ibis Brussels off Grand Place 3 stars

Customer review rating (ALL Rating) 4.5/5 3,326 reviews

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Grasmarkt 100, Rue du Marché aux Herbes 100, 1000 BRUSSELS, Belgium

Description

Hotel extras

  • Just a 2-minute walk from the Grand-Place

  • Breakfast buffet served every morning

  • Easy connection to the airport

Our accommodation(s)

Hotel location

ibis Brussels off Grand Place

Grasmarkt 100, Rue du Marché aux Herbes 100
1000 BRUSSELS
Belgium

GPS:50.846767, 4.355081

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • 100% Non Smoking Property
Near the property
  • Car park

ST MICHEL

The Bar: a friendly place to get together at any time of day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  3,326 reviews

TripAdvisor Rating  4.0/5  3,834 reviews

Certificate of excellence 2023

Well Located

Customer review rating 3.0/5

Jen Families - Confirmed reviews ALL

Some parts i couldn't fault the hotel. The location is convenient and very close to the train station and tourist spots, but be prepared as the area could be quite filthy and the walk from the train station to the hotel is downhill with cobble stone which makes walking down difficult if you have suitcase. I could imagine going back up is a nightmare but in our case we took the taxi to the airport hence we were spared. I couldn't speak much about food availability as we pretty much wandered around the area and enjoyed the food outside. The room that we got is very compact but enough for 1-2 person with 1 suitcase and carry on. The bed is fine not the luxury type of course but thats what Ibis is all about. Our room is clean but the shampoo dispenser were not replenished at all (empty) and we were welcomed with less than half of a toilet roll. Staff are polite and our check in was quick though our key card kept kicking us out and we had to go back to the reception to reactivate. Check out was smooth and hotel accommodated our luggage as we stroll around the area before heading to the airport.

Dear Jen, We thank you for sharing your experience with us. We are glad to hear that the hotel's central location provided you with convenient access to local attractions and that you found our proximity to the train station beneficial, despite the challenging walk on cobblestone streets. However, we regret to hear about the various issues you encountered during your stay. We take pride in our cleanliness standards; thus, it's concerning to learn about the shampoo dispenser and the toilet paper not being adequately replenished. We also aim to ensure a comfortable night's sleep, so feedback regarding bed comfort is taken seriously. Moreover, we apologize for the inconvenience caused by the key card and the unpleasant smell from the toilet, which is not reflective of our usual standards. Rest assured, we continuously strive to provide a welcoming environment and are always ready to resolve any issues that may arise. On the other hand, we are pleased to know that our staff's politeness and efficiency contributed positively to your experience, particularly during check-in and luggage accommodation. It is always encouraging to hear positive feedback about our team members, and we will make sure to pass on your kind words. We also appreciate your recognition of our sustainable development initiatives, as we are committed to making environmentally conscious decisions for the benefit of our planet. It would be a pleasure to welcome you again. Best regards, Jurgen Van der Haegen, General Manager

Excellent location and breakfast, super friendly staff

Customer review rating 4.5/5

Milla Business - Confirmed reviews ALL

An absolutely pleasant stay with Ibis. Everything I needed was close by, and the staff was top-notch, genuinely friendly and helpful. Would definitely recommend this hotel to stay in Brussels.

Dear Milla, Thank you for reviewing your recent stay with us. We are thrilled to hear that our central location and the quality of our breakfast offerings contributed to an enjoyable experience. It's wonderful to know that you found our staff to be exceptionally friendly and helpful. While we are pleased with the positive aspects of your stay, we regret to hear that there was a misunderstanding with our towel policy. Our aim is to support environmental conservation through our Planet 21 program, which includes changing towels only when they are placed on the floor. We apologize for any inconvenience this may have caused and appreciate you bringing this to our attention. The admiration for our team, especially those at reception, is genuinely appreciated and we will continue to encourage their efforts to make our guests' stays memorable. Your willingness to recommend ibis Brussels Off Grand Place is the highest compliment we could receive. The entire team really hope we can welcome you back on a future occasion. Kindest regards, Jurgen Van der Haegen, General Manager

Excellent stay

Customer review rating 4.5/5

Anonymous Families - Confirmed reviews ALL

Perfect location. Friendly staff. Clean and comfortable.

Dear Guest, Thanks for taking the time to review your visit to our hotel. We are delighted to hear that you found our location perfect for your needs and that our team's friendliness contributed to your excellent stay. The comfort and cleanliness of our rooms are aspects we take great pride in, so your recognition is especially appreciated. It's also gratifying to learn that you are a member of the ALL – Accor Live Limitless loyalty programme and would recommend it to others. We believe it offers great value to our guests and enhances their experience with us. Lastly, your willingness to recommend ibis Brussels Off Grand Place to friends and family is the highest compliment we can receive. We are thrilled that we could provide a memorable stay. We do hope to welcome you back in the future. Best wishes, Jurgen Van der Haegen, General Manager

Really great location

Customer review rating 4.0/5

Linet Solo - Confirmed reviews ALL

Great location, it was a good stay. The only thing I would change is the carpet, I always prefer wood floors on hotels Other than that it was good.

Dear Guest, Thank you for taking the time to provide us your feedback. We are delighted to hear that you enjoyed our prime location, which indeed makes exploring the city's attractions a breeze. However, we have taken note of your preference for non-carpeted floors and appreciate your suggestion for improvement. Our current choice of carpeting aligns with our brand standards, ensuring optimal comfort and cleanliness, which is a priority for us. Regarding the variety offered for the price, we strive to provide a balance between quality and cost, and we will continue to review our offerings in response to our valued guest feedback. We are also pleased to learn that our staff's polite and helpful service contributed positively to your experience. Cleanliness is an aspect we take seriously, and while your rating suggests there is room for improvement, we are committed to maintaining high standards and will address this internally. We hope to welcome you back. Best wishes, Jurgen Van der Haegen, General Manager

Great location

Customer review rating 5.0/5

Albert Families - Confirmed reviews ALL

One of the best locations for tourist visits to Brussel, a stone throw from the Grand Place and all the tourist attractions in the heart of Brussels. Also a stone throws from the Bruxelles Central train station. Many restaurants all around for all tastes.

Dear Albert, Thank you for such a positive review of your stay with us. We are delighted to hear that you appreciated our prime location, nestled in the heart of Brussels, just a stone's throw from the iconic Grand Place and the convenient proximity to Brussels Central train station. It is indeed our aim to provide guests with an excellent base to explore the city's myriad of attractions. Your commendation of the variety of dining options surrounding our hotel is much appreciated. Our guests often tell us how much they enjoy the convenience of having such a rich selection of eateries right on our doorstep. We also take great pride in our commitment to cleanliness and sustainability. It is heartening to know that our efforts in these areas have been recognized and appreciated by you. Our team works diligently to ensure we maintain the highest standards while also caring for our environment. Lastly, your positive remarks regarding our ALL – Accor Live Limitless loyalty programme are greatly valued. We are pleased to see that our members like yourself find benefits and satisfaction in being part of our loyalty family. We hope to have the occasion to welcome you back. Best wishes, Jurgen Van der Haegen, General Manager

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.