuable, and we will address this to ensure a smoother check-in process in the future. Thank you for bringing this to our attention. Best regards, Julia Pfleiderer, Deputy Manager

Solid Experience and good value in a overinflated city.

Customer review rating 4.5/5

Richard Business - Confirmed reviews ALL

I’ve spent many years staying at this hotel and it’s been consistently good. This is due to the team. There are many observed corporate driven changes that would put me off of not for the likes of Ali on the night desk who’s never turned me away and always taken care of me and David and the breakfast team who’ve put up with my morning routine and always have a smile to start the day. Rates are in excess of global norms for standard but that’s Switzerland, and City west is still good value for the welcome, location and convenience. But, removing room service, all the silly greenwashing initiatives and general “Covid” service reductions that still hang around while room rates increase are noticeable across the brand and all hotel chains. E.g electricity is 99.99% co2 free and costs nothing in CH yet the AC and Heating is locked down under the false statement of co2 reduction…. Maybe I’m an old traveler but we are still the ones travelling and we know what’s going on… Not allowing loyalty when corporate or business booked is unreasonable. I insist they add the number and record the stay to show my loyalty and get nothing for it. Corporates will never book direct and hard times are coming. You should record all stays no matter how they are booked and offer bonus or special content for booking direct. My corporate rate more than compensates for the loss in booking fee. Otherwise 7 years at city west has generally been a pleasure.

Dear Richard, Thank you for taking the time to share your feedback about your experience at Novotel Zurich City West. We truly appreciate your loyalty and the many years you have chosen to stay with us. We are delighted to hear that our team members, especially Ali at the night desk and David and the breakfast team, have consistently provided you with excellent service. We will make sure to pass on your kind words to them, as they will be thrilled to know that they have made a positive impact on your stay. We understand your concerns regarding the room rates but the room service is working 24/24. If you received different information please let me know. We appreciate your understanding of the challenges faced by the hospitality industry during these unprecedented times. Regarding loyalty programs, we value your loyalty and apologize for any inconvenience caused. Regarding the direct booking, it is a group strategy. The indirect booking are not rewarded because we are paying commission to Online platform. The objective is to convince our guest that it is better to book directly to us than via Online platform which are taking enormous commission. Thank you once again for your continued support over the past 7 years. We are grateful for your kind words and look forward to welcoming you back to Novotel Zurich City West in the future. Warm regards, Christophe B. General Manager

Clean and friendly

Customer review rating 4.5/5

Nathalie Business - Confirmed reviews ALL

My stay was 4 nights long for a work trip. The hotel and my room were well-appointed and clean. All the staff was extremely friendly and professional - especially those greeting guests at breakfast. The location was ideal and an easy walk to transport and great restaurants. I will definitely stay here again!

Dear Nathalie, Thank you for your kind review of your recent stay at Novotel Zurich City West. We are delighted to hear that you found our hotel and your room well-appointed and clean. Our team takes great pride in providing excellent service, so your compliments about our friendly and professional staff, are truly appreciated. We are also glad that you found our location convenient and enjoyed the nearby transport and restaurants. We look forward to welcoming you back on your next work trip. Best regards, Julia Pfleiderer Deputy Manager

Amazing staff

Customer review rating 5.0/5

Lalit C. Business - Confirmed reviews ALL

Amazing staff and clean rooms. Enjoyed the stay..

Dear Lalit c., thank you for your kind words about our amazing staff and clean rooms. We are delighted to hear that you enjoyed your stay with us. Your positive feedback is greatly appreciated. We hope to welcome you back to Novotel Zurich City West again soon. Best regards, Julia Pfleiderer Deputy Manager

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Other web-users rate our hotel

  • 580 reviews 8.6/10 Location
  • 768 reviews 6.2/10 Room
  • 817 reviews 7.6/10 Service
  • 13 reviews 6.8/10 WiFi
  • 380 reviews 5.1/10 Comfort
  • 372 reviews 7.3/10 Breakfast
  • 329 reviews 7.1/10 Cleanliness

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