Mercure Townsville 4 stars

Customer review rating (ALL Rating) 4.3/5 3,066 reviews

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166 Woolcock St, 4812 TOWNSVILLE, Australia

Description

Hotel extras

  • Unlimited free WiFi throughout

  • Outdoor pool, floodlit tennis courts, gym access

  • Celsius Restaurant & Bar, open 7 days, breakfast, lunch & dinner

  • Indoor and outdoor conference space

  • Complimentary car parking

Our accommodation(s)

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Hotel location

Mercure Townsville

166 Woolcock St
4812 TOWNSVILLE
Australia

GPS:-19.2709, 146.786014

Telephone
Fax +61 7 4725 1384

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

CELSIUS RESTAURANT

You have the option of dining inside Celsius Restaurant or under the stars on our poolside deck, the perfect place to have dinner for two or in a group. Our seasonal a la carte menu is sure tempt your tastebuds!

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  3,066 reviews

TripAdvisor Rating  4.0/5  1,264 reviews

Filthy rooms

Customer review rating 2.0/5

D. S. Couples - Confirmed reviews ALL

1st room had no hot water and was filthy, then second room(when we asked to be moved) was also filthy

Dear D., Thank you for taking the time to share this with us. Please allow me to begin by apologising for the issues you experienced during your time here. Room cleanliness is a priority for the hotel so to read your comments is very disappointing. Please be assured this will be addressed with the team immediately to ensure they are following the policies and procedures we have in place. If you are ever returning, please let us know so that we can ensure a seamless stay in the future. Kind regards, Michael Rignall General Manager Mercure Townsville

Beautiful scenery

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

My stay was short but sweet. The rooms were clean and well set up, the gardens were beautiful, it was a little confusing finding the reception as I have never been and there were not a lot of signage but wasn’t hard just had to walk around. Team were very friendly also. Very positive environment

Dear Marika, We very much appreciate your comments regarding your stay at the Mercure Townsville. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michael Rignall General Manager Mercure Townsville

Not given the room shown in the description

Customer review rating 1.5/5

Alex Couples - Confirmed reviews ALL

I have availed the early check in and paid before hand the $50 extra for it. However, the day we checked in, we were told that our room wasn’t available yet but I’d insisted that we must be accepted because I paid that already that $50 early checkin charge. The reception staff didn’t looked happy about it but came back that the room will be available. Found out that a room was available but totally dismayed that the room quality wasn’t the one I’ve expected because it wasn’t the one shown during the online booking. Nevertheless, the hot bath was good and the people in the restaurant are pretty amazing. We enjoyed the dinner but sworn not to come back again on this hotel. I’m sorry but the management has to do something about this because I’ve always had high regards to Mercure hotels. I’m happy to come back again on this hotel only if the management would be able to address these things so that others won’t suffer from the horrible things we’ve experienced.

Dear Alex, Thank you for taking the time to share this with us. Please allow me to begin by apologising for the issues you experienced during your time here. We cannot always guarantee an early check in as our departure time is 11am and many guests will stay until that time. It obviously takes time to clean the room thereafter. If the room booked is available, we will do our utmost to provide an early check in. If we cannot any monies paid will be refunded. I will also have a discussion with the front office team as your comments regarding attitude and service are very concerning and not to the standard we set as a hotel and as a company. If you are ever returning, please let us know so that we can ensure a seamless stay in the future. Kind regards, Michael Rignall General Manager Mercure Townsville

Perfect for a small family, perfect location

Customer review rating 4.0/5

Claire L. Families - Confirmed reviews ALL

Neat and clean accommodation, family friendly with very helpful staff. In an excellent location close to shops, sports grounds and eateries. Would highly recommend for families or business travel.

Dear Claire, We very much appreciate your comments regarding your stay at the Mercure Townsville. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. As part of our WIFI upgrade some of the phones will not work in the room, however this will be rectified once the upgrade is completed. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michael Rignall General Manager Mercure Townsville

Terrible stay

Customer review rating 1.0/5

Barry G. Business - Confirmed reviews ALL

Food and bar service was terrible waiting over twenty minutes for a drink and over an hour for dinner more than once. Possums in the roof all different times of the night no hot water for two days. Afternoon bar and restaurant staff very rude to customers not a very good experience at all.

Dear Barry, Thank you for taking the time to share this with us. Please allow me to begin by apologising for the issues you experienced during your time here. Unfortunately, like most hospitality venues around the country, hiring staff is a major issue for us especially being in a regional city. This does not excuse for staff to be rude at any level so please be assured this will be addressed with the team. If you are ever returning, please let us know so that we can ensure a seamless stay in the future. Kind regards, Michael Rignall General Manager Mercure Townsville

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Other web-users rate our hotel

  • 419 reviews 8.7/10 Location
  • 1,448 reviews 5.8/10 Room
  • 1,443 reviews 9/10 Service
  • 31 reviews 3.3/10 WiFi
  • 659 reviews 6.8/10 Food
  • 593 reviews 5.6/10 Cleanliness
  • 556 reviews 5/10 Comfort
  • 460 reviews 7/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.