Sofitel Melbourne on Collins 5 stars

Customer review rating (ALL Rating) 4.7/5 7,740 reviews

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Sofitel Melbourne on Collins - Image 1
Sofitel Melbourne on Collins - Image 2
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25 Collins Street, 3000 MELBOURNE, Australia

Description

Hotel extras

  • 5-star luxury in the heart of the Melbourne's shopping, theatre and business precincts

  • Spacious accommodation with breathtaking views over Melbourne landscape

  • Exclusive Club Lounge that offers club guests that elevated French joie-de-vivre experience

  • Sophisticated modern dining with vibrant contemporary French flair at No35 restaurant

  • Unique signature cocktails & refined exclusive ambience at Atrium Bar on 35

Our accommodation(s)

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Hotel location

Sofitel Melbourne on Collins

25 Collins Street
3000 MELBOURNE
Australia

GPS:-37.813504, 144.973355

Telephone
Fax +61 3 9650 4261

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  7,740 reviews

TripAdvisor Rating  4.5/5  6,393 reviews

Certificate of excellence 2024

Stunning views of Melbourne

Customer review rating 4.5/5

Emily F. Solo - Confirmed reviews ALL

The Sofitel is a beautiful hotel in the heart of Melbourne's CBD. Conveniently located to many top restaurants and the theatre district. The hotel is beautiful and the rooms have unmatched views of the city. A luxurious stay with lovely touches like lavender sleep spray for the pillows.

Dear Emily, We very much appreciate your comments regarding your stay at the Sofitel Melbourne on Collins. It is always a pleasure to receive positive feedback. I will share your kind words with our team as welcoming, safeguarding and taking care of our guests is at the heart of what we do and who we are. IIn regards to your comments about bar charges, would you happen to have a copy of the account? Thank you again for sharing your experience, and we truly hope your next visit will be even more pleasant and wishing you a wonderful week ahead. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne on Collins

Well located. Beautiful hotel.

Customer review rating 5.0/5

Gt Families - Confirmed reviews ALL

Great services. Executive Lounge is fantastic. Staff are informative, kind and courteous. Drinks @ Atrium were very nice. Breakfast served in No. 35 Restaurant were fresh, had lots of varieties, love the fresh juices and smoothies.

Dear Genevieve, We very much appreciate your comments regarding your stay at the Sofitel Melbourne on Collins. It is always a pleasure to receive positive feedback. I will share your kind words with our team as welcoming, safeguarding and taking care of our guests is at the heart of what we do and who we are. The health, safety and well-being of our guests also remains our top priority and our hotel has introduced intensified hygiene and prevention measures to ensure your safety. Thank you again for sharing your experience, and we truly hope your next visit will be even more pleasant and wishing you a wonderful week ahead. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne on Collins

Perfect from start to finish

Customer review rating 5.0/5

Veronica Business - Confirmed reviews ALL

All the team were extremely welcoming, caring and professional. Had a wonderful stay and look forward to returning soon. A big shout of thanks to the Executive Lounge team. Thanks for being so attentive and for the wonderful breakfast. A wonderful way to start the day!

Dear Veronica, We very much appreciate your comments regarding your stay at the Sofitel Melbourne on Collins. It is always a pleasure to receive positive feedback. I will share your kind words with our team as welcoming, safeguarding and taking care of our guests is at the heart of what we do and who we are. The health, safety and well-being of our guests also remains our top priority and our hotel has introduced intensified hygiene and prevention measures to ensure your safety. Thank you again for sharing your experience, and we truly hope your next visit will be even more pleasant and wishing you a wonderful week ahead. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne on Collins

Customer review rating 3.5/5

Greg L. Business - Confirmed reviews ALL

Poor check in experience

Dear Greg, Thank you for choosing to stay at Sofitel Melbourne on Collins and for taking the time to complete our guest questionnaire. We pride ourselves in providing the finest, most up-to-date product in the competitive Melbourne market and so we certainly appreciate your feedback and spending your precious time in doing so. Whilst I was pleased to read that you enjoyed your overall stay, thank you also for highlighting areas where you felt further improvement is required, in particular with regards to the lapse in service you have experienced at check in. Please be assured that we have taken your feedback back to our Operational teams for further investigation. Please accept our sincere apologises. Thank you again for bringing these points to our attention and we do take your comments very seriously in order to improve our guests experiences wherever possible. I do hope that we will have the opportunity to welcome you back to the hotel in the future. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne on Collins

Great room and service

Customer review rating 5.0/5

Jo W. Friends - Confirmed reviews ALL

The room was great. I appreciate the early check in. The service was great. Great breakfast too.

Dear Joanne, We very much appreciate your comments regarding your stay at the Sofitel Melbourne on Collins. It is always a pleasure to receive positive feedback. I will share your kind words with our team as welcoming, safeguarding and taking care of our guests is at the heart of what we do and who we are. The health, safety and well-being of our guests also remains our top priority and our hotel has introduced intensified hygiene and prevention measures to ensure your safety. Thank you again for sharing your experience, and we truly hope your next visit will be even more pleasant and wishing you a wonderful week ahead. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne on Collins

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Other web-users rate our hotel

  • 1,118 reviews 9.7/10 Location
  • 2,886 reviews 8.6/10 Room
  • 3,498 reviews 9.2/10 Service
  • 14 reviews 8/10 WiFi
  • 741 reviews 7.1/10 Food
  • 740 reviews 8.3/10 Vibe
  • 725 reviews 7.9/10 Amenities
  • 544 reviews 8/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.