Sofitel Algiers Hamma Garden 5 stars

Customer review rating (ALL Rating) 4.3/5 1,197 reviews

Sofitel Algiers Hamma Garden - Image 1
Sofitel Algiers Hamma Garden - Image 2
Sofitel Algiers Hamma Garden - Image 3
Sofitel Algiers Hamma Garden - Image 4
172 rue Hassiba Benbouali, ALGIERS, ALGERIA, 16015 ALGIERS, Algeria

Description

Hotel extras

  • Located in the heart of the White City.

  • Access to Botanical Garden El-Hamma Jardin d'Essai

  • Breakfast on the terrace.

  • Semi-covered pool

Our accommodation(s)

Hotel location

Sofitel Algiers Hamma Garden

172 rue Hassiba Benbouali, ALGIERS, ALGERIA
16015 ALGIERS
Algeria

GPS:36.750885, 3.072301

Telephone
Fax +213 21 67 31 42

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,197 reviews

TripAdvisor Rating  4.5/5  2,033 reviews

Certificate of excellence 2023

Amazing service

TripAdvisor rating 5.0/5

Stay57392874519 Families - TripAdvisor review

We loved our experience here !!! The atmosphere the service all absolutely top notch . One night booked a reservation at the khaima and it was the perfect pitch to wrap our time in Algiers . We were especially lucky to have the chance to meet the manager Mr Amar Belarbi and his team . We are still talking about your kindness Thank you all may almighty God bless you

Dear Madam, Dear Sir, Firstly we would like to thank you for the lovely review you shared following your recent visit to our Sofitel Algiers hotel and are delighted to read that we were able to match your holiday expectations. We also appreciate your kind words for our staff, their kindness and helpfulness being undoubtedly one of our hotel's main assets we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us, especially Amar! We are thrilled you enjoyed the Khaima organized by our professional team and enhanced by their genuine friendliness and enthusiasm to make sure you had a memorable moment among us and we will certainly not fail to share your congratulations with the entire team. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon! Kind Regards, Malissa HAMANE Guest Experience

Very good stay last time, everything was as we expected

Customer review rating 5.0/5

Nassima Families - Confirmed reviews ALL

We spent one nice night, we enjoyed the ftour and the shour , thank you for all the staff at the reception especially Amine and Sofiane. We will come back to this hotel very soon

Dear Mrs. C., Firstly we would like to thank you for the lovely review you shared following your recent visit to our Sofitel Algiers hotel and are delighted to read that we were able to match your expectations. We also appreciate your kind words for our staff, their kindness and helpfulness being undoubtedly one of our hotel's main assets we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us. We also greatly appreciate your comments on the quality and variety of our buffets because our talented team of Chefs strive to ensure a wide variety of both local and international delicacies for each service to please all palates, it is indeed very rewarding to read that we were able to conquer yours. We thank you once again for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon! Kind Regards, Malissa HAMANE Guest Experience

Good Stay as usual!

Customer review rating 4.5/5

Sameh Business - Confirmed reviews ALL

Everything was good as usual…

Dear SAMEH, Firstly we would like to thank you for the lovely review you shared following your recent visit to our Sofitel Algiers hotel. We are delighted to hear that you had a positive experience with us. Your satisfaction is our top priority, and we look forward to serving you again in the future. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon. Best regards, Abir BOUAOUD GUEST EXPERIENCE

