Mercure Bologna Centro 4 stars

Customer review rating (ALL Rating) 3.9/5 1,022 reviews

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VIALE PIETRO PIETRAMELLARA N. 59, 40121 BOLOGNA, Italy

Description

Hotel extras

  • 100% renovated hotel: new rooms, Deluxe and Privilége, with a unique style.

  • Large private park ideal for corporate events and private cocktail parties

  • Small pets are allowed for a supplement

  • Public garage connected to the hotel for a fee

  • In front of Bologna Centrale station and close to the historic center

Our accommodation(s)

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Hotel location

Mercure Bologna Centro

VIALE PIETRO PIETRAMELLARA N. 59
40121 BOLOGNA
Italy

GPS:44.505079, 11.343472

Telephone
Fax +39 051 249421

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Shuttle
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

GARDEN SIDE BAR

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.9/5  1,022 reviews

TripAdvisor Rating  3.5/5  2,946 reviews

Gute Unterkunft, ungemütliches Frühstück

Customer review rating 4.0/5

N T. Families - Confirmed reviews ALL

The hotel is newly (and attractively) refurbished. Location is very practical for everybody travelling by train. We had a fairly large, quiet privilege room on the back which I would recommend. I liked the free soft drinks in the minibar and the Nespresso machine. Overall it was a pleasant stay at good value and I would come back on a future trip to Bologna. That said, the weak point was the breakfast. For tea or coffee we always had to stand in line at the single machine, and more likely than not there were no cups left when we reached the front of the queue. We had only juice on two of the three days of our stay. Staff made an effort but were obviously too few. Simple solution would be to install a second coffee machine and buy more cups.

Customer review rating 4.0/5

Anonymous Friends - Confirmed reviews ALL

The overall experience was good, it just happened for me for the first time that the possible spending in the future automatically added to the bill.

close to station

Customer review rating 2.0/5

Bruno Couples - Confirmed reviews ALL

stayed over easter, nice room, large enough and very well cleaned unfortunately the insulation is very bad, you can hear the all corridor from the morning and the heating system was so bad than warmer to turn it off

Dear Mr A., we would like to thank you for the time you dedicated to review your stay at the Mercure Bologna Centro. I am sorry that your experience did not fully meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Bringing to our attention the critical areas that may have caused difficulties during your stay is the greatest help to investigate the causes and then develop the best solution to prevent other future occurrence. I am sorry that the water fountain, which represents part of our initiatives for more sustainable development, did not meet your taste but I hope that our other initiatives such as the choice of reducing plastic in our facility has been of interest. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Hoping to regain your trust back, I send you my kindest regards Cinzia Zanni - General Manager Mercure Bologna Centro

Terrible don’t bother

TripAdvisor rating 1.0/5

anna c Families - TripAdvisor review

Mercure Bologna I couldn’t be more disappointed about everything we are experiencing in this hotel…. We traveled the world, most definitely this is not a 4 star hotel by any stretch of imagination! And when you are used to the Anantara or Rixos the Palm Dubai… well your opinion has the right weight. Night one both rooms extremely cold, bed uncomfortable and made of two separate beds adjourned, no slippers and rope the fridge empty no Nespresso or similar coffee machine. The air conditioning was blowing cold air and making a terrible noise we couldn’t sleep. Breakfast was ok, and I had a word with one of the rappresentative at reception and explained the situation; bear in mind that the other room is occupied by my parents who are respectively 76 and 80…my mother was shaking life a life and also at around 6:30am the fire alarm went off for no reason absolutely ridiculous the bedding of a very cheap quality and the smell not good at all. The reservation of two rooms for superior bedrooms… really unacceptable… we were asked to pack our belongings and on our return we would have been given an upgraded room… what a cold shower on our return… really disappointed and infuriated my parents rooms has again an issue with the air conditioning which makes a terrible noise even if the electricity is not activated; really????? We were asked to change room again, and I explained that it was unacceptable considering my parents age and what we were put through already. I am so disappointed and disgusted 4 nights 702 euros per bedroom😡😡😡this is a lower level that the holiday inn😡😡😡 I am now unable to sleep due to the terrible noise from the bedroom above us! We can hear people talking though wall and bathroom washing water away! I am so upset I can’t put it in words and tired because it will be another night that we will be spending unable to sleep … not to mention my poor parents… really unacceptable. The staff is extremely kind and really keen to help; however, it is clear that all this is well above and beyond their ability to do anything.

Great location and a quality, clean, modern hotel.

TripAdvisor rating 4.0/5

LLukas077 TripAdvisor review

Superior Queen Room price: 149 EUR / 1 night (Positiva) The room is newly renovated and it's nice and modern. Unfortunately we had a view of the inside block of the hotel to the other rooms. It may suit if you want a good night's sleep, there is no noise from the street. The bed was very spacious, firm and a great medium hard mattress, slept very well. The room is equipped with a smart TV with Netflix, there is no coffee maker in the room. The hotel is centrally located across from the train station and the express to the airport, it's downtown where it lives, the historic center is walkable down the main street lined with shops and restaurants and bars. Payment was made at the front desk in the hotel, the hotel did not block anything in advance or require any other payment in advance. Overall I can recommend the hotel and would stay here again next time. (Negatives) The bathroom is very nice even with a bidet and spacious shower, but somewhat small. Maybe a door that opens into the hallway instead of the smaller bathroom would solve that. That's about the only negative I could find. Breakfast was already included and was adequate, I missed fresh fruit, fresh vegetables, salads, more kinds of sweet pastries.

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Other web-users rate our hotel

  • 1,160 reviews 9.5/10 Location
  • 1,172 reviews 6.4/10 Room
  • 890 reviews 8.9/10 Service
  • 28 reviews 6.3/10 WiFi
  • 519 reviews 4.4/10 Vibe
  • 466 reviews 7.4/10 Breakfast
  • 339 reviews 5.6/10 Cleanliness
  • 295 reviews 6.1/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.