Pullman Miami Airport 4 stars

Customer review rating (ALL Rating) 4.0/5 1,325 reviews

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5800 Waterford District Drive, 33126 Miami, United States

Description

Hotel extras

  • Complimentary shuttle to and from Miami Airport. Hours 4.30am-12.00 midnight

  • Beautiful pool by the lagoon with a cascade waterfall.

  • Over 11,000 sq ft of spectacular meeting and event space.

Our accommodation(s)

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Hotel location

Pullman Miami Airport

5800 Waterford District Drive
33126 Miami
United States

GPS:25.7819722, -80.291622

Telephone
Fax +1 305-262-9049

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

Tavolo

Serves classic Mediterranean dishes, executed simply and brilliantly. We select the finest seasonal ingredients.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  1,325 reviews

TripAdvisor Rating  4.0/5  4,959 reviews

Certificate of excellence 2024

Good location

TripAdvisor rating 3.0/5

PKEM Couples - TripAdvisor review

My wife and I stayed for one night, as we had a connecting flight out of Miami airport the following day. For this purpose, the hotel was fine and it was a good location close to the airport. The hotel itself is a little tired in terms of decor, but the room was well appointed for what we needed. The pool area was great and this is a real plus for this hotel. We had drinks in the bar and some bar food in the evening, although sadly, the restaurant was not open. The staff were excellent and really made us feel welcome with great service. My overall rating reflects that the hotel needs a refurb and it was disappointing that the restaurant was shut.

Thank you for taking the time to share your feedback. We're glad that our location and pool area positively impacted your stay. It's also lovely that our team provided excellent service, making you feel welcome. We appreciate your comments regarding our decor and the restaurant's hours. Insights such as yours assist us in prioritizing improvements to enhance our guest experience. It was a pleasure to host you, and we look forward to the opportunity to welcome you back for an even better experience.

Pass this Pullman by

TripAdvisor rating 3.0/5

KD7152 Couples - TripAdvisor review

This hotel is very close to the airport- bonus. We arrived at 3 pm super quick check in. Lobby area is attractive but stair carpet a little thread bear. Room smelt damp and in need of an update. Dark and gloomy. Coffee machine didn’t work and one of the lights didn’t work. We made use of the pool and it has a great view and disability chair for access to the pool. Not enough beds around the pool and it looked like people had gone and just left their towels in situ using the few beds there was. Restaurant looked lovely, only to be told it was shut. So you eat bar food in the bar area and hope you get a seat at a high table and not just one of the coffee tables. Food was a mixed bag. Bar staff were friendly. We would not return.

Thank you for sharing your feedback about your recent stay. We're pleased to hear that our proximity to the airport and the quick check-in process met your expectations. It's also great that you enjoyed our pool area and its accessibility features. However, we acknowledge your concerns regarding aspects such as the room condition and the availability of amenities. Your comments are appreciated, and our team will look into these areas for improvement. Having you stay with us was delightful, and we hope to have another opportunity to provide a better experience in the future.

Not comfortable

Customer review rating 2.0/5

Anonymous Business - Confirmed reviews ALL

The mattress was very uncomfortable and literally gave me back pain. The walls had such a poor sound proofing that I could easily hear a lot of noises from neighboring rooms. There were fruit flies flying out of the bathroom sink.

Dear Mr. Z., Thank you for taking the time to share your experience at our hotel. We sincerely apologize for the discomfort and inconvenience you encountered during your stay. It is always our goal to provide a comfortable and pleasant environment for our guests, and we are truly sorry that we fell short in your case. The issues you described are concerning and not up to the standards we aim to uphold. We have immediately informed our housekeeping and maintenance teams about these problems. The mattress and soundproofing are being reviewed to ensure they meet our quality standards, and we are taking steps to address the pest issue urgently to prevent any recurrence. We value your comfort and satisfaction and are committed to making the necessary improvements. We hope that you will consider giving us another opportunity to host you and provide a better experience. Please feel free to contact me directly for any future bookings, and we will ensure that you receive a room that meets your expectations and our standards. Warm regards, Andree Lopez Front Office Supervisor

Ok hotel but dated

Customer review rating 3.5/5

Fay M. Families - Confirmed reviews ALL

The hotel room was sizable and clean. The staff was friendly, courteous and professional. The room was dated: no fan in bathroom, popcorn ceilings, etc.

Dear Ms. T., Thank you for sharing your feedback about your recent stay at our hotel. We are pleased to hear that you found your room to be clean and spacious, and that our staff was friendly, courteous, and professional. These are areas we take great pride in and are delighted to have met your expectations. We appreciate your comments regarding the dated aspects of the room. We understand that modern comforts and aesthetics are important to enhancing the overall guest experience. Your feedback is invaluable as it helps us identify areas where we can improve. Thank you once again for choosing to stay with us. We hope to welcome you back in the future, where we can provide a stay that not only meets but exceeds your expectations. Warm regards, Andree Lopez Front Office Supervisor

Customer review rating 3.5/5

A. S. Couples - Confirmed reviews ALL

Wonderful staff. Everyone was very kind and informative. Extremely helpful. Shuttle to and from airport is a wonderful perk. Pool and location was very nice. Hotel is outdated. Some outlets by bed did not work. Hot water in sink was sparce but shower ran fine.

Dear Ashley S., We very much appreciate your comments regarding your stay at the Pullman Miami Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Victoria Jackson Assistant Front Desk Manager

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Other web-users rate our hotel

  • 821 reviews 8.7/10 Location
  • 1,329 reviews 5.1/10 Room
  • 1,187 reviews 7.7/10 Service
  • 22 reviews 6.3/10 WiFi
  • 569 reviews 4.5/10 Cleanliness
  • 562 reviews 4.9/10 Comfort
  • 414 reviews 5/10 Vibe
  • 366 reviews 6.1/10 Food

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