Mercure Amsterdam City Hotel 4.5 stars

Customer review rating (ALL Rating) 4.4/5 3,937 reviews

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Mercure Amsterdam City Hotel - Image 1
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Joan Muyskenweg 10, 1096 CJ AMSTERDAM, Netherlands

Description

Hotel extras

  • An ALLSAFE NSF certified hotel

  • Terrace overlooking the Amstel river

  • Just 15 kilometres from Schiphol Airport

  • Bicycle rentals available

  • This hotel is cashless, only card payments are accepted

Our accommodation(s)

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Hotel location

Mercure Amsterdam City Hotel

Joan Muyskenweg 10
1096 CJ AMSTERDAM
Netherlands

GPS:52.335579, 4.913228

Telephone
Fax +31 20 694 8735

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

FLOOR RESTAURANT & LOUNGE

In Restaurant & Lounge FLOOR we serve dishes inspired by local cuisine, prepared by our Chef Rinze Muizelaar. The right mix of design, great food and excellent cocktails makes this the place to spend your day! In summer you can even relax on the terrace!

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  3,937 reviews

TripAdvisor Rating  4.0/5  2,869 reviews

The mattress is very comfortable, but it's inconvenient to commute as I have to walk a distance to reach the train station. It becomes more troublesome on rainy days.

Customer review rating 3.5/5

Sc Families - Confirmed reviews ALL

I've stayed for four nights, but the housekeeping staff hasn't replenished the toilet paper in my bathroom when it's nearly finished, and no one has refilled the backup tissue in the tissue box either. The hotel also does not provide toothpaste.

Dear Guest, Thank you for taking the time to share your review. We are delighted to hear that our front desk team contributed positively to your experience. It is our pleasure to provide attentive service, and we look forward to sharing your kind words with them. We regret to hear about your concerns regarding transportation. We understand that Amsterdam's weather can sometimes make the walk to the train station less pleasant. While we do not currently offer shuttle bus services, our location near the metro stations Spaklerweg and Overamstel typically facilitates convenient access to various parts of the city. However, we appreciate your perspective and will consider it as we strive to enhance our guest experience. Please accept our apologies for the oversight in not replenishing the toilet paper and tissues in your room. This is certainly not in line with our standards, and we will address this with our housekeeping team to ensure our rooms are always well-stocked. Furthermore, we understand your concerns regarding the cleanliness of the water kettle in your room. We maintain rigorous cleanliness protocols, and this feedback will help us to further improve our services. We are proud to offer comfortable accommodations, and it pleases us to know that you found the mattress to your liking. Our guests' rest and satisfaction are of utmost importance. However, we regret that we do not provide toothpaste as part of our room amenities, but we are always happy to assist our guests with any requests they may have during their stay. We do hope to welcome you back in the future. Best wishes, Francis Windt, General Manager, Mercure Hotel Amsterdam City

Good stay

Customer review rating 4.0/5

Alan Business - Confirmed reviews ALL

We had a good experience,it was close to the Rai

Dear Alan, Thank you for your review. We are delighted to hear that you appreciated our hotel's location, close to the Rai, and found the cleanliness up to the mark. It's also gratifying to know our commitment to sustainable development resonated positively with you. Regarding your experience with the room size, we strive to offer a variety of rooms to meet different needs and preferences, and we regret to hear that the room you received did not completely meet your expectations. For future visits, we may suggest exploring our Privilege Rooms, which offer additional space for added comfort. We also regret that our current staffing limitations have impacted the availability of room service, and we hope to resume this service as soon as possible to enhance the convenience and overall experience of our guests. Our team is dedicated to providing an enjoyable experience, and it is through feedback like yours that we are able to continually improve our services. We look forward to welcoming you again. All the best. Francis Windt, General Manager, Mercure Hotel Amsterdam City

