Novotel Madrid City Las Ventas 4 stars

Customer review rating (ALL Rating) 4.6/5 1,705 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • Direct bus to Puerta del Sol and 9 minutes walk to the Metro

  • Family rooms (2 free children up to 16 years old)

  • Free minibar in the Executive Room if you book on our website

  • Restaurant with terrace and parking

  • Pets welcome, reservation required prior to arrival

Our accommodation(s)

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Hotel location

Novotel Madrid City Las Ventas

Albacete 1, Esquina avenida de badajoz
28027 MADRID
Spain

GPS:40.441433, -3.657524

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Restaurante Insolito

Its exquisite Mediterranean-Oriental fusion cuisine with fresh ingredients is complemented by amazing views from the terrace. Relax with a signature cocktail in the bar area, watching TV matches.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  1,705 reviews

TripAdvisor Rating  4.5/5  156 reviews

Certificate of excellence 2023

Comfortable Stay

Customer review rating 3.5/5

Jf Business - Confirmed reviews ALL

The room was clean and comfortable. The bathroom was newer but a bit small. As an American business traveler I do not like that European-centric chains do not offer wash clothes that are almost always found in North American-based hotel companies, but that is a minor criticism. The bar and restaurant were very good.

estancia agradable

Customer review rating 5.0/5

Antonio L. M. Couples - Confirmed reviews ALL

extraordinaria

SURPRISED

Customer review rating 3.0/5

Steven Solo - Confirmed reviews ALL

Surprised because it was the first time that i book a novotel that is located in the same building as the ibis style. I don't agree with the mix of the different brands . But more annoying is that the charges of a novotel are higher than the ibis style but the as for the facilities ( restaurant and others ) you receive the same as someone who booked the ibis style. not a nice surprise hence my ratings

Dear Steven Petrus Y L., Thank you for taking the time to tell us about your experience at the Novotel Madrid City Las Ventas. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alejandro del Río Snd Front Desk Manager

Very nice and gentle staff - nice stay

Customer review rating 5.0/5

Frank R. Business - Confirmed reviews ALL

Everything was fine - nothing to complain about

good stay but missing equipment in my room

Customer review rating 3.0/5

Jacques Business - Confirmed reviews ALL

I didn't have any coffee making facility in my room, was missing the tv remote and having shower curtain instead of a glass separation is not up to the novotel standard

Dear Jacques, I would like to thank you for sharing your opinion with us. We sincerely apologise for not living up to your expectations. We take note of your suggestions to take measures in this regard, I would like to inform you that room 717 is a room with furniture adapted for special abilities so the bathroom and the design is different from the standard you are used to. The coffee machines are available on our executive floor. We are very sorry that we were not able to provide you with the satisfaction you expected. Please give us another opportunity to offer you our best service. Sincerely, Itziar Departamento de Calidad

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Other web-users rate our hotel

  • 732 reviews 7.2/10 Location
  • 1,062 reviews 8.1/10 Room
  • 1,356 reviews 9.2/10 Service
  • 15 reviews 9.8/10 WiFi
  • 703 reviews 9.1/10 Breakfast
  • 494 reviews 8.5/10 Cleanliness
  • 427 reviews 7.5/10 Food
  • 325 reviews 8/10 Amenities

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