Novotel Marseille Vieux-Port 4 stars

Customer review rating (ALL Rating) 4.3/5 1,471 reviews

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Novotel Marseille Vieux-Port - Image 1
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36 Boulevard Charles Livon, 13007 MARSEILLE, France

Description

Hotel extras

  • Gourmet breakfast with a sea view.

  • Rooms with WIFI, overlooking the Old Port

  • Bar, swimming pool and restaurant overlooking the Old Port

  • Well-being area with outdoor pool and fitness room

  • Six meeting rooms for your seminars and conferences

Our accommodation(s)

Hotel location

Novotel Marseille Vieux-Port

36 Boulevard Charles Livon
13007 MARSEILLE
France

GPS:43.292263, 5.360432

Telephone
Fax +33 4 96 11 42 20

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

LE LACYDON

Amazing view of the old harbor. A resolutely contemporary atmosphere in a decor signed by the architect designer Claudio Colucci, LE LACYDON is an indispensable address for your meetings or your business lunches!

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  1,471 reviews

TripAdvisor Rating  4.0/5  1,894 reviews

Certificate of excellence 2023

Great everything!

Customer review rating 5.0/5

Vanessa B. Families - Confirmed reviews ALL

Thank you for everything-- it was perfect!

Dear Vanessa B., We are thrilled to hear that you had such a wonderful experience with us! Thank you for acknowledging the great service provided by our check-in and check-out staff, as well as our café/breakfast team. Providing excellent service to our guests is our top priority, and we are delighted that we were able to meet your expectations. Your kind words mean the world to us, and we truly appreciate your feedback. We hope to have the pleasure of welcoming you back again soon for another perfect stay! Sincerely, Loona, Assistante Qualité

Well located, good room, poor customer service

Customer review rating 2.0/5

Sheryl Families - Confirmed reviews ALL

Great stay until we checked out. We checked out early morning to catch a pre booked train. At check out I questioned our final bill as it seemed a bit steep and was rather confusing. I ended up Paying it as the reception staff were determined it was correct. When I looked at the itemised bill it didn't make sense. I phoned the reception and as they weren't fluent in English they asked me to put everything in email. I did this and have followed up twice with no reply. This is very poor service and disappointing after a nice stay.

Well located

Customer review rating 2.5/5

Prakash M. Couples - Confirmed reviews ALL

Very poor room decor and set up. Size was ok. Did not feel get the appeal at all.

Penalised to be Accor Gold

Customer review rating 1.0/5

Royston T. Couples - Confirmed reviews ALL

Was given the worst room - face main road and afternoon sun. My usual is non smoking quiet room but have been given otherwise. As the aircon is not functioning the room was unbearable, when open window it is so noisy - sleepless until Guillhuem helped us on the 3rd night There is no water dispensers and the hotel uses many disposable cups ???? Funny that Novotel has poor service compared to Ibis & Mercure ( was well served a d upgraded ) had many good front desk staff

Ok

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

Nice welcome. Hotel & rooms rather tired & dated. Paper cups in room for tea & coffee is very cheap & nasty.

Dear Martin K., Thank you sincerely for taking the time to share your impressions following your recent stay at Novotel Marseille Vieux Port. Your feedback is invaluable to us as it helps us identify areas that require our attention and improvement. We are delighted to learn that the welcome you received met your expectations. Customer satisfaction is at the forefront of our concerns, and knowing that our team succeeded in making you feel welcome is truly rewarding. However, we regret to hear that the condition of our rooms did not meet your expectations in terms of modernity. Rest assured, your suggestions are important to us, and we will take them into consideration for our future renovation projects. We understand your concerns regarding the paper cups and will explore more sustainable alternatives. We hope to have the opportunity to welcome you back in the future and provide you with a more satisfying experience. Sincerely, Marie, Responsable Qualité

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Other web-users rate our hotel

  • 535 reviews 9/10 Location
  • 864 reviews 5.8/10 Room
  • 1,074 reviews 9.5/10 Service
  • 22 reviews 4/10 WiFi
  • 316 reviews 9.7/10 Breakfast
  • 314 reviews 4.7/10 Vibe
  • 249 reviews 9.6/10 Food
  • 235 reviews 5.2/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.