Sofitel Saigon Plaza 5 stars

Customer review rating (ALL Rating) 4.6/5 885 reviews

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Sofitel Saigon Plaza - Image 1
Sofitel Saigon Plaza - Image 2
Sofitel Saigon Plaza - Image 3
Sofitel Saigon Plaza - Image 4
17 Le Duan, District 1, Ho Chi Minh City, Vietnam, 700000 HO CHI MINH, Vietnam

Description

Hotel extras

  • Centrally-located hotel with 5-star facilities

  • International gastronomy & mixology at Le17 Bistro, Mezz, and S Pool Bar

  • State-of-the-art Fitness Center and turquoise outdoor pool with panoramic city views

  • Seven magnifique meeting rooms, including the sumptuous Diamond Hall

  • Club Millésime with complimentary all-day dining

Our accommodation(s)

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Hotel location

Sofitel Saigon Plaza

17 Le Duan, District 1, Ho Chi Minh City, Vietnam
700000 HO CHI MINH
Vietnam

GPS:10.784133, 106.702577

Telephone
Fax +84 28 3824 1666

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  885 reviews

TripAdvisor Rating  4.5/5  3,386 reviews

Certificate of excellence 2023

Best Service, Great Staff. 20 out of 10

Customer review rating 5.0/5

Paul D. Couples - Confirmed reviews ALL

I have been waiting for this email to show our appreciation to your staff. Thier friendly, caring and consitent service was exceptional. They put us first and made sure we were comfortable in our stay from beginning to end. You have now spoilt us and set a standard which I think will be hard to meet. I would especially like to acknowledge both Thu and Thanh at the prioirty welcome for accor members. If there is an internal recongintion of any sort or any one I can email to let them know how great they were. please let me know. Whoever has trained them, they have done them and the sofitel brand proud. Exceptional, caring and accomadating. Thank you, once again for everything. We know where we are staying anytime we come back to Saigon / Ho chi Minh City.

Dear Paul D., Bonjour and greetings from Sofitel Saigon Plaza. What a heartwarming message! We're overjoyed to hear about your exceptional experience with our staff, especially Thu and Thanh at the Priority Welcome for Accor members. Your kind words mean the world to us, and we'll make sure to pass on your appreciation to them. As for internal recognition, we'll ensure they receive the acknowledgment they deserve. Thank you for choosing Sofitel, and we can't wait to welcome you back to Ho Chi Minh City for another unforgettable stay! Sincerely, Huyen Dang Brand & Quality Control Manager

Great stay

Customer review rating 4.5/5

Q. S. C. Couples - Confirmed reviews ALL

Service was great. Room was nice, bright and very clean. Only weird thing was that the appliances (hair dryer & kettle) came in 2 pin plugs whereas the hotel provides 3 pin sockets. So we needed to ask for an adaptor (which came super fast)

Dear Q. Seng C., Bonjour and greetings from Sofitel Saigon Plaza. Thank you for your kind words! We're delighted to hear that you enjoyed your stay and that our service met your expectations. We appreciate your feedback regarding the appliance plugs and will take it into consideration to ensure a more seamless experience for our guests in the future. We look forward to welcoming you back for another great stay! Sincerely, Huyen Dang Brand & Quality Control Manager

great experiences even I'm just a walk-in guest

TripAdvisor rating 5.0/5

Felix T TripAdvisor review

I came to Ho Chi Minh City when the weather was really hot so I decided to go to a random hotel that came into my sight when I was walking around the city to use their swimming pool service and I chose to step into Sofitel. It was really surprise that their swimming pool is located on the rooftop (I didn't expect that), the view is stunning and they also serve food and drinks, omg I was so hungry at that time. What I really enjoyed was that the staff were extremely friendly, they took the time to chat patiently and suggest food and drinks for me. Luckily I found out their names are Thong, Binh and Huong (I hope I spelled the letters correctly), thanks guys for making my vacation more complete and memorable.

