Novotel Ottawa City Centre 4 stars

Customer review rating (ALL Rating) 4.2/5 2,170 reviews

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Novotel Ottawa City Centre - Image 1
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33 Nicholas Street, K1N 9M7 Ottawa, Canada

Description

Hotel extras

  • Free WiFi, work space, LCD TV, mini cooler, Nespresso coffee maker

  • Naturally lit indoor pool, gym

  • 8 flexible rooms for events that work

  • Rideau Shopping Centre (including one of the only Uniqlo in Canada)

  • Across the street from the Shaw Centre , 2 blocks from the Byward Market, 10min to Parliament

Our accommodation(s)

Hotel location

Novotel Ottawa City Centre

33 Nicholas Street
K1N 9M7 Ottawa
Canada

GPS:45.425818, -75.689128

Telephone
Fax +1 613-760-4765

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

THE ALBION ROOMS RESTAURANT

From craft Ontario beers and specially selected wines, to signature cocktails and dishes borrowing from traditional European and Canadian cuisine, our menu aims to please even the most discerning palate.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  2,170 reviews

TripAdvisor Rating  4.0/5  1,996 reviews

Reservations and payment was and is a joke so far.

TripAdvisor rating 2.0/5

Monica Y TripAdvisor review

Pillows are hard but that is not the problem. Approximately 14 emails...and numerous ohjne calls, messed up reservations over and over again right uo until the day of check-in. Now I hot receipts for our stay which totalled about $500 but my credit card was charged close to $10000. Very unhappy with having to keep calling and trying to fix things over and over again.

Very bad

Customer review rating 0.5/5

Gurjinder S. Families - Confirmed reviews ALL

Staff is very rude and unhelpful.

Dear Gurjinder s., Thank you for taking the time to tell us about your experience at the Novotel Ottawa City Centre. I am sorry that your experience did not meet your expectations; however please be advised that within your groups, there was a big miscommunication regarding the number of people and accompanying names and unfortunately to the safety policies we could not hand keys to whoever their kind name wasn't added by the main booker. I believe we did try our best by accommodating the whole group with free early check-in although the names weren't added or mentioned during the process, and handled around 100 luggage, backpacks, and plastic bags at the check-in and at the checkout. I appreciate your understanding that we have to make sure that our operations run smoothly and fairly for all our guests at the hotel and we appreciate your team's patience. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sona Abbasi Front Office Manager

Amazing breakfast spread

Customer review rating 3.5/5

Gladys B. Business - Confirmed reviews ALL

Check in was smooth. Very friendly and warm receptionist. I checked in my room and I found a purse in the safe with CAD 5x $20's and 1 $10. I returned it to the receptionist when I checked out. Appreciate if all the cleaning/room service attendants will thoroughly check and clean the rooms before it is ready for the new guest.

Dear Gladys B., We very much appreciate your comments regarding your stay at the Novotel Ottawa City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are truly sorry to hear about the purse and we will make sure to pass this feedback to the housekeeping. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front Office Team

well located

Customer review rating 3.5/5

Sabine J. Business - Confirmed reviews ALL

the location is excellent! the service was very fast. the standard bedroom was a good size and i appreciated that we could open the window to get some fresh air as the room had a stuffy smell when i walked in. everything was clean. the bed and pillows were a little hard to my liking so i had a hard time sleeping at night.

Dear Sabine J., I would like to thank you for taking the time to share your experience with us. We are very pleased to read how much you enjoyed some aspects of your stay and especially the hotel's location. We look forward to welcoming you back next time your travel plans include The Novotel Ottawa! Sincerely, Sona Abbasi Front Office Manager

Disappointing

Customer review rating 1.0/5

Anonymous Families - Confirmed reviews ALL

Booked two nights - first room checked in - the bathroom garbage was not emptied - filled with used female hygiene products - and on the bedside table a used ear q-tip. So called front desk to voice complaint- sent a worker to confirm the garbage- once confirmed moved my daughter and I. This second room was an adjoining room - 4 LOUD occupants travelling with a large group. At 10:20 pm I personally asked the group to be quiet. They did not. I called security twice for loud music and voices. Security attended twice - noise continued till 1:00 am. At 7 am I requested to be moved and begged for a quiet room - this was done. Was a huge inconvenience , disruptive with no compensation - a so sorry was provided and stated an investigation would be done. Regardless I paid full price , tired, annoyed and impacted the quality of our whole trip. Horrible experience.

Dear Amy C., Thank you for taking the time to tell us about your experience at the Novotel Ottawa City Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. If you decide to give us another chance to serve you better, please reply back to my email and I will consider a 0 discount on the room rate and 2 free breakfasts upon availability. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sona Abbasi Front Office Manager

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Other web-users rate our hotel

  • 1,049 reviews 7.7/10 Location
  • 1,245 reviews 6.9/10 Room
  • 1,005 reviews 7.8/10 Service
  • 15 reviews 5.3/10 WiFi
  • 593 reviews 7.4/10 Cleanliness
  • 545 reviews 5.5/10 Comfort
  • 319 reviews 8.1/10 Breakfast
  • 294 reviews 5/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.