Mercure Paris La Defense Hotel 4 stars

Customer review rating (ALL Rating) 4.1/5 2,611 reviews

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Description

Hotel extras

  • Recently renovated rooms

  • Bright and modern meeting rooms

  • Rooftop bar on the 12th floor

  • WIFI and fiber optic connection

  • Fitness center & hammam

Our accommodation(s)

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Hotel location

Mercure Paris La Defense Hotel

30 rue Baudin
92400 COURBEVOIE
France

GPS:48.895167, 2.250352

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.1/5  2,611 reviews

TripAdvisor Rating  3.5/5  130 reviews

Excellent sejour

Customer review rating 5.0/5

Sebastien Business - Confirmed reviews ALL

Service nickel

Cher Monsieur D., Nous vous remercions sincèrement pour votre joli commentaire et sommes ravis de lire que vous avez apprécié votre séjour chez nous ! C'est un réel plaisir pour nous que de voir que vous avez particulièrement aimé l'accueil de nos équipes ! Nous espérons avoir le plaisir de vous accueillir de nouveau dans le futur et vous souhaitons une belle journée, Bien cordialement, Léonore Wolff Responsable Expérience Client & Qualité

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Customer review rating 4.5/5

Francesco B. Business - Confirmed reviews ALL

it's nearby the office tower. All the staff people are really kind. I've enjoyed so much my stay.

Dear Mr. B., We are very pleased to read that you enjoyed your stay in our hotel! Your satisfaction is the best reward for our teams, who are constantly working to provide you with the best possible experience. We look forward to welcoming you very soon, Best Regards, Léonore Wolff Guest Experience Manager le…

it is well located - and ok

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

The stay was ok - reception was ok - and room this time was ok

Dear Ms. Callenberge, Thank you for taking the time to complete our satisfaction questionnaire! We understand the disappointment you may have felt and would like to express our sincere gratitude for your loyalty. In fact, depending on the person who welcomes you, it may be an extra who does not necessarily recognise you. We make it a point of honour to express our gratitude to our customers, but we still have room for improvement. We apologise for this inconvenience and wish you a pleasant rest of the day, Best Regards, Léonore Wolff Guest Experience and Quality Manager

Customer review rating 3.5/5

J S. Business - Confirmed reviews ALL

Upgrade to Privilege as ALL Gold was appreciated. Ventilation in bathroom was quite noisy. Foul smell from the sink. Rest was very solid. Might return.

Dear Mr. S., We would like to thank you for taking the time to reply to our questionnaire and are delighted to read that you generally enjoyed your stay and the upgrade offered. We sincerely apologise for the smell in the bathroom and for the noise of the ventilation system. It must have caused a great deal of inconvenience to your peace and quiet and we are very sorry about that. In this type of case, please do not hesitate to let us know directly so that we can take action as quickly as possible. I have passed on your comments to our director so that we can quickly take steps to rectify the situation. I would like to thank you for your understanding and wish you all the best for the rest of the day, We look forward to welcoming you in the future, Léonore Wolff Guest Experience & Quality Manager

very old and basic room needs better cleaning and bathroom very small

Customer review rating 3.0/5

Anonymous Business - Confirmed reviews ALL

ok - poor coffee facilities and drinks options

Dear Mr L., Thank you for taking the time to complete our questionnaire. We are sorry to read that you were not fully satisfied with your experience, particularly as your room did not meet your expectations. We have taken note of your remarks and will do our best to take them into consideration for your next booking. We apologise for these inconveniences and hope that you will allow us to regain your trust during a future stay, Please do not hesitate to contact me should you have any queries, Yours sincerely, Léonore Wolff Guest Experience & Quality Manager H1…

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Other web-users rate our hotel

  • 377 reviews 8/10 Location
  • 1,016 reviews 5.9/10 Room
  • 1,074 reviews 7.4/10 Service
  • 28 reviews 4.7/10 WiFi
  • 413 reviews 4.7/10 Comfort
  • 378 reviews 6.8/10 Breakfast
  • 306 reviews 6.5/10 Cleanliness
  • 209 reviews 4.2/10 Amenities

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