Novotel Brussels off Grand Place 4 stars

Customer review rating (ALL Rating) 4.3/5 2,685 reviews

Best price
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Novotel Brussels off Grand Place - Image 1
Novotel Brussels off Grand Place - Image 2
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120, rue du Marché Aux Herbes, 1000 BRUSSELS, Belgium

Description

Hotel extras

  • Tout proche de la Grand-Place et de la gare centrale

  • Chambres Famille pour 4 personnes max. Profitez de l'esprit « Novotel pour les enfants » !

  • Gourmer Bar élégant avec plat du jour

  • Delicious breakfast buffet.

  • Air-conditioned, 100% non-smoking and 24/7 reception

Our accommodation(s)

Hotel location

Novotel Brussels off Grand Place

120, rue du Marché Aux Herbes
1000 BRUSSELS
Belgium

GPS:50.846302, 4.354746

Telephone
Fax +32 2 511 77 23

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service

GOURMETBAR

Gourmet Bar in the heart of Europe is the place to meet, relax and enjoy the moment. Whether you want to eat or just have a drink, we are pleased to welcome you anytime from sunrise to sunset.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  2,685 reviews

TripAdvisor Rating  4.0/5  3,497 reviews

Good locaetion but overpriced for what it offere

Customer review rating 3.0/5

Ignasi Families - Confirmed reviews ALL

I took the dinner offer and it wasn't worth it. Offer is very limited and drinks not included (not even water which you pay at 9 eur). I didn't see any information about what it offered beforehand. Location is very good, room was clean, breakfast is complete and the staff generally OK, except the lady who checked us in. Will recommend another one for this price.

Dear Ignasi, Thanks for taking the time to review your visit to our hotel. We are delighted to hear that the location of our hotel met your expectations and that you found the room to be clean. Our central position and dedication to cleanliness are indeed amongst our top priorities. We regret to hear that our dinner offer did not meet your expectations. We continually strive to provide transparent and detailed information regarding our services, and we apologize if this was not clear in your case. We also understand your disappointment regarding the provision of water, and we will consider your feedback for future improvements. Regarding the TV channels, we aim to cater to our international clientele and will review our selection to provide a wider variety. We regret that our recognition of your ALL membership status did not leave a memorable impression and we will address this internally. We are pleased that you enjoyed our comprehensive breakfast offering and hope that, overall, our staff provided you with a welcoming experience, despite the initial impression at check-in. We hope that we have the pleasure of seeing you again in the future. Best regards, Jurgen Van der Haegen, General Manager

great location

Customer review rating 4.0/5

Jds Families - Confirmed reviews ALL

great location with Grand Place just around the corner from the hotel with parking and metro facilities close by.

Dear Guest, Thanks for taking the time to review your stay at our hotel. We are delighted to hear that our prime location, a mere stone's throw from the Grand Place, contributed positively to your experience at Novotel Brussels Off Grand Place. Regarding the rate selection, we strive to offer a variety of pricing options to suit different needs, and we regret any inconvenience caused by the prepaid, no cancellation terms. Please know that we constantly review our policies to provide value and flexibility to our guests, including our esteemed Accor Live Limitless members. We take great pride in the cleanliness of our common areas, and we are pleased that the lobby met your expectations. However, it is with regret that we note your observations concerning the room hallways. Rest assured, we maintain high standards of cleanliness and will address this feedback with our housekeeping team to ensure our standards are fully upheld throughout all areas of the hotel. Your acknowledgment of the benefits of our loyalty program is much appreciated, and we hope it continues to add value to your travels. We hope to welcome you again. Best wishes, Jurgen Van der Haegen, General Manager

Well located with walk distance from the most popular attractions.

Customer review rating 4.5/5

L. Families - Confirmed reviews ALL

Testy breakfast, good coffe. Everything for your needs of the day start.

Dear L., Thank you very much for this kind review of your stay. We are thrilled to hear that our central location provided you with convenient access to the wonders of Brussels and that the 'all you can eat' breakfast buffet, with a good coffee, adequately fueled your day's adventures. We take great pride in our commitment to sustainability, and it is gratifying to know that our efforts resonated with you, earning a commendable rating in your review. As a Classic status member of ALL – Accor Live Limitless loyalty programme, your endorsement of the programme is much appreciated and we are glad it enhances your stay with us. We look forward to welcoming you back on a future occasion. Best regards, Jurgen Van der Haegen, General Manager

Tiny sofa beds

Customer review rating 2.0/5

S H. Families - Confirmed reviews ALL

The location of the hotel is very central - ideal for sightseeing. Unfortunately, travelling as a family, the rooms didn’t work for us. The advertised sofa bed isn’t a pull-out sofa bed - it’s a small sofa that you lie on. It’s much narrower than a single bed so I would say only suitable for very small children.

Dear Guests, Thank you for taking the time to review your visit. We are delighted to hear that our central location greatly contributed to the convenience of your visit to the vibrant city of Brussels. We regret to hear your concerns regarding the sofa beds and appreciate your feedback. While our sofa beds are designed to accommodate smaller guests, we understand that comfort is highly subjective and can vary based on personal preferences. We apologize for any inconvenience this may have caused during your stay. Additionally, we understand that repeatedly connecting to WiFi can be a hassle and we are always looking for ways to streamline our guests' experience. Your comments provide us with valuable insights as we strive to improve our services. We hope to have the opportunity to welcome you back, ensuring a stay that not only meets but exceeds your expectations. We hope we may have the occasion to welcome you back for an improved experience. Kindest regards, Jurgen Van der Haegen, General Manager

Amazing trip

Customer review rating 5.0/5

Jenny Families - Confirmed reviews ALL

The location is perfect, 2 minutes from the train station and 2 minutes to grand place. You are right in the centre but the hotel room is quiet. The staff are amazing and could not be more helpful. The breakfast was outstanding with so much choice, they even had English breakfast tea which made me happy. The rooms were clean and spacious, the bed was super comfortable. Brussels is my favourite city and we will definitely be back and will stay at this hotel again.

Dear Jenny, Thank you for such a positive review of your stay. We are thrilled to hear that you found our location ideal for exploring the heart of Brussels and appreciated the quiet comfort of our rooms. Our team takes great pride in offering top-notch service, and it is gratifying to know we could contribute to a memorable experience. We regret to learn about your concern regarding the chair stains in your room. Please rest assured that cleanliness is a priority for us, and we continuously strive to maintain the highest standards. Your observation is an opportunity for us to reinforce our commitment to excellence in all areas of our guest experience. It is wonderful to know that our breakfast selection met your expectations, complete with the comfort of familiar English breakfast tea. We also appreciate your recognition of our efforts in sustainable practices—it's heartening to see our initiatives resonate with our guests. We hope to see you again soon, Kind regards, Jurgen Van der Haegen, General Manager

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.