Dear Felix, Bonjour and greetings from Sofitel Saigon Plaza. Thank you so much for sharing your wonderful experience! We're thrilled to hear that your spontaneous visit turned into a memorable one. Our rooftop swimming pool indeed offers a stunning view, and we're delighted that you enjoyed the food, drinks, and the warm hospitality of our staff, Thong, Binh, and Huong. We hope to welcome you back soon for another unforgettable stay at Sofitel! Sincerely, Mario Mendis General Manager

Nice looking hotel

TripAdvisor rating 5.0/5

Feng T TripAdvisor review

Had a walk around the city and decided to drop by at Sofitel, then i saw this bar called B or Boudor. This place is nice but alittle cold, they have variety of food and drinks. Shout out to Harry and Thuy for their good service to me and others guests, staffs here are very friendly too. 谢谢

Dear Feng T, Bonjour and greetings from Sofitel Saigon Plaza. Thank you for your kind words! We're thrilled to hear that you enjoyed your visit to our bar, Boudoir. It's fantastic that Harry and Thuy provided you with excellent service, and we'll be sure to pass along your appreciation to them. We're glad you found our staff friendly and enjoyed the variety of food and drinks. We hope to welcome you back soon for another enjoyable experience! Sincerely, Mario Mendis General Manager

Worst Sofitel in world!

TripAdvisor rating 1.0/5

Gary N Couples - TripAdvisor review

This was the first Sofitel I have stayed that has not honored my Gold Accor membership benefits apart from “thank you for your loyalty” and a drink voucher. No explanation given. This hotel seems to survive on large bus/cruise groups who are given priority over other guests. My room was smallest I have ever had in a 5 star hotel in Asia. Being on a low floor, the noise from the road meant you couldn’t sleep, the shower didn’t drain, the bedside light console didn’t work, the toilet seat was broken 🤷‍♂️ I had a paid late checkout but couldn’t even get a dry towel for a shower before leaving - the room hadn’t been cleaned. The staff at reception are robotic and disinterested in you as a customer. Breakfast is a joke. To deal with the large groups the tables in Mezze are squished together, some less than six inches from next table - see photo. While the breakfast selection is good. It is a crowded free for all. In the bar people were complaining about how long drink orders would take to arrive. On every level this is worst Sofitel that I have stayed anywhere in the world. It is at best the equivalent standard of a Novotel. I won’t be renewing my Accor membership if loyalty means nothing. Perhaps this hotel could benefit from a new general manager or at least a recognition of loyal Accor members. The worst of any hotel I have stayed.

Dear Gary N, Bonjour and greetings from Sofitel Saigon Plaza. Thank you for sharing your feedback regarding your recent stay with us. After conducting a thorough investigation within our team, we sincerely apologize for the issues you encountered. Regarding your Accor Gold membership benefits, we regret to inform you that these benefits apply only for eligible bookings made directly through Accor channels. As your reservation was made through a travel agent, the Gold benefits unfortunately cannot be applied. We understand your concerns about the room size, noise disturbance, maintenance issues, and the cleanliness of your room during the late checkout. Please rest assured that we are taking immediate steps to address these issues to enhance the overall guest experience. Your feedback about breakfast and bar service has been duly noted, and we will work diligently to improve these areas to ensure a more enjoyable dining experience for all our guests. We value your loyalty as an Accor member, and we sincerely apologize for any disappointment caused. Your feedback will be shared with our management team for further review and improvement. We hope to have the opportunity to welcome you back in the future and provide you with a more satisfying stay. Sincerely, Huyen Dang Brand & Quality Control Manager

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Other web-users rate our hotel

  • 356 reviews 9.3/10 Location
  • 564 reviews 7.4/10 Room
  • 872 reviews 9.3/10 Service
  • 14 reviews 6.9/10 WiFi
  • 327 reviews 9.2/10 Breakfast
  • 143 reviews 8/10 Cleanliness
  • 59 reviews 9.1/10 Wellness Area

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.