ibis Gent Centrum Opera 3 stars

Customer review rating (ALL Rating) 4.3/5 1,554 reviews

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Nederkouter 24, 9000 GENT, Belgium

Description

Hotel extras

  • In the heart of the city

  • Many shops and restaurants nearby

  • Convenient travel connections

  • Trendy hotel bar with tasty food and drinks

  • Continental breakfast buffet. On-site car park.

Our accommodation(s)

Hotel location

ibis Gent Centrum Opera

Nederkouter 24
9000 GENT
Belgium

GPS:51.04849, 3.721254

Telephone
Fax +32 9 223 59 07

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

BAR

Relaxation on the menu. A bit to eat, something to drink... It's the one rendezvous you need for a new take on work and leisure.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,554 reviews

TripAdvisor Rating  4.0/5  121 reviews

Unpleasant surprise

Customer review rating 1.0/5

Anonymous Solo - Confirmed reviews ALL

My overall experience would have been much better if there wouldn’t have been a random person entering my room while I was laying naked in my bed. It seems also my details have been shared with this person when he got the room key, as he did not need to identify himself, but just confirmed that he was me when he was presented with my name. I would encourage your staff to undergo Information and General Security training. Other than that rooms were very clean, but noisy.

Dear Guest, Thank you for taking the time to provide this feedback. We are pleased to hear that you found our rooms to be very clean. This is a testament to our dedicated housekeeping staff who work tirelessly to ensure our guests' comfort. However, we are truly sorry to hear about the disturbance you experienced due to noise. While we strive to offer a peaceful environment, we recognize that at times, external factors may impact the tranquility of our rooms. In response to guest feedback, we do offer earplugs at the reception to help mitigate any inconvenience caused by noise. We are also extremely concerned to hear about the incident involving room access. Please rest assured that guest privacy and security are of utmost importance to us, and we continuously work on reinforcing our protocols to ensure such situations do not occur. Should you wish to discuss this matter further, we invite you to contact us directly. We take matters of data confidentiality very seriously and are looking into the concerns you have raised. We are committed to providing a safe and secure environment for all our guests. We hope you will return for an improved experience in the future. Kind regards, Christopher Cabri, Deputy Manager

Very good hotel choice for Ghent.

TripAdvisor rating 4.0/5

Albrecht C TripAdvisor review

Excellent located, ca. 10 min. on foot away from the old center. Ca. 25 min. on foot from the train station. Friendly staff, fast check-in. My room was on the 3rd floor, very quiet. A bit small, and the bathroom is already a challenge, but the shower is nice. Bed very comfortable. No coffee machine in the room, so no hot water to drink. AC worked well, actually too well, and for early April, it was a little cold. Breakfast buffet is rich and offers a lot of varieties. Hot and cold foods, all very good. Would stay here again the next time.

Dear Albrecht, Thank you for your review. It's delightful to hear that you found our location to be excellent and within convenient walking distance to the historic center of Ghent. We're also glad that you experienced the friendliness of our staff and a swift check-in process, which we pride ourselves on. We appreciate your comments regarding the room and understand that while you found the room quiet, the size of the room and bathroom presented a challenge. Our hotel design aims to maximize space efficiency, and we regret any inconvenience this may have caused. Regarding the air conditioning, we are aware of the noise concerns and are looking into ways to enhance guest comfort while ensuring a pleasant room temperature. It's a pleasure to know you enjoyed the shower and had a comfortable night's sleep on our Sweet Bed by ibis. Although we do not offer in-room coffee machines, we provide kettles upon request at the reception to ensure our guests can enjoy a hot beverage at their convenience. Lastly, we're thrilled that our breakfast buffet with its variety met your expectations and contributed to a positive start to your day. We hope to welcome you back for a more enjoyable stay in the future. Best wishes, Christopher Cabri, Deputy Manager

Solid hotel, no issues at all

TripAdvisor rating 4.0/5

TenaciousHobden TripAdvisor review

Totally solid hotel - polite staff, easy to check in and do things, really good for a quick one night stay as I was away on business. Typical IBIS hotel by all accounts Points to note: Maybe a little tattier than you would want and could do with a bit of a refresh!

Dear Nacio, Thank you for taking the time to share your experience with us. We are delighted to hear that you found our staff courteous and the check-in process smooth, particularly as you were visiting for business purposes. Your comfort during such trips is a priority for us. We appreciate your observation regarding the hotel's appearance. Following our renovation which concluded in March 2021, we strive to maintain our facilities to the highest standard and your feedback is invaluable in this regard. Please rest assured that we continuously seek ways to enhance our guest experience. It's gratifying to know that the overall attributes of our hotel met your expectations for a solid stay. We hope to welcome you back for a more enjoyable stay in the future. Best wishes, Christopher Cabri, Deputy Manager

Great value stay near the centre of Ghent

Customer review rating 5.0/5

Ae Friends - Confirmed reviews ALL

Great location near the centre of Ghent. Clean and comfortable rooms. Friendly, helpful staff. Good value for money.

Dear Guest, We are glad to receive such a positive review! We are thrilled to hear that the central location of our hotel contributed positively to your visit to Ghent. Our team is dedicated to providing warm and helpful service, so it is wonderful to know that you found our staff friendly and accommodating. Cleanliness is a priority for us, and your recognition of the comfort and cleanliness of our rooms is much appreciated. Furthermore, we're pleased that you found value in your stay, as we strive to offer a high-quality experience at an affordable price. It would be a pleasure to welcome you back on another occasion. Best wishes, Christopher Cabri, Deputy Manager

Location is great, but…

Customer review rating 3.5/5

Krampus Couples - Confirmed reviews ALL

…our room was way too tiny, so was the toilet. Thin walls, we could hear all the noise coming not only from the hall, but also when someone was using their toilet. The view from our window was sad and boring, specially when we were in one of the prettiest cities in Europe. Our mattress wasn’t comfy. Left with a back pain. Breakfast was good, better than the iBis in England I’ve stayed. Staff was friendly, no complaints.

Dear Guest, Thanks for taking the time to review your stay at our hotel. It is gratifying to learn that you found our location to your liking and that our breakfast offerings and staff friendliness stood out positively during your stay. We regret to hear that certain aspects of our accommodations did not meet your expectations. While our central location is indeed a highlight, we understand that the urban environment may contribute to noise disturbances, and we are sorry if this caused any inconvenience. We strive to ensure our guests' comfort and provide earplugs upon request for a more restful experience. Regarding room size, our design is in line with the modern Ibis style, aiming for efficiency and practicality, though we recognize the importance of personal space and comfort. We take note of your comments on the mattress comfort and wish to assure you that all our rooms feature the Sweet Bed by ibis designed for our guests' sleeping comfort. We also regret that the view from your window did not meet your expectations. For future visits, please feel free to express your preferences, and we will do our utmost to accommodate them, subject to availability. Your commendation of the team member who diligently maintained the breakfast options is greatly appreciated and will be shared with our staff. We would be delighted to welcome you back for another stay. Best regards, Christopher Cabri, Deputy Manager

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Other web-users rate our hotel

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