Novotel Southampton 4 stars

Customer review rating (ALL Rating) 4.1/5 1,580 reviews

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Description

Hotel extras

  • City centre location close to Southampton train station and cruise terminals

  • Onsite car park

  • Leisure facilities including a gym, heated swimming pool and sauna

  • Family and pet-friendly room options

  • Modern restaurant serving breakfast, lunch and dinner

Our accommodation(s)

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Hotel location

Novotel Southampton

1 West Quay Road
SO15 1RA SOUTHAMPTON
United Kingdom

GPS:50.904846, -1.414687

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

The Portside Table

Discover a culinary gem nestled within Novotel. The Portside Table is a haven for food enthusiasts. Immerse yourself in a world of delectable flavors, where skilled chefs craft culinary masterpieces with passion and creativity.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  1,580 reviews

TripAdvisor Rating  4.0/5  2,440 reviews

Good food, lacking cleaning

Customer review rating 2.5/5

David Couples - Confirmed reviews ALL

We stayed 4 nights B&B. The rooms were spacious, and the breakfast was very good - full English, pancakes, pastries. Staff were friendly and courteous. Cleaning/maintenance was disappointing. I had to ask for the room to be vacuumed after it clearly had not been done in 3 days, and was told this was only done with roombas now, we needed to ensure the floor was completely empty or they wouldn't deploy them in the room. This was not advertised anywhere, and below what I'd expect. As I have a dust sensitivity this makes me reconsider the Novotel. The quilt was also rather threadbare and missing stuffing, but the AC in the room controlled the temperature well so this wasn't a problem.

Dear David S., We truly appreciate your detailed review, and we are pleased to hear that you enjoyed the spacious rooms, delicious breakfast options, and found our staff to be friendly and courteous.. However, we sincerely apologize for any inconvenience caused by the cleaning and maintenance issues you encountered. Your concerns about the room vacuuming process and the condition of the quilt are important to us, and we understand the impact they can have on your overall experience. We will certainly address these matters with our housekeeping and maintenance teams to ensure such oversights are rectified promptly. Regarding the room-based vacuuming policy, we apologize for any confusion and understand the importance of clear communication. We will work on better informing our guests about any specific requirements for room maintenance. We value your feedback, and your dust sensitivity is a matter we take seriously. Rest assured, we will take steps to improve our services and make necessary adjustments to provide a more comfortable and enjoyable stay for all our guests. We hope to have the opportunity to welcome you back in the future, allowing us to showcase the improvements we are making based on your valuable input. Sincerely, Angie Novotel Southampton

3 night stay, family of 4, 2 rooms

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

We booked 2 interconnecting rooms and this was allocated at the time of booking which gave us lots of comfort and certainty. Food in the restaurant and at breakfast was of good quality, arrived promptly and tasted good. The entire hotel was clean. The rooms were dated, but served their purpose; beds were comfy, showers relatively warm. It was very odd to have separate toilet and bathrooms but handy. Overall, cosy hotel with all the key facilities.

Dear Amisha M., Thank you for your review. We are pleased you enjoyed your visit with us and hope we have the opportunity to welcome you back again in the future. Kind regards, Maëva Latchoumanin Front desk Team member Novotel Southampton

Great all round

Customer review rating 5.0/5

Anonymous Couples - Confirmed reviews ALL

We stayed for an event and all the staff were very friendly and helpful. Food was great, with a good choice of options for breakfast. Would recommend!

Dear Samantha R., We very much appreciate your comments regarding your stay at the Novotel Southampton. Thank you so much for your kind words! We're thrilled to hear that you had a great experience during your stay and that our staff made a positive impression. It's wonderful to know that you enjoyed the delicious food and the variety of breakfast options. We truly appreciate your recommendation and hope to welcome you back for another fantastic stay in the future! Sincerely, Angie Novotel Southampton

Fantastic staff

Customer review rating 5.0/5

Ma… Families - Confirmed reviews ALL

Had a fantastic stay at the Novotel. All the staff were lonely with my little boy

Dear Mary G., We very much appreciate your comments regarding your stay at the Novotel Southampton. Thank you so much for your kind words! We're thrilled to hear that you had a fantastic stay at Novotel and that our staff made your experience memorable, especially for your little boy. We take pride in providing excellent service and creating a welcoming atmosphere for our guests. If there's anything else we can do to enhance your future stays, please don't hesitate to let us know. We look forward to welcoming you and your family back to Novotel soon! Sincerely, Angie Novotel Southampton

Very Pleasant lots of room in the bar

Customer review rating 4.5/5

Kevin M. Solo - Confirmed reviews ALL

Was working at a convention the hotel staff were very freindly and helpfull

Dear Kevin M., We very much appreciate your comments regarding your stay at the Novotel Southampton. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Maëva Latchoumanin Front desk Team member Novotel Southampton

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Other web-users rate our hotel

  • 782 reviews 9.2/10 Location
  • 1,376 reviews 5.5/10 Room
  • 1,165 reviews 8.4/10 Service
  • 15 reviews 4.3/10 WiFi
  • 676 reviews 4.7/10 Comfort
  • 550 reviews 5.8/10 Cleanliness
  • 534 reviews 7.4/10 Breakfast
  • 386 reviews 5.7/10 Food

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