Nice environment

Customer review rating 4.5/5

Frans H. Families - Confirmed reviews ALL

We get a very nice room, well located close to the train station

Dear Frans, Thank you for such a great review. It's delightful to hear that you appreciated the beautiful environment and your well-appointed room. Our aim is to provide a convenient and comfortable stay, so we are glad to know that our location close to the train station contributed positively to your visit. We also noticed that you are a member of our ALL – Accor Live Limitless loyalty programme. Your support is of great value to us, and we're pleased that you seem satisfied with it. Cleanliness is a priority for us at Mercure Amsterdam City, and your high rating in this area is a testament to the meticulous efforts of our housekeeping team. We look forward to welcoming you again soon, Best regards, Francis Windt, General Manager, Mercure Hotel Amsterdam City

Very good stay

Customer review rating 5.0/5

Nathan Couples - Confirmed reviews ALL

Hotel is in a good location with easy access to amaterdam centraal station via the train station thats only 5 minute walk away. We had a minor issue with our TV and this was fixed almost immediately with great customer service. Easy and convenient baggage storage and water fountains in the reception were also nice too see. I would recommend to any visiting amsterdam to use this hotel

Dear Nathan, Thank you for taking the time to share your review. It is heartening to hear that our location served you well and provided convenient access to Amsterdam Centraal. We take pride in our strategic position that allows our guests to navigate the city with ease. We sincerely apologize for any inconvenience caused by the TV in your room. Our team is committed to resolving such issues swiftly, as we understand the importance of every aspect of your stay. It's a pleasure to know that our customer service met your expectations and contributed positively to your experience with us. Your appreciation for our baggage storage service and the water fountains in our lobby reinforces our commitment to offering amenities that enhance the convenience and comfort of our guests. We're delighted that these details did not go unnoticed. Finally, your willingness to recommend Mercure Amsterdam City is the highest compliment we could receive. Thank you for your endorsement, and we hope to have the opportunity to welcome you back in the future. We look forward to welcoming you again. All the best. Francis Windt, General Manager, Mercure Hotel Amsterdam City

"some need to work on their attitude"

Customer review rating 2.0/5

Me Families - Confirmed reviews ALL

1st, two parents with a 2 years old and a a baby forced to book two rooms because "no more than 3 per room", because a baby and a 2 years old are an adult, right? Moreover the rooms were not even communicating rooms... really? 2nd, found the parking closed (shwing "full") even after having emailed before arriving whether I could book the parking in advance, answer: "no need". Eventually they found me a parking but asked me to move the car before letting the bay and the 2 years old getting to the room (context: it's 22:45pm...) Reception stuff not really welcoming. Waiters at the breakfast really lovely though. Easy to guess who was who.

Dear Guest, Thank you for taking the time to review your visit. We are sincerely disheartened to hear that your experience did not meet the expectations you hold of us. We truly strive to provide a warm and welcoming environment for all our guests, and it is with regret that we note your comments regarding the attitude of some staff members. We constantly aim to uphold the highest standards of hospitality, and we are saddened if you felt this was not evident during your stay. Regarding the room allocation for your family, we understand that comfort is a key aspect of guest satisfaction, and we appreciate you bringing this matter to our attention. Our hotel policy does indeed restrict the number of guests per room for safety reasons, and we regret any inconvenience this may have caused your family. We do have a limited number of connecting rooms which are subject to availability, and we apologize if this option was not available to you at the time. We also regret to hear about the difficulties you encountered with our parking facilities. Our intention is always to provide clear and accurate information to our guests, and we apologize if the communication you received regarding parking availability did not meet your expectations or the usual standards we set for ourselves. It is heartening, however, to know that our breakfast staff made a positive impression, and we are proud of their efforts to provide excellent service. We also note your satisfaction with the cleanliness of our hotel, and we will continue to maintain these high standards. Regarding our commitment to sustainability, we take all feedback seriously and are always looking for ways to further our eco-friendly initiatives without giving an impression of 'greenwashing'. We hope we may have the occasion to welcome you back for an improved experience. Kindest regards, Francis Windt, General Manager, Mercure Hotel Amsterdam City

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Other web-users rate our hotel

  • 1,568 reviews 7.3/10 Location
  • 2,319 reviews 7.5/10 Room
  • 2,074 reviews 8.5/10 Service
  • 37 reviews 6.1/10 WiFi
  • 1,064 reviews 8.4/10 Breakfast
  • 1,056 reviews 6.9/10 Cleanliness
  • 473 reviews 5/10 Food
  • 456 reviews 9.3/10 Vibe

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