Novotel Zurich Airport Messe 4 stars

Customer review rating (ALL Rating) 3.5/5 1,086 reviews

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Novotel Zurich Airport Messe - Image 1
Novotel Zurich Airport Messe - Image 2
Novotel Zurich Airport Messe - Image 3
Novotel Zurich Airport Messe - Image 4
Lindbergh-Platz 1, 8152 GLATTPARK, Switzerland

Description

Hotel extras

  • Tram connection to the airport or Messe Zurich

  • Direct connection to the airport and the city center

  • Overnight stay for 2 children in parents' room included

  • Hotel sauna and fitness area with roof terrace

  • 24-hour room service included

Our accommodation(s)

Hotel location

Novotel Zurich Airport Messe

Lindbergh-Platz 1
8152 GLATTPARK
Switzerland

GPS:47.425942, 8.559362

Telephone
Fax +41 44 829 99 99

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

GOURMETBAR

Take a break and indulge yourself in the GourmetBar at the Novotel Zurich Airport Messe. Enjoy a varied selection of regional and international dishes that regularly include seasonal ingredients.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.5/5  1,086 reviews

TripAdvisor Rating  3.5/5  1,474 reviews

Disappointing stay

TripAdvisor rating 1.0/5

angelopW1657QU TripAdvisor review

We stayed in this hotel for a few nights when visiting Zurich. The over all experience in Zurich was great, Switzerland is a beautiful country and the people are the most friendliest I ve come across in Europe I was very disappointed with the hotel, having worked in Hotels I know when I see poor maintenance. The room was dated, with a TV from the 80's (not a problem when your out all day, but when you want a bit of TV for the Kids, not great) The bathroom was dirty, the grout had plenty of mould and generally looked unhygienic. One of our rooms had a bottle of alcohol broken, as usual the lady in reception disputed this was very unfriendly and unhelpful. I don't think this hotel does justice to beautiful Switzerland.

Not as expected.

Customer review rating 2.0/5

Hassan F. Business - Confirmed reviews ALL

Rooms cleaning was good, but the corridors conditions was very bad. Food Quality was normal, but no food varieties. Food replenishment was a shame! if a served item did finished you should not expect to be refilled. worst part is Lost and Found, my friend forgot his tracking shoes the month before I arrive, and he mailed the hotel, and they responded back that they will keep it till my reach! i spent almost 4 days to have a respond from the lost and found responsible person "Alessandro", and he informed me that the shoe will be delivered to my room. BUT, after all of these I received a respond from the front desk that they could not find my friend's "Lost and Found" shoe. adding to the above, when you have a telephone in your room that means it have a use, but it seems it is a decorative part only as i tried many times to reach room service or front desk through phone but it is a failure. and i think it the same for the web-based service request as I requested additional items but with response at all! which means to me that it is additional decorative item for the Environmental care program or shall I say non available service items. Overall experience is disappointment.

very good

Customer review rating 5.0/5

David G. Business - Confirmed reviews ALL

Dear Madam, Sir, it was a great journey in your hotel,n you should just be careful to the first welcome and be aware that some french people understand German, which is my case,

Dear Mr G., Thank you for commenting on your stay. It is heartening to learn that your experience at Novotel Zürich Airport Messe was marked by satisfaction, notably with our dedicated team who strive to provide exceptional service to every guest. Your recommendation to friends, colleagues, and family is the highest compliment we can receive, and we are delighted to have earned it. We appreciate your constructive comment regarding the initial welcome. While we are proud of our multilingual team's abilities, we understand the importance of making every guest feel personally attended to, regardless of their language preferences. We will continue to emphasize the importance of a warm and attentive reception for all our guests. Your positive remarks on our cleanliness standards and sustainable initiatives reinforce our commitment to providing a comfortable and environmentally conscious stay. We are thrilled to know that these efforts have resonated with you. The entire team at Novotel Zürich Airport Messe is motivated by your kind words, and we are united in our goal to not only meet but exceed guest expectations. We look forward to the pleasure of welcoming you again in the future, ensuring another stay that is as enjoyable as the last. We look forward to welcoming you back in the future. Best regards, Monica Moya Amengual, Front office Manager

Perfect overnighter!

Customer review rating 5.0/5

Sean Friends - Confirmed reviews ALL

Had a 19hr layover and came into the city for the afternoon/evening. This Novotel was perfectly situated and exactly fit my needs!

Dear Mr M., Thank you for your positive review, we appreciate it. We are delighted to hear that our strategic location was perfectly suited to your needs during your layover. Our proximity to the city and direct tram connections are indeed designed for the convenience of our guests. It's wonderful to know that you found our hotel to be an ideal spot for your travels. We look forward to a return visit from you in the future. Best wishes, Monica Moya Amengual, Front office Manager

Near the Airport

Customer review rating 2.5/5

Leonardo O. B. Solo - Confirmed reviews ALL

In 2018 i was booked on this hotel. It was wonderful, seemed a 5 star. Even it was more expensive than others i chose it again. To my surprise it was all different. Low level compared with what it was. Even to ask for heating my coffee in the loby the first answer was no we can't. Only one guy in the reception, seeming overloaded. The breakfast was also poorer than it was. I wont be booking there again.

Dear Mr B., Thank you for your feedback. We are pleased to hear that our proximity to the airport was convenient for you on your previous visit. It's disheartening to learn that your recent experience did not meet the high standards we strive to uphold, and we truly apologize for any discomfort you may have felt. Our team is committed to providing outstanding service, and it seems we fell short during your stay. We are currently in the process of planning a full renovation to enhance our facilities and guest experience, and we hope this will address some of the concerns you raised. Regarding our staff's response at the lobby, we will remind our team of the importance of being accommodating and helpful at all times. Please rest assured that your comments regarding the breakfast and room entry incident have been noted and will be reviewed with our staff to ensure we maintain our commitment to guest privacy and satisfaction. We hope to welcome you for an improved experience in the future. Best regards, Monica Moya Amengual, Front office Manager

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Other web-users rate our hotel

  • 706 reviews 8.7/10 Location
  • 1,013 reviews 4.3/10 Room
  • 812 reviews 6.5/10 Service
  • 16 reviews 8.1/10 WiFi
  • 529 reviews 2.8/10 Cleanliness
  • 409 reviews 4.5/10 Comfort
  • 315 reviews 6.1/10 Breakfast
  • 294 reviews 2.9/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.