Novotel Brussels City Centre 4 stars

Customer review rating (ALL Rating) 4.5/5 3,436 reviews

Best price
guarantee
Novotel Brussels City Centre - Image 1
Novotel Brussels City Centre - Image 2
Novotel Brussels City Centre - Image 3
Novotel Brussels City Centre - Image 4
Rue de la Vierge Noire 32, 1000 BRUSSELS, Belgium

Description

Hotel extras

  • City center location

  • 'Green Key' certified

  • Direct access to metro De Brouckère

  • Free highspeed WIFI

  • Stylish GourmetBar, 11 modular meeting rooms with daylight

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover
Discover

Hotel location

Novotel Brussels City Centre

Rue de la Vierge Noire 32
1000 BRUSSELS
Belgium

GPS:50.850937, 4.350372

Telephone
Fax +32 2 505 50 00

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

GOURMETBAR

Our menu is as diverse as our city itself, with seasonal suggestions, international classics, regional dishes and special local drinks.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  3,436 reviews

TripAdvisor Rating  4.0/5  3,669 reviews

All good

Customer review rating 5.0/5

Serhii Families - Confirmed reviews ALL

All good

Dear Serhii, Thank you for such a positive review of your stay with us. We are delighted to hear that our commitment to cleanliness met your expectations and received a perfect score. It is also rewarding to know that our efforts in sustainable development have been recognized and appreciated. As an ALL – Accor Live Limitless loyalty programme member with Classic status, we are pleased to have provided you with a satisfactory level of recognition during your stay. Your high satisfaction with our lunch and dinner services is a testament to the quality of our restaurant. We are also thrilled that our bar and in-room dining services enhanced your experience. We take great pride in our fitness centre and gym, and it brings us joy to know that you found these facilities to your liking. Although our pool received a slightly lower score, we hope it still provided a refreshing and enjoyable element to your visit. We hope to welcome you back soon. Best wishes, Marc UYTTERHOEVEN, General Manager

Novotel is well located.

Customer review rating 4.5/5

Judy A. P. Families - Confirmed reviews ALL

The front desk was very accommodating. I like the breakfast. The room is nice.

Dear Judy Ann, Thank you very much for your review. We are delighted to hear that our location was convenient for your needs, making your exploration of Brussels' charms as effortless as possible. It is particularly gratifying to know that the service provided by our front desk team met your expectations, and that our breakfast selection contributed positively to your experience. We are also pleased that the quality of your room added to your satisfaction. As a valued Classic status member of ALL – Accor Live Limitless loyalty programme, we are thrilled to receive your high recommendation, and we appreciate your very positive rating of our cleanliness standards. We look forward to welcoming you back in the future. All the best. Marc UYTTERHOEVEN, General Manager

Clean, comfortable and well located

Customer review rating 4.5/5

Fredrika Families - Confirmed reviews ALL

Lovely hotel, clean, spacious rooms. A well equipped hotel gym (love that you have free weights!). The pool was the best thing about your hotel, according to my son. Well located, good breakfast. Lovely experience!

Dear Fredrika, Thank you for taking the time to share your feedback. It is heartening to hear your praises for our pristine premises, advantageous location, and spacious accommodations. We're also delighted to know that our gym facilities, including the availability of free weights, and our swimming pool have significantly contributed to the enjoyment of your visit. We regret any confusion caused by our room rate promotions. We strive for transparency in our pricing and will certainly review our communication to ensure clarity. Regarding the coffee, we appreciate your candid feedback, which has been noted for future improvement. While we understand that individual taste in beverages can be quite particular, we aim to provide a wide selection to cater to all preferences. Your positive comments on our breakfast offerings and the overall lovely experience are truly encouraging for us. We believe these elements, along with our commitment to cleanliness and service excellence, help to create memorable stays for our guests. We hope to see you again in the future. Kind regards, Marc UYTTERHOEVEN, General Manager

Right at the centre

Customer review rating 5.0/5

Zar C. W. Solo - Confirmed reviews ALL

Very smooth check in and they are very patient to explain everything about the city map , how to use transportation and what are the attractions places and how to go .

Dear Zar Chi, We thank you for sharing your experience with us. We are thrilled to hear about the smooth check-in process and are glad that our team's efforts to explain the city's attractions and transportation options met your expectations. We take pride in our commitment to cleanliness and sustainability, and it's rewarding to know that these aspects of our service have resonated well with you. Moreover, it's a pleasure to learn that you would recommend our hotel and the ALL – Accor Live Limitless loyalty programme to others. However, we regret to hear that some aspects of our service did not entirely meet your expectations. While we do not offer earplugs or a pillow menu, we strive to ensure our guests' comfort in other ways, such as premium bedding and a variety of room amenities. We also appreciate your feedback regarding the welcome drink and amenity, and we are always looking for ways to enhance these offerings. We have noted your suggestion for more salad options and will consider it when reviewing our menu to provide a diverse and satisfying dining experience for all our guests. We hope to have the pleasure of welcoming you back in the future. Kind regards, Marc UYTTERHOEVEN, General Manager

Helpful staff

Customer review rating 3.5/5

Obster Families - Confirmed reviews ALL

We had a midweek 2 night stay. Hotel was in a great location and it was easy to access everything we needed. Our problem was that when booking I did not know there were going to be building works occurring outside the hotel - we had a problem with noise and dust in our room, also my leg was in a boot due to an injury and I had a bit of difficulty walking around the diversions as the walkways were wet muddy and uneven. I realise staff could not change this but it would have changed my decision to stay there.

Dear Guest, Many thanks for your feedback. It is gratifying to note your satisfaction with our hotel's central location and the ease of access it provided to your needs during your stay. We are also pleased that you found the booking process through the all.com app to be favorable. We regret to hear that the external building works impacted your experience with us. While these circumstances are beyond our control, we empathize with the inconvenience caused by noise and dust. Please rest assured that we are committed to ensuring the comfort of our guests and will explore ways to minimize such disruptions in the future. We understand the challenges that uneven walkways can present, particularly when mobility is a concern, and we extend our sympathies for any difficulty you encountered. Our team is heartened to know that you found our staff to be helpful during your visit. We take pride in our service and are always eager to assist our guests in any way possible. We do hope to welcome you back in the future. Best wishes, Marc UYTTERHOEVEN, General Manager

In partnership with TripAdvisor

Other web-users rate our hotel

  • 1,956 reviews 9.4/10 Location
  • 2,054 reviews 7.2/10 Room
  • 1,799 reviews 8.5/10 Service
  • 32 reviews 8.7/10 WiFi
  • 1,154 reviews 8.4/10 Breakfast
  • 786 reviews 7/10 Cleanliness
  • 257 reviews 7/10 Wellness Area
  • 7 reviews 5/10 Beach

Powered by Trustyou

Our other establishments nearby

All our hotels in Brussels

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.