A disappointing first-time stay at an Accor property

TripAdvisor rating 2.0/5

Michael_Chrusciel TripAdvisor review

Positives: The free airport shuttle was a wonderful amenity and went flawlessly in both directions. It was even quite early to pick me up from the airport. The building is in fantastic shape and is simply yet cleanly designed, and the outdoor premises were pristine. The breakfast and dinner buffet staff were very kind, but the breakfast buffet was atrocious. There was no hot food whatsoever, so I just ate cold chicken, cold turkey, and yogurt. The dinner buffet was delectably fantastic, on the other hand. However, at almost $50 per meal, it was outrageously overpriced (even more so than luxurious Las Vegas buffets). Room service was professional, timely, and exceptionally delicious, and it was so nice to be able to try Algerian wine through this service. The lovely housekeeping staff were always cheerful. They did such a thorough job and were super kind and friendly during interactions. Negatives: Communication problems by email beforehand made me nervous to even book the property, as I received contradictory information regarding early check-in, late check-in, and the airport shuttle that wasn't sorted out until a manager intervened several emails later. This was hugely stressful before my journey began. The room's temperature could not be made colder, and I was frequently having sleepless nights by waking up overheated. You also were unable to charge any devices at nighttime, as the entire room's power supply must be shut off in order to sleep without lights on. The mini-refrigerator also was non-functional, and it had to be replaced. The indoor/outdoor pool was beautiful and very spacious, but the Infinite Pool Lounge was defunct. No poolside food/drink service was available as advertised online, and that was a serious let-down. I had many issues with the various concierge workers, who as a whole were very lackluster and caused far more problems than solutions. No currency is exchanged despite an exchange rate table being present on a digital screen behind the desk. When I asked the young male worker to exchange money early in my stay, he did so. Later, I learned he had done so illegally and that the hotel does not offer this service. I was told to simply exchange it illegally on the street and was assured the police wouldn't catch me. Post cards I dropped off Tuesday morning were still sitting on the concierge's desk Wednesday afternoon. I'm very nervous if they will even be dropped off at the post office at this point, and I now realize I should've just done it myself. The concierge also didn't know that Algeria has banned foreigners from using their credit cards outside of hotels, including at DHL. I made it a point to have the concierge call DHL beforehand, and they assured me that DHL accepts Visa. This ruined my entire day for sightseeing because I had to carry 15 kilograms of packages with me the entire day when DHL rejected my non-Algerian Visa credit card. The front desk does not work during certain Islamic ritual times, for example from 7:00 PM to 7:20 PM on March 22nd, there were no workers whatsoever at the front desk (check the security cameras, I beg you), and the same young male worker who finally did arrive could not speak English unless you spoke robotically to him (and even then, he just asked that I use Google Translate to communicate in Arabic with him). He also had food crumbs on his face and said they had to break their fasting first and then resume work, no matter if there are non-Muslim guests who were told in writing before booking that the hotel wouldn't operate any differently during Ramadan. The older man working the counter at 6:50 PM on March 23rd, 2024 could not understand my slow, robotic English and was very dismissive and rude when I told him the workers at the Jardins d'Essai didn't comprehend earlier in the morning that the blue bracelets issued by the hotel entailed a free entry. The workers wanted me to buy a ticket instead. The hotel worker then replied, "I've never heard of this." I just became so exasperated trying to dumb down my questions that I begged him to find another staff member who actually could speak English. The young man with crumbs on his face from earlier was also responsible for managing my check-out, and it seemed like either it was his first time working alone or there were multiple system errors that bogged down the process (no explanation was given), and the bell boy looked at me worriedly because the slow check-out was risking the airport shuttle not leaving on time. Maybe the front desk employees were so short-tempered and clumsy all the time because it's Ramadan, and they're taking their anger at their religion's dietary restrictions out on the guests, but it just became too frequent to ignore, especially when your stay there exceeds $1500 USD. This was my first time staying at an Accor property, and I'm thoroughly disappointed. If a country's religious compulsions cause the hotel to operate at a lower quality (as is the case here in Algeria), then the hotel needs to deeply discount their rates to reflect the lower quality they deliver. Foreign guests, avoid wasting hundreds of dollars a night while staying at this property during Ramadan and just stay somewhere far less expensive. If Algerians are going to be short-tempered and clumsy for more than 30 days wherever you stay in the city, then at least you can save your money by staying somewhere cheaper.

secured location, convenient to company offices

Customer review rating 5.0/5

Ettore G. Business - Confirmed reviews ALL

personnel of hotel very kind, buffet restaurant well, rooms ok

Dear Mr g., Firstly we would like to thank you for the lovely review you shared following your recent visit to our Hotel Sofitel Algiers and are delighted to read that we were able to match your expectations. We also appreciate your kind words for our staff, their kindness and helpfulness being undoubtedly one of our hotel's main assets, we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us. We also greatly appreciate your comments on the quality and variety of our buffets because our talented team of Chefs strive to ensure a wide variety of both local and international delicacies for each service to please all palates, it is indeed very rewarding to read that we were able to conquer yours. We thank you once again for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon! Kind Regards, Malissa HAMANE Guest Experience

In partnership with TripAdvisor

Other web-users rate our hotel

  • 454 reviews 9.4/10 Location
  • 671 reviews 7.5/10 Room
  • 1,486 reviews 9.1/10 Service
  • 19 reviews 5.7/10 WiFi
  • 287 reviews 7.4/10 Cleanliness
  • 267 reviews 8.2/10 Amenities
  • 186 reviews 9/10 Breakfast
  • 103 reviews 9.3/10 Pool

Powered by Trustyou

Our other establishments nearby

All our hotels in Algiers

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.