Novotel Sydney on Darling Harbour 4.5 stars

Customer review rating (ALL Rating) 4.3/5 8,479 reviews

Novotel Sydney on Darling Harbour - Image 1
Novotel Sydney on Darling Harbour - Image 2
Novotel Sydney on Darling Harbour - Image 3
Novotel Sydney on Darling Harbour - Image 4

Description

Hotel extras

  • Iconic resort located in the heart of vibrant Darling Harbour.

  • 525 stylish guest rooms and suites, contemporary spaces that exude a restful comfortable feel.

  • Spacious executive rooms and suites with impressive city skyline views.

  • Signature restaurant with floor to ceiling windows and unrivalled Darling Harbour views.

  • Superb resort facilities with fitness room, kid's club, outdoor pool and tennis court.

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover

Hotel location

Novotel Sydney on Darling Harbour

100 Murray Street, Darling Harbour
2000 Sydney
Australia

GPS:-33.872715, 151.197555

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THE TERNARY RESTAURANT

The unique style and personality of The Ternary allows our guests to experience three distinct offerings; the Grill Kitchen, the Asian Kitchen and the Wine Bar, in one inviting, social and harmonious open space.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  8,479 reviews

TripAdvisor Rating  4.0/5  5,646 reviews

Certificate of excellence 2023

Disappointed

TripAdvisor rating 1.0/5

Faye S TripAdvisor review

My sister and I stayed at the Novotel hotel between 4th – 10th March. We were both disappointed with the accommodation. The bathroom was tired and we could tell that any cracks that had occurred in the grout and tiling had just been patched in, making the room look worn and in need of an update (the shower itself needed an updated, there was no detachable shower head and with the bath being non-slip, we were both cautious when we went for a wash in case of a slip). We had left the card on our room doorknob outside to indicate that we wanted our room cleaned. We had seen that the floor we were in had been serviced multiple times a day so we were sure we would come back to a clean room. We got back after being out for 6 hours to find that our room hadn’t been cleaned. We left our room to be cleaned another day when we were out and came back to our room not clean either. As a result, we had to go down to reception to ask for amenities we had run out of. When we got to the hotel room and logged onto the WIFI, we were surprised to find that we had to pay for WIFI. There was no other option. It stated we had to pay $10 a day. After a look on the website, we could see that the amenities the hotel offers is that they offer free WIFI. We rang reception to inquire about this and were told that since we are members the Accor group, the amount would be wiped from our accent once we left. I feel that with a much often used tool such as WIFI, it should be stated on the website and the other websites that are advertising this hotel, so others are aware of this. When we went down the hotel breakfast, we found that the food was cold, lukewarm at best. This was a disappointment to us as the hotel breakfast is one of the parts of the trip we looked forward to. As a result, we choice not to have some breakfast items as the hot food was not hot at all. We thought this was a timing issue so we got up right when breakfast was starting, but found the same issue.

Old building but good location

Customer review rating 2.5/5

Michael Couples - Confirmed reviews ALL

The location is decent, but the building itself is old (along with the room etc). Personally, even with the free night, I wouldn’t recommend it. It was too expensive for what it was.

Hi Michael, Thank you for taking the time to provide feedback following your recent stay at Novotel Sydney on Darling Harbour. We appreciate your comments regarding our hotel's location. However, we regret to hear that you found the building and room to be outdated. Please accept our apologies for any inconvenience this may have caused. Your feedback is invaluable to us as we continuously strive to improve our facilities and ensure a comfortable stay for our guests. We understand your concerns regarding the value for money, and we take all guest feedback seriously. Rest assured, we will review our pricing and offerings to ensure they align with the expectations of our guests. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for a more positive experience in the future. Warm regards, Front Office Management Novotel Sydney on Darling Harbour

Good stay

Customer review rating 4.0/5

Mike Friends - Confirmed reviews ALL

Great rooms and amenities, only disappointed was food trays left in the halls for over 24hrs

Great Hotel

Customer review rating 5.0/5

Steve W. Couples - Confirmed reviews ALL

Comfortable rooms although require an update. Restaurant was outstanding!

Was charged a large amount for parking

Customer review rating 0.5/5

Kieron Business - Confirmed reviews ALL

Was led to believe by a staff member that parking was included in my booking. Very disappointed as I was checking in everyone around me was given a gift bag and I was not. To charge $10 for basic internet is a joke. I will never be staying again poor experience

Hi Kieron, Thank you for taking the time to share your feedback with us. We deeply regret to learn of your disappointment regarding the parking charges and the misunderstanding concerning the inclusion of parking in your booking. Your experience does not reflect the level of service we aim to provide. I’m sorry to read of your disappointment in regards to our car parking facility. Please rest assured that we do our best to ensure that our prices remain competitive within the Sydney CBD and our packages are reviewed on a regular basis to make certain we cater to our guest needs. In regards to the internet charges, we appreciate your feedback. Please note that our pricing structure is designed to offer a variety of options tailored to different guest preferences. However, we understand your concerns and will take your feedback into consideration for future improvements. Should you choose to stay with us again, please don't hesitate to contact us directly, and we'll ensure a seamless and memorable experience. Sincerely, Front Office Management Novotel Sydney on Darling Harbour

In partnership with TripAdvisor

Other web-users rate our hotel

  • 3,463 reviews 9/10 Location
  • 5,276 reviews 6.7/10 Room
  • 4,849 reviews 8.1/10 Service
  • 222 reviews 5.5/10 WiFi
  • 1,703 reviews 6.1/10 Cleanliness
  • 1,562 reviews 7.6/10 Food
  • 1,390 reviews 8.4/10 Breakfast
  • 1,050 reviews 5.6/10 Value

Powered by Trustyou

Our other establishments nearby

All our hotels in Sydney