ibis Charleroi Airport Brussels South 3 stars

Customer review rating (ALL Rating) 4.3/5 866 reviews

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ibis Charleroi Airport Brussels South - Image 1
ibis Charleroi Airport Brussels South - Image 2
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590, chaussée de Charleroi, 6220 FLEURUS, Belgium

Description

Hotel extras

  • Near Charleroi airport

  • Sleep Park & Fly Formula

  • Free parking for our customers

  • Shuttle service to the airport

  • Free Wi-Fi

Our accommodation(s)

Hotel location

ibis Charleroi Airport Brussels South

590, chaussée de Charleroi
6220 FLEURUS
Belgium

GPS:50.4667, 4.53748

Telephone
Fax +32 71 81 23 44

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

BAR IBIS

Our bar is a friendly meeting place where you can relax whenever you wish.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  866 reviews

TripAdvisor Rating  3.5/5  448 reviews

Customer review rating 0.5/5

Anonymous Families - Confirmed reviews ALL

- Only one towel for two persons in double room. - Wet toilet seat (prior to using it)! - Purple spots on the bedside table. => We did not feel comfortable and sorry, no, after a long day and having put our shoes and clothes already off, we don‘t want to go to the reception to report topics which should be subject to the hotel‘s quality control. Moreover, we were aware that the hotel is located next to a road with some traffic, but we thought that with closed windows the traffic noise would be reduced significantly. However, in reality there was no big difference between open and closed window from noise perspective. The man working at the reception was polite and friendly but for the aforementioned reasons I cannot recommend this hotel. (Booking two rooms in one step was not possible for this hotel with the Accor App which is not customer-oriented, but this might be due to Accor IT services…)

Dear Guest, Thank you for taking the time to review your visit. It is with regret that we learn of the challenges you faced regarding the booking process through the app. We understand that convenience is key for our guests and apologize for any inconvenience this may have caused. We are saddened to hear that your expectations for room cleanliness were not met, and we apologize for not providing the comfort you anticipated. Similarly, the condition of the bathroom did not align with our usual standards, and for that, we are truly sorry. Your comments regarding noise insulation have been noted; we consistently strive to provide a tranquil environment for our guests and regret any disturbance you experienced. On a more positive note, we are pleased to hear that our reception staff extended a friendly and professional welcome upon your arrival. It is our aim to ensure every guest feels respected and valued from the moment they step into our hotel. Lastly, we acknowledge your frustration with the length of our survey and appreciate the candid feedback as we seek to streamline our communication. We hope we may have the occasion to welcome you back for an improved experience. Kindest regards, Mr Christophe Artels, Hotel Manager

ASn adequate overnight stay

Customer review rating 3.5/5

Robert Friends - Confirmed reviews ALL

Staff pleasant, although only one spoke English. Bedrooms adequate. Food very restricted and average quality.

Dear Robert, Thank you for taking the time to share your review. We are pleased that your room met your expectations, however, we are truly sorry that we fell short of our high standards. We will be addressing your feedback with our chef; please don't hesitate to inform us of any concerns at the time so that we may deal with them immediately. We hope that you will return on your next time in Charleroi. Kind regards, Mr Christophe Artels, Hotel Manager

A Good Stopover

Customer review rating 3.5/5

N.c. Couples - Confirmed reviews ALL

We use this Hotel a lot and having been bumped out to the IBIS Budget last time it was nice to get back to normal

Dear Assel, Thanks very much for leaving this review. We appreciate that you took the time to share your experience with us. It is nice to know that you were able to rest comfortably during your visit. However, we have taken note of your comment and will be reviewing this with the relevant manager. All of the team hope that we may be able to see you again in the future. Kindest regards, Mr Christophe Artels, Hotel Manager

Well located

Customer review rating 4.0/5

Brittany Families - Confirmed reviews ALL

Booked this hotel to be close to the airport for an early flight. Hotel lobby was nice however the rooms are a bit outdated, unlike the lobby which has clearly been updated.

Dear Brittany, Thank you for sharing your review. Feedback from our guests is valuable in helping us to improve and we are sorry you didn't let us know of this during your stay so that we might have dealt with it immediately. We will nevertheless be getting this checked out by our technical team and apologise for any inconvenience. We all hope that we may have the pleasure of welcoming you back in the future. Best wishes, Mr Christophe Artels, Hotel Manager

Great location

Customer review rating 5.0/5

Michael D. Couples - Confirmed reviews ALL

Located just off E42 and easy to find with good parking facilities.+ Nice clean rooms. Adequate evening meal availablity Very varied breakfast Great value

Dear Michael, Thank you for this positive feedback. We are delighted to hear that you appreciated our fast and great service, as well as the quality of your room. Our team strives to provide a comfortable and enjoyable stay for all our guests, and your kind words are truly encouraging. We all look forward to welcoming you back next year. Our kindest regards, Mr Christophe Artels, Hotel Manager

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Other web-users rate our hotel

  • 461 reviews 8.4/10 Location
  • 725 reviews 5.7/10 Room
  • 665 reviews 9/10 Service
  • 21 reviews 7.5/10 WiFi
  • 423 reviews 4.6/10 Comfort
  • 325 reviews 8.5/10 Breakfast
  • 283 reviews 6.6/10 Cleanliness
  • 94 reviews 4.6/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.